Customer Care Executive

42students

Responsibilities:

· Interact with customers through Calls. (Voice Process)

· Recommend potential products or services to customers by analyzing customer needs.

· Focus on achieving targets based on call quality, connectivity and sales conversion.

· Maintains customer records by updating account information in the database.

· Understand the customer's queries and identify the customer's needs and give the best resolution to the customer.

· Maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction with the product they purchase.

· Focus on quality of work and documentation of the action as well.

· Be a team player and maintain team spirit, positive energy at work.

· Flexibility to work rotational shifts during the day and punctuality to work is a must.

Skills required:

· Customer Relationship Management

· Basic Excel skills

· Communication skills in English, Kannada and Hindi. Additional languages are an added advantage.

Education Qualification:

· Any degree is acceptable

Eligibility:

· Freshers or 1+ years of experience

Experience : 0 - 6 Years

No. of Openings : 8

Education : Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India