Service Quality Management Jobs in India

# HVAC SERVICE HEAD Location: Bangalore Experience: 10+ Years Industry: HVAC / Engineering### Key Responsibilities Lead and manage HVAC service & maintenance operations. Handle installation, commissioning, troubleshooting and breakdown maintenance. Manage Service Engineers, Technicians & Site Teams. Plan and monitor AMC & preventive maintenance activities. Handle customer complaints and ensure timely resolution. Provide technical solutions for major HVAC breakdowns. Monitor service quality, team productivity and customer satisfaction. Coordinate with clients, project, sales and technical teams. Prepare service reports, quotations and technical documentation. Ensure adherence to safety and quality standards.### Candidate Profile Diploma / B.E. / B.Tech in Mechanical / HVAC / Refrigeration or related field. 10+ years of relevant experience in HVAC Service & Maintenance. Experience in managing service teams and customer interactions. Strong knowledge of HVAC systems, troubleshooting and maintenance. Excellent leadership, communication and problem-solving skills. Willingness to travel to customer/site locations as required.### Interested?Please share your updated CV + Current CTC + Expected CTC + Notice Period. If you have strong HVAC Service leadership experience and are looking for a senior opportunity in Bangalore, this role could be a good fit.

As a Workshop Supervisor, your main role will be to oversee daily operations in the workshop, ensuring that all activities run smoothly and efficiently. Key Responsibilities:- Supervise Workshop Activities: Monitor all work being completed in the workshop, ensuring adherence to safety protocols and quality standards.- Manage Staff: Lead and motivate a team of workers, providing guidance and support to ensure tasks are completed on time and to a high standard.- Coordinate Work Schedules: Develop daily work schedules for the team, making sure that resources are utilized effectively and that deadlines are met.- Quality Control: Inspect finished work and materials to ensure that they meet required specifications and quality standards, addressing any issues promptly.- Maintain Equipment: Oversee the maintenance and repair of workshop equipment, ensuring that all tools are in good working condition to prevent delays in work.- Report Progress: Keep accurate records of daily activities and progress, providing updates to upper management as needed.Required Skills and Expectations:You should have a minimum of 1-3 years of experience in a workshop environment, showcasing your ability to manage people and processes. A 12th-grade education is essential. We expect you to be physically fit, as some tasks may require manual labor. Strong leadership, communication, and problem-solving skills are vital for this role. You must be detail-oriented, ensuring high-quality outputs while maintaining a safe working environment. As this role requires being present in the office, reliability and a strong work ethic are crucial.

We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full-time, office-based environment.Key Responsibilities:1. Team Management: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.2. Service Delivery: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.3. Customer Engagement: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining strong relationships.4. Performance Analysis: Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.5. Operational Coordination: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.Required Skills and Expectations:The ideal candidate will have a bachelor

Job Description:Location: Goregaon, Mumbai, MaharashtraJob Summary:We are hiring field service technicians specializing strictly in Washing Machines, Refrigerators, or Microwave Ovens. If you have expert hands-on experience in repairing any one, two, or all three of these specific appliances, we want to hear from you.Note: Candidates must specialize in at least one of these three appliance categories.Key Responsibilities (Based on Your Area of Expertise):Washing Machines: Diagnose, repair, and service Front Load, Top Load, and Semi-Automatic units. Troubleshoot PCB boards, motors, drain pumps, and drum assemblies.Refrigerators: Perform fault diagnosis on Single Door, Double Door, and Side-by-Side fridges. Execute gas charging, leak testing, compressor replacement, and cooling system repair.Microwaves & Ovens: Repair Solo, Grill, and Convection microwave ovens. Handle high-voltage components (magnetrons, capacitors, diodes) and control board issues safely.Customer Service: Perform on-site visits, deliver professional customer interactions, and explain necessary repairs clearly to clients.Requirements:Proven practical experience in repairing Washing Machines, Fridges, or Microwave Ovens (minimum 2 year preferred).Strong knowledge of major brands (LG, Samsung, Whirlpool, IFB, Bosch, Godrej, etc.).Basic electrical diagnostic skills (ability to use a multimeter and read wiring diagrams).Personal two-wheeler with a valid driving license preferred for field movement within Mumbai.Company Location: Sorted SolutionsContact: +91-8007889260Work Location: In person

