Service Quality Management Jobs in India

As an Airline Supervisor, you will play a crucial role in ensuring smooth daily operations at the airline. Your job will involve managing staff, supporting passengers, and maintaining high service standards. Your responsibilities will include:- **Supervising Staff**: You will oversee airport staff, ensuring they are performing their tasks efficiently and maintaining a positive work environment.- **Assisting Passengers**: You will provide support to passengers, answering questions, resolving issues, and ensuring their travel experience is pleasant.- **Coordinating Operations**: You will coordinate daily airline operations, ensuring that each flight departs and arrives on time while addressing any operational challenges.- **Monitoring Safety and Security**: You will help enforce safety and security regulations to protect passengers and staff, ensuring compliance with airline policies.- **Maintaining Reports**: You will prepare and maintain reports on daily operations, staff performance, and passenger feedback to improve service.For this role, the following skills and expectations are important:- **Communication Skills**: You should be able to communicate effectively with passengers and team members, ensuring clear understanding.- **Problem-Solving Abilities**: You need to demonstrate strong problem-solving skills to quickly address any issues that arise during airport operations.- **Team Collaboration**: You should work well in a team setting and help create a cooperative work environment.- **Attention to Detail**: You must be detail-oriented to ensure compliance with safety regulations and service standards.- **Basic Computer Skills**: Familiarity with computers and airline management software is a plus, as you will need to use technology for operations and reporting. This position is ideal for individuals looking to start their career in the airline industry and offers exposure to various operational aspects.

We are looking for a dedicated Civil Engineer with 3 to 5 years of experience to join our team in Pithampur, Indore. The ideal candidate will hold a diploma in civil engineering and will be responsible for planning, designing, and overseeing construction projects.Key Responsibilities:1. **Project Planning**: Create detailed project plans that include timelines, budgets, and resource allocation to ensure successful project execution.2. **Design and Analysis**: Develop structural designs and analyze project specifications to ensure compliance with safety codes and regulations.3. **Site Inspection**: Conduct regular site visits to monitor progress, ensure quality control, and resolve any issues that arise during construction.4. **Collaboration**: Work closely with architects, contractors, and other stakeholders to ensure seamless communication and innovation in project delivery.5. **Documentation**: Prepare reports and documentation of project milestones, inspections, and modifications, maintaining accurate records for future reference.Required Skills and Expectations:Candidates should possess strong analytical and problem-solving skills, demonstrating the ability to troubleshoot and provide effective solutions. Effective communication skills are essential for collaboration with team members and stakeholders. Proficiency in design software and a solid understanding of building codes and construction standards are required. Candidates must be detail-oriented, able to manage multiple tasks, and committed to delivering high-quality engineering solutions on time.

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. **Key Responsibilities:**- **Lead the Team**: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- **Train and Develop Staff**: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- **Manage Customer Inquiries**: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- **Monitor Performance**: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- **Foster a Positive Environment**: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- **Problem-Solving Ability**: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- **Leadership Experience**: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- **Customer-Centric Attitude**: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- **Team Player**: You should work well with others, support your colleagues, and contribute to the team's overall success.

Job Title : Hospital Admin Cum Operation HeadLocation: Ramnagar, Dharashiv (Osmanabad), MaharashtraExperience: 5-10 YearsKey Responsibilities:Manage overall hospital administration and daily operations.Ensure smooth functioning of OPD, IPD, ICU, OT, Emergency, Diagnostics, Pharmacy, and Front Office.Lead staff coordination, patient experience, and service quality initiatives.Implement SOPs and ensure NABH compliance.Oversee facility management, vendors, housekeeping, security, and maintenance.Monitor billing, collections, MIS reporting, and operational performance.Drive hospital marketing, branding, referral networks, corporate tie-ups, and health camps.Qualification & Skills:Bachelor

To manged Customer care about our company products and to resolved question of products and the details of list and to attend weekly Zoom Meeting.

Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

As an Airline Supervisor based in Bhubaneswar, India, you will oversee daily operations at the airport, ensuring smooth and efficient services for travelers. This entry-level position is perfect for those starting their careers in aviation.Key Responsibilities:1. **Staff Management:** You will lead and coordinate the activities of airport staff, ensuring everyone works effectively to provide excellent passenger service.2. **Customer Assistance:** Your role will involve helping passengers with inquiries, check-ins, and resolving issues, ensuring a positive travel experience.3. **Safety Compliance:** You will ensure that all safety procedures and regulations are followed, maintaining a secure environment for both staff and passengers.4. **Operational Oversight:** You will monitor flight schedules and assist with boarding processes to guarantee timely departures and arrivals.5. **Reporting:** You will prepare daily reports on passenger flow and any operational challenges, helping improve services.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills, as you will interact with staff and travelers daily. A basic understanding of airport operations is beneficial. You should be organized, detail-oriented, and able to work under pressure. A positive attitude and the ability to work in a team are essential to thrive in this fast-paced environment. Flexibility in working hours is expected, as airport operations occur around the clock.

Required technical knowledge and experience

We are looking for a Spares Executive to join our team in Chennai. The ideal candidate will have a diploma and should be open to candidates with 0 to 3 years of experience. This full-time role requires a male candidate who will work from the office.**Key Responsibilities:**- **Inventory Management:** Monitor and manage spare parts inventory to ensure adequate stock levels and prevent shortages.- **Order Processing:** Handle purchase orders for spare parts, ensuring timely and accurate ordering from suppliers.- **Supplier Coordination:** Communicate with suppliers to obtain quotes, confirm deliveries, and address any discrepancies or issues with orders.- **Documentation:** Maintain accurate records of all transactions related to spare parts, including order receipts and invoicing details.- **Quality Control:** Check the quality and specifications of incoming spare parts to ensure they meet company standards before they are stored or distributed.**Required Skills and Expectations:**The ideal candidate should be detail-oriented and possess strong organizational skills. Good communication skills are essential for interacting with suppliers and team members. A basic understanding of inventory management and procurement processes is a plus. Proficiency in using computers and handling office software is required. The candidate should be willing to learn quickly, work effectively in a team, and adapt to the fast-paced environment. A proactive attitude towards problem-solving and multitasking will be beneficial in this role.

The Electrical Engineer is responsible for the operation, maintenance, troubleshooting, and improvement of electrical systems in the paper mill to ensure safe, continuous, and efficient production.Key ResponsibilitiesElectrical Maintenance & OperationsOperation and maintenance of HT/LT panels, MCCs, PCCs, transformers, and switchgearPreventive, breakdown, and predictive maintenance of motors, drives, and electrical equipmentHandling power distribution systems and load managementAttending emergency breakdowns to minimize production downtimeDrives & AutomationInstallation, operation, and troubleshooting of VFDs/AC drives, soft startersCoordination with instrumentation and automation teams for process control systemsBasic understanding of PLC/DCS systems (interlocks, signals, field wiring)Safety & ComplianceEnsure compliance with electrical safety standards, LOTO, and statutory normsConduct safety inspections and toolbox talksMaintain electrical drawings, SOPs, and safety recordsEnergy & UtilitiesMonitor power consumption and support energy-saving initiativesCoordination with utility departments (boilers, turbines, compressors)Support during shutdowns, startups, and annual maintenance activitiesDocumentation & ReportingMaintain maintenance logs, breakdown reports, and daily shift recordsSpare parts planning and inventory coordinationSupport audits and inspectionsRequired SkillsStrong knowledge of industrial electrical systemsHands-on experience with paper mill machinery (pulping, paper machine, rewinder, utilities preferred)Knowledge of HT/LT safety practicesAbility to read and interpret electrical drawingsGood troubleshooting and teamwork skillsQualificationsB.Tech / Diploma in Electrical Engineering15 years experience in a paper mill or continuous process industryFreshers with strong fundamentals may be considered (as per requirement)Work EnvironmentContinuous process plant (247 shifts)Exposure to high-voltage equipment and rotating machineryStrict adherence to safety protocols

The AC Refrigeration System Executive will be responsible for overseeing the maintenance, repair, and installation of AC refrigeration systems. Key responsibilities include conducting regular inspections, diagnosing issues, repairing faulty components, and ensuring systems are running efficiently. The ideal candidate should have a minimum of 6-7 years of experience in a similar role, hold a diploma in refrigeration or related field, and possess strong technical skills in troubleshooting and repairing AC systems. Excellent communication skills and the ability to work independently are also essential for this role.

