Salexi HR Advisory

Bhayander, Mumbai

We are seeking a dedicated Counter Sales Executive to join our team in Andheri East. This full-time position requires a proactive individual who can enhance customer satisfaction while driving sales growth.**Key Responsibilities:**- **Customer Interaction:** Engage with customers in a friendly manner, understanding their needs and providing solutions to enhance their shopping experience.- **Product Knowledge:** Develop a strong understanding of our products and services to effectively answer customer inquiries and assist them in making informed decisions.- **Sales Generation:** Actively promote and sell products by identifying opportunities and encouraging add-on sales to boost overall revenue.- **Order Processing:** Accurately process customer orders and transactions, ensuring a streamlined checkout experience.- **Inventory Management:** Assist in monitoring stock levels, helping to restock items as needed to ensure availability for customers.- **Feedback Gathering:** Collect customer feedback to share with management for continuous improvement in service and product offerings.- **Team Collaboration:** Work closely with team members to achieve sales targets and contribute to a positive work environment.**Required Skills and Expectations:**The ideal candidate should have 2 to 8 years of experience in sales or customer service, preferably in a retail setting. A Bachelors degree in relevant fields is essential. Strong communication and interpersonal skills are crucial for building rapport with customers. Candidates should possess problem-solving abilities, demonstrate a proactive attitude, and show a willingness to learn. Reliability, teamwork, and a strong work ethic are expected, along with the ability to handle cash transactions accurately. Female candidates are preferred for this role.

Key Responsibilities Monitor daily deliveries and evaluate courier vendor performance to ensure timelyorder fulfilment. Address and resolve undelivered shipment issues, ensuring closure of all pendingdeliveries. Ensure data accuracy in ERP by coordinating with RDO teams for correct orderdetails, dates, and remarks. Track and enforce TAT (Turnaround Time) compliance across vendors andimplement measures to improve delivery timelines. Coordinate and oversee courier operations, including order pickup, dispatch, anddelivery. Maintain and monitor vendor payments along with deductions related to damages,shortages, or discrepancies. Prioritize and resolve customer queries related to courier and delivery concerns.Co-ordinate with logistics department Cost efficiency per order in different region E-commerce end to end order management Courier vendor overall control Vendor performance analysis

Edit high-quality, platform-specific videos for Instagram, YouTube, and other digitalplatforms Create video concepts and storyboards when required Repurpose long-form content into short-form clips for social media Maintain a consistent visual aesthetic and tone across all video content Stay up to date with trends in video editing, meme culture, music, formats, reels,and transitions Apply motion graphics, text animation, and VFX when needed Collaborate with content creators, social media managers, designers, andstrategists to bring campaign ideas to life Experiment with AI-based video tools and editing software to improve efficiencyand creativity Manage raw footage, file organisation, and delivery of final exports as per platformrequirements