We are looking for a friendly and organized Airline Supervisor to join our team in Birbhum, India. This full-time position is perfect for freshers who have completed their 10th grade. The supervisor will help ensure smooth operations at the airport and provide excellent customer service.Key Responsibilities:- Supervise Staff: Oversee daily activities of team members to ensure efficient operations at the airport.- Customer Service: Assist travelers with inquiries and concerns, ensuring a positive experience for all guests.- Safety Procedures: Ensure all safety guidelines and procedures are followed to maintain a secure environment for passengers and staff.- Conflict Resolution: Address any issues that arise with customers or employees promptly and professionally.- Training New Employees: Help in training new staff members, providing them with the necessary knowledge for their roles.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with customers and team members. A friendly and approachable attitude is essential for providing excellent service. Basic problem-solving abilities will be necessary to handle customer complaints and operational challenges. Being organized and detail-oriented is important to ensure all tasks are completed efficiently. A willingness to learn and adapt is crucial, especially for those entering the airline industry for the first time.

We are looking for a skilled Head Bartender to lead our bar team in Bangalore. The ideal candidate should have a passion for mixology and an ability to create a welcoming atmosphere for our guests.Key Responsibilities:- Manage Bar Operations: Oversee daily bar operations, ensuring efficiency and maintaining a high standard in service and cleanliness.- Create Cocktails: Design and prepare a diverse menu of cocktails, ensuring exceptional taste and presentation to delight customers.- Train Staff: Educate and train bartenders on drink preparation, customer service, and health and safety standards to enhance team performance.- Maintain Stock Levels: Monitor inventory levels and coordinate with suppliers to ensure the bar is always stocked with necessary ingredients and supplies.- Engage with Customers: Build relationships with guests, take special requests, and create a memorable drinking experience that encourages repeat visits.- Handle Payments: Process customer transactions accurately and manage cash handling responsibly to ensure financial integrity.- Implement Health Standards: Ensure compliance with health and safety regulations in all aspects of bar operations.Required Skills and Expectations:Candidates should have 1 to 5 years of bartending experience and a strong grasp of cocktail preparation techniques. A minimum of a 10th-grade education is required. The ability to lead a team, strong communication skills, and a friendly attitude toward guests are essential. Candidates should be knowledgeable about drink recipes, cocktail garnishing, and bar equipment. Lastly, the role requires a commitment to delivering exceptional customer service and a passion for creating great experiences for our patrons.

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. Key Responsibilities:- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.Required Skills and Expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.

Job Title : Hospital Admin Cum Operation HeadLocation: Ramnagar, Dharashiv (Osmanabad), MaharashtraExperience: 5-10 YearsKey Responsibilities:Manage overall hospital administration and daily operations.Ensure smooth functioning of OPD, IPD, ICU, OT, Emergency, Diagnostics, Pharmacy, and Front Office.Lead staff coordination, patient experience, and service quality initiatives.Implement SOPs and ensure NABH compliance.Oversee facility management, vendors, housekeeping, security, and maintenance.Monitor billing, collections, MIS reporting, and operational performance.Drive hospital marketing, branding, referral networks, corporate tie-ups, and health camps.Qualification & Skills:Bachelor

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Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

As an Airline Supervisor based in Bhubaneswar, India, you will oversee daily operations at the airport, ensuring smooth and efficient services for travelers. This entry-level position is perfect for those starting their careers in aviation.Key Responsibilities:1. Staff Management: You will lead and coordinate the activities of airport staff, ensuring everyone works effectively to provide excellent passenger service.2. Customer Assistance: Your role will involve helping passengers with inquiries, check-ins, and resolving issues, ensuring a positive travel experience.3. Safety Compliance: You will ensure that all safety procedures and regulations are followed, maintaining a secure environment for both staff and passengers.4. Operational Oversight: You will monitor flight schedules and assist with boarding processes to guarantee timely departures and arrivals.5. Reporting: You will prepare daily reports on passenger flow and any operational challenges, helping improve services.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills, as you will interact with staff and travelers daily. A basic understanding of airport operations is beneficial. You should be organized, detail-oriented, and able to work under pressure. A positive attitude and the ability to work in a team are essential to thrive in this fast-paced environment. Flexibility in working hours is expected, as airport operations occur around the clock.