WE ARE HIRING!Printer & Photocopier Cartridge Refilling TechnicianExperienced / Fresher Both Can Apply Printer & Photocopier Service Cartridge Refilling Work Field & In-Shop Technician Roles Location: Delhi NCR Call or WhatsApp: 9811304474SK SOLUTIONS Delhi NCRs Trusted Printing Partner

Key ResponsibilitiesTechnical Design & Drafting: Using CAD software to create layouts for Medical Gas Pipeline Systems (MGPS), nurse call systems, or ambulance interior configurations.Site Supervision: Managing on-site installation teams (technicians, welders, and fitters) to ensure work meets ISO and AIS-125 safety standards.Project Scheduling: Developing timelines (Gantt charts) to ensure hospital wings or ambulance fleets are delivered on time.Quality Control & Testing: Conducting pressure tests on gas lines and load-testing stretchers/cots before handover to the client.Procurement Coordination: Working with the supply chain to ensure specialized medical-grade materials (like degreased copper pipes or reinforced alloys) are available on-site.Regulatory Compliance: Ensuring every aspect of the project adheres to healthcare building codes and medical device regulations.

The Airline Supervisor will be responsible for coordinating daily operations at the airport, ensuring safety, efficiency, and customer satisfaction. This role requires strong communication and organizational skills.**Key Responsibilities:**- **Oversee Operations:** Supervise daily airline operations to ensure flights depart and arrive on time, focusing on safety and efficiency.- **Coordinate Staff:** Manage ground staff and flight crews, ensuring everyone is working together smoothly and addressing any issues that arise.- **Customer Service:** Assist passengers with inquiries, concerns, and ticketing issues, ensuring a high level of customer satisfaction throughout their travel experience.- **Handle Emergencies:** Respond to emergencies or operational disruptions promptly, implementing solutions to minimize inconvenience for passengers.- **Maintain Records:** Keep accurate records of flight schedules, employee performance, and incidents, ensuring compliance with airline regulations and procedures.- **Training and Development:** Provide training for new staff, ensuring they understand protocols and procedures for safe and efficient operation.**Required Skills and Expectations:**Candidates should possess strong interpersonal skills to effectively communicate with passengers and team members. A basic understanding of travel protocols and airline operations is expected, alongside the ability to handle stressful situations calmly and efficiently. Good problem-solving skills are essential for addressing issues quickly. Being detail-oriented will help ensure that safety and regulatory requirements are consistently met. The ability to work in a fast-paced environment is crucial, along with a commitment to providing excellent service to all passengers.

As an Airline Supervisor, you will play a crucial role in ensuring smooth operations at the airport. Your primary job is to supervise staff and manage daily activities related to passenger services. **Key Responsibilities:**- **Supervise Staff:** Oversee the work of ground staff and ensure they are performing their duties effectively for a pleasant passenger experience.- **Manage Operations:** Coordinate daily airport operations, ensuring everything runs efficiently, from check-in to boarding.- **Assist Passengers:** Provide support to passengers regarding their flights and any issues they may encounter, ensuring they feel valued and informed.- **Monitor Safety Standards:** Ensure all safety regulations and procedures are followed to maintain a safe environment for both staff and passengers.- **Handle Complaints:** Address and resolve passenger complaints promptly to enhance customer satisfaction.- **Conduct Training:** Train new employees on airport procedures and customer service standards, ensuring they are well-prepared for their roles.**Required Skills and Expectations:**- **Strong Communication Skills:** You should be able to communicate clearly and effectively with passengers and staff.- **Problem-Solving Abilities:** The ability to think quickly and resolve issues as they arise is essential.- **Customer-Focused Attitude:** You must be friendly and approachable, putting passenger needs first.- **Team Leadership:** Experience in supervising a team will be beneficial in guiding staff and fostering a collaborative environment.- **Basic Computer Skills:** Familiarity with software related to airline operations will be useful.Candidates must have completed at least the 10th grade and should be willing to work full-time in the office environment. No prior experience is required, making this a great opportunity for those starting their careers.

