Opening For Customer Relationship Manager (Female Candidates Required)

  • icon job experience 2 - 5 Years
  • icon job opening 10 Openings
  • icon salary 1.8 - 2.5 Lac/Yr
  • Face-to-Face interview Face-to-Face interview
  • icon job location Kollam
Key Skills

Communication FLEXIBILITY Customer Relationship Customer Service Customer Handling MS CRM Customer Management Problem Management Customer Support Customer Care Convincing Power

Job Description

COMPANY NAME: WEDSINDIA MALL OF WEDDING

LOCATION : KARUNAGAPPALLY KOLLAM

SALARY : BASED ON EXPERIENCE

JOB TYPE: FULL-TIME

WORKING HOUR: 9:30 AM to 8:00 PM

COMPANY OVERVIEW:

WedsIndia is a prominent player in the textile industry, known for delivering high-quality fabrics and innovative designs. We are dedicated to customer satisfaction and have a strong presence in both local and international markets.

JOB ROLE:

As a Customer Relationship Manager, you will oversee all customer care operations, ensuring seamless communication and exceptional service. You will lead and manage a team of customer care executives, driving efficiency and delivering excellent customer satisfaction.

KEY RESPONSIBILITIES:

LEADERSHIP& TEAM MANAGEMENT:

€¢ Supervise and have full control over customer care executives, ensuring they adhere to company standards.

€¢ Assign tasks, monitor performance, and provide training to the team as required.

€¢ Motivate the team to achieve individual and collective goals.

CUSTOMER SERVICE EXCELLENCE:

€¢ Oversee and resolve escalated customer concerns professionally and promptly.

€¢ Ensure all customer interactions are handled with care, courtesy, and competence.

€¢ Maintain a customer-first culture, emphasizing satisfaction and loyalty.

REPORTING & FEEDBACK:

€¢ Prepare regular performance and feedback reports for management.

€¢ Ensure the team adheres to company guidelines, targets, and deadlines.

QUALIFICATION:

€¢ Degree in any discipline.

If you are a dynamic and result oriented customer relationship manager looking to make an impact in the textile industry, apply now to join the wedsIndia Mall of wedding team. We offer a competitive salary package based on experience.

To apply, submit your resume and a cover letter to .
  • Experience

    2 - 5 Years

  • No. of Openings

    10

  • Education

    Graduate

  • Role

    Customer Relationship Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    OPP TALUK HOSPITAL KARUNAGAPPALLY KOLLAM 690518

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