Required technical knowledge and experience

We are looking for a Spares Executive to join our team in Chennai. The ideal candidate will have a diploma and should be open to candidates with 0 to 3 years of experience. This full-time role requires a male candidate who will work from the office.Key Responsibilities:- Inventory Management: Monitor and manage spare parts inventory to ensure adequate stock levels and prevent shortages.- Order Processing: Handle purchase orders for spare parts, ensuring timely and accurate ordering from suppliers.- Supplier Coordination: Communicate with suppliers to obtain quotes, confirm deliveries, and address any discrepancies or issues with orders.- Documentation: Maintain accurate records of all transactions related to spare parts, including order receipts and invoicing details.- Quality Control: Check the quality and specifications of incoming spare parts to ensure they meet company standards before they are stored or distributed.Required Skills and Expectations:The ideal candidate should be detail-oriented and possess strong organizational skills. Good communication skills are essential for interacting with suppliers and team members. A basic understanding of inventory management and procurement processes is a plus. Proficiency in using computers and handling office software is required. The candidate should be willing to learn quickly, work effectively in a team, and adapt to the fast-paced environment. A proactive attitude towards problem-solving and multitasking will be beneficial in this role.

We are seeking a dedicated Airline Supervisor to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about the aviation industry and want to develop their careers in a dynamic environment.Key Responsibilities:1. Supervise Daily Operations: Oversee the activities at the airport, ensuring that all tasks are completed efficiently and safely. This includes monitoring check-in processes and boarding procedures.2. Customer Service Management: Assist passengers with their inquiries and needs, providing exceptional customer service to enhance their travel experience.3. Team Coordination: Work closely with staff members to ensure effective communication and teamwork. This includes briefing the team on daily schedules and tasks.4. Safety Compliance: Ensure that all airline procedures comply with safety regulations and protocols, helping to maintain a secure environment for passengers and staff.5. Problem Resolution: Address any issues that arise during operations promptly and effectively, including flight delays or passenger complaints.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education. Strong communication skills are essential, as you will engage with passengers and staff regularly. The ability to work in a fast-paced environment is important, along with problem-solving skills. A friendly and professional demeanor is expected, as you represent the airline and contribute to a positive travel experience for everyone. While prior experience is not required, a willingness to learn and adapt is crucial for success in this role.

As an Airlines Transition Captain, you will play a vital role in ensuring a smooth transition for our airline operations. This position is based in Kolkata and is suitable for those with minimal experience.Key Responsibilities:- Operational Oversight: Supervise daily flight operations and ensure all procedures are followed, maintaining safety and efficiency in every flight.- Team Coordination: Work closely with ground and air crew to facilitate seamless communication and collaboration, ensuring all teams are aligned for successful flight execution.- Training and Guidance: Provide support and training to new crew members, helping them understand their roles and responsibilities and ensuring they are well-prepared for flight duties.- Problem-Solving: Address any issues or concerns that arise during operations, using critical thinking to find effective solutions while prioritizing the safety of passengers and crew.- Reporting: Maintain accurate records of flights and operations, including any incidents or operational challenges encountered during the day.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with team members, management, and passengers effectively.- Team Player: A collaborative mindset is crucial as you will work with diverse teams, fostering a positive work environment.- Detail-Oriented: Attention to detail is important for maintaining safety standards and ensuring that all operations run smoothly.- Adaptability: Be prepared to adapt to changing situations and work under pressure, ensuring quick and effective responses to any operational challenges.Candidates should have completed at least 10th grade and possess a willingness to learn and grow within the airlines industry. No prior experience is required, making this an excellent opportunity for enthusiastic individuals.

