responsibilities
. contact potential or existing customers to inform them about a service.
. answer questions about services or the company.
. ask questions to understand customer requirements and close sales.
. enter and update customer information in the database.
. take and process services in an accurate manner.
. handle grievances to preserve the company’s reputation.
. go the “extra mile” to meet sales quota and facilitate future sales.
. keep records of calls and sales and note useful information.
requirements and skills
. proven experience as tele sales representative or other sales/customer service role.
. proven track record of successfully meeting sales quota preferably over the phone.
. good knowledge of relevant computer programs (. crm software) and telephone systems.
. ability to learn about products and services and describe/explain them to prospects.
. excellent knowledge of english.
. excellent communication and interpersonal skills.
. cool-tempered and able to handle rejection.
. outstanding negotiation skills with the ability to resolve issues and address complaints.