Service Quality Management Jobs in India

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Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

As an Airline Supervisor based in Bhubaneswar, India, you will oversee daily operations at the airport, ensuring smooth and efficient services for travelers. This entry-level position is perfect for those starting their careers in aviation.Key Responsibilities:1. **Staff Management:** You will lead and coordinate the activities of airport staff, ensuring everyone works effectively to provide excellent passenger service.2. **Customer Assistance:** Your role will involve helping passengers with inquiries, check-ins, and resolving issues, ensuring a positive travel experience.3. **Safety Compliance:** You will ensure that all safety procedures and regulations are followed, maintaining a secure environment for both staff and passengers.4. **Operational Oversight:** You will monitor flight schedules and assist with boarding processes to guarantee timely departures and arrivals.5. **Reporting:** You will prepare daily reports on passenger flow and any operational challenges, helping improve services.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills, as you will interact with staff and travelers daily. A basic understanding of airport operations is beneficial. You should be organized, detail-oriented, and able to work under pressure. A positive attitude and the ability to work in a team are essential to thrive in this fast-paced environment. Flexibility in working hours is expected, as airport operations occur around the clock.

Required technical knowledge and experience

We are looking for a Spares Executive to join our team in Chennai. The ideal candidate will have a diploma and should be open to candidates with 0 to 3 years of experience. This full-time role requires a male candidate who will work from the office.**Key Responsibilities:**- **Inventory Management:** Monitor and manage spare parts inventory to ensure adequate stock levels and prevent shortages.- **Order Processing:** Handle purchase orders for spare parts, ensuring timely and accurate ordering from suppliers.- **Supplier Coordination:** Communicate with suppliers to obtain quotes, confirm deliveries, and address any discrepancies or issues with orders.- **Documentation:** Maintain accurate records of all transactions related to spare parts, including order receipts and invoicing details.- **Quality Control:** Check the quality and specifications of incoming spare parts to ensure they meet company standards before they are stored or distributed.**Required Skills and Expectations:**The ideal candidate should be detail-oriented and possess strong organizational skills. Good communication skills are essential for interacting with suppliers and team members. A basic understanding of inventory management and procurement processes is a plus. Proficiency in using computers and handling office software is required. The candidate should be willing to learn quickly, work effectively in a team, and adapt to the fast-paced environment. A proactive attitude towards problem-solving and multitasking will be beneficial in this role.

The Electrical Engineer is responsible for the operation, maintenance, troubleshooting, and improvement of electrical systems in the paper mill to ensure safe, continuous, and efficient production.Key ResponsibilitiesElectrical Maintenance & OperationsOperation and maintenance of HT/LT panels, MCCs, PCCs, transformers, and switchgearPreventive, breakdown, and predictive maintenance of motors, drives, and electrical equipmentHandling power distribution systems and load managementAttending emergency breakdowns to minimize production downtimeDrives & AutomationInstallation, operation, and troubleshooting of VFDs/AC drives, soft startersCoordination with instrumentation and automation teams for process control systemsBasic understanding of PLC/DCS systems (interlocks, signals, field wiring)Safety & ComplianceEnsure compliance with electrical safety standards, LOTO, and statutory normsConduct safety inspections and toolbox talksMaintain electrical drawings, SOPs, and safety recordsEnergy & UtilitiesMonitor power consumption and support energy-saving initiativesCoordination with utility departments (boilers, turbines, compressors)Support during shutdowns, startups, and annual maintenance activitiesDocumentation & ReportingMaintain maintenance logs, breakdown reports, and daily shift recordsSpare parts planning and inventory coordinationSupport audits and inspectionsRequired SkillsStrong knowledge of industrial electrical systemsHands-on experience with paper mill machinery (pulping, paper machine, rewinder, utilities preferred)Knowledge of HT/LT safety practicesAbility to read and interpret electrical drawingsGood troubleshooting and teamwork skillsQualificationsB.Tech / Diploma in Electrical Engineering15 years experience in a paper mill or continuous process industryFreshers with strong fundamentals may be considered (as per requirement)Work EnvironmentContinuous process plant (247 shifts)Exposure to high-voltage equipment and rotating machineryStrict adherence to safety protocols

The AC Refrigeration System Executive will be responsible for overseeing the maintenance, repair, and installation of AC refrigeration systems. Key responsibilities include conducting regular inspections, diagnosing issues, repairing faulty components, and ensuring systems are running efficiently. The ideal candidate should have a minimum of 6-7 years of experience in a similar role, hold a diploma in refrigeration or related field, and possess strong technical skills in troubleshooting and repairing AC systems. Excellent communication skills and the ability to work independently are also essential for this role.