We are looking for a dedicated Ramp Supervisor in Kolkata to oversee ground operations at the airport. This role is ideal for someone who enjoys working in a fast-paced environment and is eager to lead a team. Key Responsibilities:1. Supervise Ground Staff: You will manage and guide the ground crew to ensure efficient loading and unloading of luggage and cargo, maintaining safety and accuracy throughout the process. 2. Ensure Timely Operations: Monitor and coordinate all ramp activities to ensure that aircraft are serviced on time, helping to minimize delays and enhance customer satisfaction. 3. Safety Compliance: Ensure all safety regulations and protocols are strictly followed. This includes conducting regular checks and audits to maintain a safe working environment for everyone.4. Train New Staff: Provide training and support to new employees, helping them understand their roles and responsibilities effectively.5. Report Issues: Identify and report any problems that arise during operations, working with relevant teams to resolve them quickly.Required Skills and Expectations:The ideal candidate must have at least a 10th-grade education and 0-1 years of experience in a similar role. You should possess strong leadership skills and the ability to communicate effectively with a diverse team. Reliable problem-solving abilities and a commitment to safety are essential. Flexibility in working hours and a readiness to handle physically demanding tasks are also important aspects of this position.

We are looking for an enthusiastic Airline Supervisor to manage daily operations at our airport facility in Siwan, Bihar. This entry-level position is perfect for freshers who want to kickstart their career in the aviation industry. Key Responsibilities:- Supervise Staff: Oversee the work of ground staff to ensure they perform their duties efficiently and effectively, providing guidance and support when needed.- Manage Check-In Process: Ensure smooth check-in for passengers by coordinating with staff and monitoring procedures, making sure that all processes run efficiently.- Customer Service: Address passenger inquiries and resolve issues promptly, making sure that all customers receive excellent service.- Monitor Safety Procedures: Ensure all safety protocols are followed by staff and passengers to maintain a safe environment at the airport.- Collaborate with Teams: Work closely with different departments to handle flight departures and arrivals, ensuring seamless operations.Required Skills and Expectations:- Strong Communication: Candidates must have excellent verbal and written communication skills to interact effectively with staff and passengers.- Team Player: The ideal candidate should be able to work well in a team, promoting cooperation among staff for a smooth operation.- Attention to Detail: Candidates need to be detail-oriented to ensure compliance with safety regulations and operational procedures.- Problem-Solving Skills: Ability to think quickly and resolve any issues that may arise during operations is essential. This position is full-time and requires working from the office at the airport. A minimum education of 10th grade is required, making it an ideal opportunity for new graduates.

We are seeking an enthusiastic Airline Supervisor to join our team in Bhadrak, India. This full-time position is suitable for freshers who have completed their 10th grade and are eager to begin a career in the aviation industry.As an Airline Supervisor, you will oversee daily operations and ensure that all airport activities run smoothly. Key responsibilities include managing staff, assisting passengers, and ensuring compliance with safety and service standards. You will coordinate flight schedules, supervise the check-in process, and ensure that baggage handling meets safety protocols.In this role, you will help address passenger inquiries and resolve issues, ensuring a positive travel experience for all. You will also monitor quality assurance measures to maintain high service levels and report any discrepancies to upper management.To succeed as an Airline Supervisor, you must have excellent communication skills and a keen attention to detail. You should be able to work well under pressure and demonstrate strong problem-solving abilities. A professional demeanor and a commitment to customer service are essential. We are looking for motivated individuals with a positive attitude and the ability to work as part of a team. A willingness to learn and adapt in a dynamic environment is also important. If you have a passion for the aviation industry and enjoy helping people, this role is a great fit for you.

As an Airline Supervisor in Chatra, India, you will oversee daily operations at the airport, ensuring efficient services and customer satisfaction. This is a full-time position suitable for freshers with a minimum education of 10th pass.Key Responsibilities:- Supervise Staff: Manage and guide airport staff, ensuring they perform their duties efficiently and provide excellent service to passengers.- Customer Service: Address passenger inquiries and concerns promptly, ensuring a positive travel experience for all.- Operations Management: Oversee check-in procedures, boarding, and baggage handling to maintain smooth airport operations.- Compliance: Ensure that all safety and security protocols are followed to maintain a safe environment for staff and passengers.- Training: Assist in onboarding and training new employees, sharing knowledge about company policies and procedures.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with passengers and staff. You should be organized and attentive to detail, capable of handling multiple tasks and solving problems quickly. A positive attitude and the ability to work well under pressure are important, as the airport environment can be fast-paced and busy. Flexibility in working hours is also essential, as shifts may vary. Your role will require a commitment to providing excellent service and a dedication to ensuring airport operations run smoothly.