As an Airline Supervisor, you will play a vital role in ensuring the smooth operation of airline services. This position is ideal for individuals who are eager to start their career in the airline industry and have a passion for customer service.**Key Responsibilities:**- **Manage Staff Operations:** Oversee the work of ground staff to ensure all tasks are completed efficiently and in a timely manner, contributing to the overall success of flight operations.- **Customer Service:** Address passenger inquiries and resolve issues or complaints to ensure a positive travel experience, promoting customer satisfaction and loyalty.- **Coordination of Flights:** Coordinate with various departments to ensure flights depart on time, including liaising with air traffic control and ground staff.- **Safety Compliance:** Ensure that all safety protocols and regulations are followed by the staff and passengers, to maintain a secure travel environment.- **Training and Development:** Assist in the training of new employees and provide ongoing support to existing staff to enhance their skills and performance.**Required Skills and Expectations:**- **Effective Communication:** Strong verbal communication skills are necessary to interact with team members and customers clearly and effectively.- **Team Leadership:** Ability to lead and motivate a team, fostering a collaborative work environment.- **Problem-Solving Skills:** Quick thinking and decision-making skills are essential to address challenges promptly and efficiently.- **Attention to Detail:** A keen eye for detail is important to ensure compliance with safety regulations and service standards.- **Basic Computer Skills:** Familiarity with basic computer operations to manage administrative tasks and communication.This position offers a unique opportunity to step into the dynamic world of aviation. If you are passionate about travel and providing excellent customer service, we encourage you to apply.

We are seeking a dedicated Airline Supervisor to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about the aviation industry and want to develop their careers in a dynamic environment.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the activities at the airport, ensuring that all tasks are completed efficiently and safely. This includes monitoring check-in processes and boarding procedures.2. **Customer Service Management**: Assist passengers with their inquiries and needs, providing exceptional customer service to enhance their travel experience.3. **Team Coordination**: Work closely with staff members to ensure effective communication and teamwork. This includes briefing the team on daily schedules and tasks.4. **Safety Compliance**: Ensure that all airline procedures comply with safety regulations and protocols, helping to maintain a secure environment for passengers and staff.5. **Problem Resolution**: Address any issues that arise during operations promptly and effectively, including flight delays or passenger complaints.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education. Strong communication skills are essential, as you will engage with passengers and staff regularly. The ability to work in a fast-paced environment is important, along with problem-solving skills. A friendly and professional demeanor is expected, as you represent the airline and contribute to a positive travel experience for everyone. While prior experience is not required, a willingness to learn and adapt is crucial for success in this role.

As an Airlines Transition Captain, you will play a vital role in ensuring a smooth transition for our airline operations. This position is based in Kolkata and is suitable for those with minimal experience.**Key Responsibilities:**- **Operational Oversight:** Supervise daily flight operations and ensure all procedures are followed, maintaining safety and efficiency in every flight.- **Team Coordination:** Work closely with ground and air crew to facilitate seamless communication and collaboration, ensuring all teams are aligned for successful flight execution.- **Training and Guidance:** Provide support and training to new crew members, helping them understand their roles and responsibilities and ensuring they are well-prepared for flight duties.- **Problem-Solving:** Address any issues or concerns that arise during operations, using critical thinking to find effective solutions while prioritizing the safety of passengers and crew.- **Reporting:** Maintain accurate records of flights and operations, including any incidents or operational challenges encountered during the day.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with team members, management, and passengers effectively.- **Team Player:** A collaborative mindset is crucial as you will work with diverse teams, fostering a positive work environment.- **Detail-Oriented:** Attention to detail is important for maintaining safety standards and ensuring that all operations run smoothly.- **Adaptability:** Be prepared to adapt to changing situations and work under pressure, ensuring quick and effective responses to any operational challenges.Candidates should have completed at least 10th grade and possess a willingness to learn and grow within the airlines industry. No prior experience is required, making this an excellent opportunity for enthusiastic individuals.

We are looking for a dedicated Ramp Supervisor in Kolkata to oversee ground operations at the airport. This role is ideal for someone who enjoys working in a fast-paced environment and is eager to lead a team. Key Responsibilities:1. Supervise Ground Staff: You will manage and guide the ground crew to ensure efficient loading and unloading of luggage and cargo, maintaining safety and accuracy throughout the process. 2. Ensure Timely Operations: Monitor and coordinate all ramp activities to ensure that aircraft are serviced on time, helping to minimize delays and enhance customer satisfaction. 3. Safety Compliance: Ensure all safety regulations and protocols are strictly followed. This includes conducting regular checks and audits to maintain a safe working environment for everyone.4. Train New Staff: Provide training and support to new employees, helping them understand their roles and responsibilities effectively.5. Report Issues: Identify and report any problems that arise during operations, working with relevant teams to resolve them quickly.Required Skills and Expectations:The ideal candidate must have at least a 10th-grade education and 0-1 years of experience in a similar role. You should possess strong leadership skills and the ability to communicate effectively with a diverse team. Reliable problem-solving abilities and a commitment to safety are essential. Flexibility in working hours and a readiness to handle physically demanding tasks are also important aspects of this position.