- Responsible for issuing and re-issuing air tickets for customers: This involves ensuring accuracy in ticket details, pricing, and adherence to airline policies and regulations.- Assist customers with flight inquiries and booking reservations: Providing information on flight schedules, availability, fares, and assisting customers in booking their desired flights.- Coordinate with airlines and other departments to manage ticketing operations: Communicating with airlines to ensure smooth ticketing processes and resolving any issues that may arise.- Handle customer queries and complaints regarding ticketing: Addressing customer concerns, resolving complaints, and providing satisfactory solutions to ensure customer satisfaction.- Maintain accurate records of ticket sales and transactions: Keeping track of ticketing activities, sales reports, and financial transactions for record-keeping and auditing purposes.Skills and Expectations:- Strong communication and customer service skills: Ability to communicate effectively with customers, address their queries, and provide excellent service.- Attention to detail: Ensuring accuracy in ticketing details, pricing, and transactions to avoid errors.- Knowledge of air ticketing software and systems: Familiarity with ticketing systems and software used in the airline industry.- Ability to work in a fast-paced environment: Managing multiple tasks efficiently and working under pressure during peak travel times.- Basic math skills: Ability to calculate fares, taxes, and other ticketing-related charges accurately.