Sarvppratham Developers Pvt Ltd

Mumbai, Maharashtra

Job Description:We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join our dynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial role in ensuring the satisfaction and retention of our clients through exceptional service and effective communication. As a CRM, you will be the primary point of contact for our clients, managing their needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities:Client Management: Ensure that all needs of clients are successfully met and managed after booking.After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered.Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns.Booking to Payment Collection to Possession: Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience.Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed.Coordination: Coordination with different departments and entities such as banks to ensure the client journey is seamless.Qualifications:Strong command on English language is mandatory.

Job Title: Sales Coordinator - Channel Partner RelationshipsLocation: ThaneDepartment: SalesJob Summary:We are seeking a dynamic and proactive Sales Coordinator to join our team. This role is pivotal in managing relationships with our Channel Partners (CPs), ensuring seamless communication, effective lead management, and driving sales performance. The ideal candidate will excel in relationship building, coordination, and performance tracking, playing a key role in enhancing our sales processes and partner engagement.Key Responsibilities:Partner Management: Ensure that all needs of channel partners are successfully met and managed.Problem Solving: Address and resolve all client queries promptly, ensuring a smooth and positive experience.Product & Service Guidance: Offer insights, updates and assistance regarding our products or services, ensuring they are well-informed.Proactive Communication: Understand partner needs, proactively address issues, and ensure a high level of satisfaction at all times.Coordination: Coordination with partners, different departments and teams.Key Skills & Qualifications:Polite Disposition: A friendly and professional attitude when dealing with clients.Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needs are met.Excellent Communication: Confident communication skills, both verbal and written, with partners and colleagues.Problem Solving: Ability to understand client circumstances and provide appropriate solutions.Proactive Approach: Always anticipate client needs and take proactive steps to exceed their expectations.Availability: Be readily available for calls and maintain consistent communication with partners.Qualifications:Strong command on English language is mandatory.Strong interpersonal, coordination and follow up skills.Quick learner.Ability to handle multiple tasks and maintain attention to detail.

Job Description MIS ExecutiveSkills Required:Strong proficiency in Microsoft Excel and/or Google Sheets.Thorough knowledge of Excel formulas (e.g., VLOOKUP, HLOOKUP, IF, COUNT, SUM,etc.).Familiarity with creating and managing Pivot Tables for data analysis.Knowledge of Macros (preferred but not mandatory). Javascript or Apps Script knowledge is mandatoryA background in Mathematics or analytical problem-solving.Ability to organize, analyze, and present data accurately and efficiently.Experience:35 years of experience in a similar role as an MIS Executive or Data ManagementExecutive.Key Responsibilities:1. Data Management:Maintain and update records across Excel/Google Sheets regularly.Ensure the accuracy and consistency of data.2. Report Generation:Create daily, weekly, and monthly reports for management using advanced Excel tools.Use Pivot Tables and formulas to analyze and summarize data trends.3. Process Automation:Develop automated templates and dashboards for repetitive data management tasks.Implement Excel-based automation tools such as Macros (if applicable).4. Collaboration:Work closely with various departments to collect, organize, and share critical data.Assist in troubleshooting data-related challenges.5. Process Improvement:Identify opportunities to streamline and enhance current data management processes.Provide suggestions to improve accuracy and efficiency.Salary:Depending on experience and qualificationsHow to Apply:Send your resume to hr@sarvppratham.com with the subject line MIS Executive Application.

We are seeking a dynamic and results-driven Recruiter to join our growing HR team at one of the leading real estate development companies in Thane. The ideal candidate will be responsible for identifying, attracting, and hiring top talent for various roles within our organization. As a recruiter, you will be pivotal in ensuring that we continue to build a high- performing team that supports our company's mission and vision in the real estate sector.Key Responsibilities:Talent Acquisition:Source, screen, and evaluate candidates for various roles including sales, marketing,project management, engineering, finance, and administration within the real estate development industry.End-to-End Recruitment:Manage the entire recruitment lifecycle, including preparing job descriptions, posting onjob boards, coordinating interviews, conducting assessments, and facilitating offer negotiations.On-Campus Recruitment:Plan, coordinate, and execute on-campus recruitment drives, career fairs, andinternship programs at universities and colleges. Engage with students to build strong pipelines of entry-level talent for various roles in the company.Job Market Research:Stay up to date with industry trends and the local job market in Thane to identifypotential talent pools and help guide hiring strategies.Candidate Experience:Create a positive candidate experience through clear communication, timely updates,and professional interactions during the recruitment process.Stakeholder Collaboration:Work closely with hiring managers and department heads to understand therequirements for each role, align on candidate profiles, and refine recruitment strategies.Networking & Employer Branding:Attend job fairs, industry events, and leverage social media platforms (LinkedIn, etc.) to build a strong talent pipeline and enhance the companys employer brand in the real estate industry.Reporting & Analytics:Maintain and report on recruitment metrics, such as time-to-hire