WE ARE HIRING!Printer & Photocopier Cartridge Refilling TechnicianExperienced / Fresher Both Can Apply Printer & Photocopier Service Cartridge Refilling Work Field & In-Shop Technician Roles Location: Delhi NCR Call or WhatsApp: 9811304474SK SOLUTIONS Delhi NCRs Trusted Printing Partner

Managing a team of customer service employees. Answer phones and track clients service records Schedule technician to attend clients complaint at site Act as liaison between client & company Respond to any issues that occur during the delivery of services Maintaining compliance with policies and procedures. Offering excellent customer service. Displaying extensive product knowledge. Overseeing the work of every employee in your team. Conducting service quality assurance surveys with customers and reporting findings to the staff. Handling customer complaints brought to your attention. Motivating the team to perform at their best.Qualifications & Skills Must be Graduate Minimum of 2 -3 years experience. Computer literate. Management skills. Excellent customer service and problem-solving skills High quality organizational skills The ability to work well under deadlines and to multitask The ability to build relationships and coalitions within the community Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills

-Oversee daily operations of the service workshop to ensure smooth workflow and timely completion of all jobs.-Allocate and monitor repair and maintenance tasks among technicians based on skill and workload.-Supervise and guide service technicians, cleaners, and helpers.-Verify that all repairs, replacements, and maintenance work meet customer requirements.-Identify training needs and coordinate technical training sessions with the service manager.-Handle escalated customer concerns related to service quality or vehicle performance.-Track daily job status and ensure prompt delivery of vehicles as per the promised timeline.-Maintain all service tools, equipment, and diagnostic instruments in proper working condition.-Ensure workshop cleanliness, orderliness, and compliance with safety protocols.-Maintain accurate records of service jobs, technician performance, and productivity reports.-

A Trainer is responsible for developing the skills, knowledge, and performance of employees or participants through structured training programs. Their main goal is to ensure individuals are competent, confident, and able to perform their roles effectively.Key Responsibilities:Conduct training sessions (classroom, on-the-job, or online).Identify training needs through performance analysis or feedback.Design and develop training materials, manuals, and assessments.Evaluate training effectiveness and provide feedback to management.Support continuous learning and employee development initiatives.Key Skills:Strong communication and presentation skills.Good understanding of adult learning principles.Patience and adaptability.Ability to motivate and engage learners.Organizational and time management skills.

Duties & Responsibilities: Adhere to the Sales & Operations processes, set by the Company, in order to have satisfied customers. Monitoring the entire Outlets Cleanliness and Sanitation especially the Dining Area as per standards, and keep appropriate records. Monitor actions of staff and customers to ensure that health and safety standards are maintained. Estimate stock and ensure timely indents are placed to replenish them. Closely work with Area Managers to order supplies such as smallware and cleaning items. Inspect equipment and food deliveries. Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services. Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the days agenda and sales numbers with the team. Maintain Log Books with regard to SOPs. Opening and Closing of the Outlet on a daily basis. Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.

We are hiring management trainee for our company.Responsibilities are:Help managers complete daily tasks (e.g. implementing new policies)Understand each department's (e.g. Marketing, Sales) daily processes and goals.Provide administrative support (e.g. data entry)Get familiar with personnel duties.Participate in company's strategic planning.Smart & young candidate with good communication skills in English is required .Age up to 25years.

We have vacant of 2 Management Trainee Jobs in Faridabad, Haryana, Gurugram / Gurgaon, Haryana, Delhi/NCR, Experience Required : 2 Years Educational Qualification : B.B.A, B.Com, M.B.A/PGDM Skill Marketing, Finance, Channel Development, Project Planning, Service Quality Management, Behavioral Training etc.

Candidate must possess the quality to handle the team and good leadership quality. Should be honest and hardworking and have zeal to learn and progress. He should be open to tour with in India. English not compulsory but communication must be decent in Hindi.

*Oversee the sales process to attract new clients.*Work with senior team members to identify and manage risks.*Maintain fruitful relationships with clients and address their needs effectively.*Research and identify new market opportunities.*Prepare and deliver pitches to potential investors.*Foster a collaborative environment within the organization.

We are seeking a dedicated Airline Supervisor to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about the aviation industry and want to develop their careers in a dynamic environment.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the activities at the airport, ensuring that all tasks are completed efficiently and safely. This includes monitoring check-in processes and boarding procedures.2. **Customer Service Management**: Assist passengers with their inquiries and needs, providing exceptional customer service to enhance their travel experience.3. **Team Coordination**: Work closely with staff members to ensure effective communication and teamwork. This includes briefing the team on daily schedules and tasks.4. **Safety Compliance**: Ensure that all airline procedures comply with safety regulations and protocols, helping to maintain a secure environment for passengers and staff.5. **Problem Resolution**: Address any issues that arise during operations promptly and effectively, including flight delays or passenger complaints.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education. Strong communication skills are essential, as you will engage with passengers and staff regularly. The ability to work in a fast-paced environment is important, along with problem-solving skills. A friendly and professional demeanor is expected, as you represent the airline and contribute to a positive travel experience for everyone. While prior experience is not required, a willingness to learn and adapt is crucial for success in this role.

Key ResponsibilitiesTechnical Design & Drafting: Using CAD software to create layouts for Medical Gas Pipeline Systems (MGPS), nurse call systems, or ambulance interior configurations.Site Supervision: Managing on-site installation teams (technicians, welders, and fitters) to ensure work meets ISO and AIS-125 safety standards.Project Scheduling: Developing timelines (Gantt charts) to ensure hospital wings or ambulance fleets are delivered on time.Quality Control & Testing: Conducting pressure tests on gas lines and load-testing stretchers/cots before handover to the client.Procurement Coordination: Working with the supply chain to ensure specialized medical-grade materials (like degreased copper pipes or reinforced alloys) are available on-site.Regulatory Compliance: Ensuring every aspect of the project adheres to healthcare building codes and medical device regulations.

Key ResponsibilitiesTeam Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.Inventory Management: Overseeing the availability of spare parts and tools required for service operations. Required SkillsTechnical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).