As an Airline Manager, you will play a vital role in ensuring smooth operations at our airline. Your main responsibilities will include:- Overseeing Daily Operations: You will manage the daily functioning of airline services, ensuring that all systems run effectively and efficiently.- Coordinating with Staff: You will work closely with ground staff, cabin crew, and pilots to ensure everyone is informed and working together to provide excellent customer service.- Monitoring Flights: Keeping track of flight schedules, delays, and cancellations will be part of your job. You will ensure passengers are updated on any changes to their travel plans.- Addressing Customer Issues: You will handle customer inquiries and complaints, resolving issues amicably to maintain high customer satisfaction.- Adhering to Safety Regulations: Your role will involve ensuring that all operations comply with safety regulations and company policies to ensure a safe travel experience for passengers.To excel in this position, you should possess specific skills and meet certain expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with staff and customers.- Problem-Solving Ability: You should be able to think quickly and find solutions to unexpected challenges that arise during airline operations.- Teamwork: Being able to work well within a team will help ensure that all departments coordinate effectively.- Attention to Detail: It is important to pay close attention to every detail to maintain safety and efficiency in operations.A passion for the aviation industry and a positive attitude will complete the profile of an ideal candidate for this role.

As an Airline Supervisor, you will play a crucial role in ensuring smooth operations at the airport. Your main responsibility will be to manage staff and assist passengers throughout their travel experience.Key Responsibilities:- Supervising Staff: You will oversee the team working at the airport, ensuring they perform their duties efficiently and follow company policies.- Customer Assistance: You will be the point of contact for passengers, addressing their queries, providing information, and assisting with any issues they may face during their journey.- Checking Flight Schedules: You will monitor flight arrivals and departures, ensuring that information is communicated clearly to both staff and passengers.- Coordinating Operations: You will collaborate with various departments, including ticketing and baggage handling, to ensure all areas work together seamlessly.- Maintaining Safety Standards: You will ensure all safety procedures and regulations are followed, helping to create a safe environment for both passengers and staff.Required Skills and Expectations:The ideal candidate should have a pleasant personality and strong communication skills to effectively interact with passengers and team members. Basic computer skills are essential for managing flight information and schedules. A high level of organization is important for coordinating tasks and solving problems quickly. As you will be working on the front line, a customer-focused attitude is crucial for providing excellent service. Candidates should be flexible and able to work in a fast-paced environment, displaying a willingness to learn and adapt.

As an Airline Supervisor, you will be responsible for overseeing daily operations at the airport to ensure a smooth travel experience for passengers. Your role will require strong leadership skills and the ability to manage a team effectively.Key Responsibilities:- Supervise Staff: Oversee the work of ground staff, ensuring they follow procedures and deliver excellent customer service.- Coordinate Operations: Work with various departments, including check-in and baggage handling, to ensure seamless operations throughout the airport.- Manage Customer Issues: Address passenger complaints or issues, resolving them promptly and courteously to maintain customer satisfaction.- Enforce Safety Regulations: Ensure that all safety and security protocols are followed by staff and passengers, contributing to a safe travel environment.- Monitor Performance: Track the performance of team members, providing feedback and conducting performance reviews to support their development.- Report to Management: Keep management informed of operational challenges and recommend solutions to improve efficiency.To succeed in this role, you should have at least 1 year of experience in a related field, along with a minimum education of 10th grade. You must possess strong communication and leadership skills to effectively direct your team. Problem-solving abilities are critical for handling customer complaints and operational challenges. Attention to detail is essential to ensure compliance with safety regulations and customer service excellence. Finally, adaptability to fast-paced and changing environments is key in the airline industry.