Neorems Services Pvt Ltd

Bangalore, Karnataka

An experienced Customer Service Manager who will be responsible for leading a team and ensuring exceptional service delivery in all aspects of freight forwarding (air,sea,road). One point of contact for internal department and external clients.Responsibilities Team Leadership & Development Client Relationship Management Operations Support /Issue Resolution Process Improvement : KPI Monitoring & Reporting ,Compliance & DocumentationQualifications Bachelor's degree or equivalent experience 7+ years' of Experience in FF customer service , with at least 2+yrs in Managerial role/strong knowledge of international freight processes,Incoterms and Customs regulations Excellent written and verbal communication skills Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.

The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Key Functional Areas of Responsibility: The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Utilize CRM tools to track interactions, maintain accurate records, and analyse sales performance. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Responsible for leading the Post Sales CRM Operations, payments and collections. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

Key Responsibilities:Recruitment & Staffing:oManage the end-to-end recruitment process including job postings, resume screening, scheduling interviews, conducting initial screenings, and extending offers.oWork closely with hiring managers to understand staffing needs and ensure timely recruitment.Payroll Management:oOversee the timely and accurate processing of payroll for employees.oEnsure compliance with applicable tax laws, deductions, and statutory benefits.oMaintain employee compensation records and address payroll inquiries.Employee Engagement & Retention:oPlan and execute employee engagement initiatives, team-building activities, and corporate events.oAssist in creating and implementing strategies to enhance employee satisfaction and retention.oSupport in addressing employee grievances and foster a positive work culture.HR Administration:oMaintain and update employee records and HR databases.oAssist with performance management processes, including appraisals and feedback mechanisms.oSupport in the implementation of HR policies and procedures.oAssist with training and development programs to enhance employee skills.Compliance & Reporting:oEnsure compliance with labor laws and company policies.oAssist in preparing HR-related reports for senior management.

Professional Competencies Bachelor's degree in Business Administration, Marketing, or related field Proven experience in luxury sales with a strong track record of meeting or exceeding salestargets Excellent communication and interpersonal skills Strong negotiation and persuasion abilities Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere Deep understanding of luxury products and their unique selling points Good understanding of sales and customer relationship management Ability to thrive in a competitive sales environment, Fluency in multiple languages is a plus Excellent analytical, organizational, project management and time management skills