Key Responsibilities
Monitor daily deliveries and evaluate courier vendor performance to ensure timely
order fulfilment.
Address and resolve undelivered shipment issues, ensuring closure of all pending
deliveries.
Ensure data accuracy in ERP by coordinating with RDO teams for correct order
details, dates, and remarks.
Track and enforce TAT (Turnaround Time) compliance across vendors and
implement measures to improve delivery timelines.
Coordinate and oversee courier operations, including order pickup, dispatch, and
delivery.
Maintain and monitor vendor payments along with deductions related to damages,
shortages, or discrepancies.
Prioritize and resolve customer queries related to courier and delivery concerns.
Co-ordinate with logistics department
Cost efficiency per order in different region
E-commerce end to end order management
Courier vendor overall control
Vendor performance analysis