Customer Care Executive

42students

0 - 6 Years
8 Openings
1.5 - 2.0 Lac/Yr
Face-to-Face interview
Bangalore

Key Skills

Customer Relationship Microsoft Office Communication Skills Customer Care Customer Support Voice Process Service Marketing Customer Service Operations

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Job Description

responsibilities:

· interact with customers through calls. (voice process)

· recommend potential products or services to customers by analyzing customer needs.

· focus on achieving targets based on call quality, connectivity and sales conversion.

· maintains customer records by updating account information in the database.

· understand the customer's queries and identify the customer's needs and give the best resolution to the customer.

· maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction with the product they purchase.

· focus on quality of work and documentation of the action as well.

· be a team player and maintain team spirit, positive energy at work.

· flexibility to work rotational shifts during the day and punctuality to work is a must.

skills required:

· customer relationship management

· basic excel skills

· communication skills in english, kannada and hindi. additional languages are an added advantage.

education qualification:

· any degree is acceptable

eligibility:

· freshers or 1+ years of experience

Experience
0 - 6 Years
No. of Openings
8
Education
B.A, B.B.A, B.C.A, B.Com, B.Ed, B.Sc, Diploma, Advanced/Higher Diploma, Any Bachelor Degree, Professional Degree
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office