Female - Urgent Requirement For Customer Relationship Manager

Connexions Management Consultants

Client Relationship Management

1. Follow company processes and timely communicate the progress of the projects with our client

2. timely collect and prepare project related documentation required for smooth and timely execution of the projects

3. Build and maintain strong relationships with key decision-makers at client organizations.

4. Identify and address client concerns, resolving issues promptly and professionally.

Payment Recovery and Management

1. Manage and track client payments, ensuring timely recovery and minimizing outstanding balances.

2. Follow effective payment recovery processes

3. Collaborate with internal stakeholders, including Sales, Projects and Accounts, to ensure seamless payment processing and revenue recognition.

Communication and Collaboration

1. Prepare client-facing content, including emails, reports and documents.

2. Collaborate with cross-functional teams, including Sales, Accounts, and projects, to ensure seamless client experience.

3. Develop and maintain accurate client records, ensuring data integrity and compliance.

Requirements:

1. Excellent communication and written skills, with the ability to articulate complex ideas simply.

2. Proven ability to build and maintain strong relationships with clients and internal stakeholders.

3. Strong problem-solving and conflict resolution skills.

4. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

Desired Skills

1. Experience working in a client-handling role, with a proven track record of delivering exceptional client experiences.

Education and Experience

1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

2. Minimum 2-4 years of experience in customer relationship management with a focus on client relationship management and payment recovery.

• Experience

  3 - 9 Years

• No. of Openings

  1

• Education

  Post Graduate Diploma

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  c-3 gatala chamber