BPO Executive Jobs For 12th Pass Freshers

As a BPO Executive, you will play a crucial role in providing exceptional customer support and service. Your primary focus will be to assist customers with their inquiries, resolve issues, and ensure a positive experience.

Key Responsibilities:

1. Customer Support: Interact with customers via phone, email, or chat to address their questions and concerns. Provide accurate information about products and services.

2. Issue Resolution: Identify customer problems and work efficiently to resolve them. Escalate complex issues to senior team members when necessary.

3. Data Entry: Maintain accurate records of customer interactions and update information in the database. Ensure that all information is entered promptly and correctly.

4. Team Collaboration: Work closely with your team members to share knowledge and support each other in achieving targets. Participate in team meetings and training sessions.

5. Performance Tracking: Meet or exceed performance metrics such as response time, customer satisfaction, and issue resolution rates.

Required Skills and Expectations:

Candidates should have a minimum of a completed 12th grade education. Strong communication skills in English and Hindi, both spoken and written, are essential. A friendly and patient approach to customer interactions is important. Basic computer skills, including familiarity with MS Office, are required. You should be a quick learner, able to adapt to new systems and processes, and have the ability to work well in a team-oriented environment. Previous experience in a similar role is a plus but not mandatory for candidates with a strong willingness to learn.

• Experience

  0 - 2 Years

• No. of Openings

  959

• Education

  12th Pass

• Role

  BPO Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office