Customer Care Executive - Full Time

As a Customer Care Executive in Pune, you will play a vital role in ensuring customer satisfaction and support. In this full-time position, your main responsibilities will include:

- **Handling Customer Inquiries**: You will respond to customer questions and concerns via phone, email, or chat, ensuring they receive accurate information and assistance in a timely manner.

- **Resolving Complaints**: You will address customer complaints with empathy and professionalism, working to resolve issues efficiently and effectively.

- **Maintaining Records**: You will document customer interactions and maintain accurate records to help identify trends and improve service quality.

- **Collaborating with Teams**: You will work closely with other departments, such as sales and technical support, to provide customers with comprehensive solutions.

- **Providing Product Information**: You will assist customers by explaining product features, benefits, and pricing, helping them make informed decisions.

To be successful in this role, candidates should have the following skills and expectations:

- **Communication Skills**: Strong verbal and written communication skills are essential for effectively interacting with customers.

- **Problem-Solving Ability**: You should be able to think critically and find solutions to customer issues quickly.

- **Customer-Focused Attitude**: A commitment to providing excellent service and ensuring customer satisfaction is crucial.

- **Team Player**: You should work collaboratively with colleagues to address customer needs efficiently.

- **Technology Proficiency**: Basic computer skills and familiarity with customer relationship management (CRM) software will be beneficial.

Candidates must have completed at least the 12th grade and possess 1 to 5 years of experience in customer service or a related field.

• Experience

  1 - 5 Years

• No. of Openings

  25

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  *IEnergizer IT Services Pvt.Ltd* _Wascon Weikifield IT Citi Infopark_ _B block ,(UG) floorr