We are looking for dedicated Airline Ground Staff in Itanagar, India, to ensure smooth airport operations and provide excellent customer service to passengers. This full-time position is suitable for individuals with 0 to 6 years of experience and requires at least a 12th-grade education.
Key Responsibilities:
1. **Passenger Assistance**: Welcome and assist passengers at check-in counters, guiding them through baggage drop-off and ticketing processes to ensure a seamless travel experience.
2. **Check-in Procedures**: Manage the check-in process for departing flights, including verifying passenger identification and travel documents, and issuing boarding passes.
3. **Baggage Handling**: Ensure proper handling and placement of passenger luggage and cargo, adhering to safety protocols and efficiently managing luggage claims.
4. **Flight Information**: Provide clear and timely updates about flight schedules, delays, and gate changes, helping passengers stay informed throughout their journey.
5. **Customer Service**: Address passenger inquiries and concerns professionally, resolving issues effectively to maintain a high standard of customer satisfaction.
Required Skills and Expectations:
Candidates should have excellent communication and interpersonal skills, with the ability to work well under pressure. A proactive and friendly attitude is essential for providing outstanding service. Attention to detail and strong organizational skills are crucial for managing multiple tasks efficiently. Flexibility to work varying shifts, including weekends and holidays, is expected.