- responsible for issuing and re-issuing air tickets for customers: this involves ensuring accuracy in ticket details, pricing, and adherence to airline policies and regulations.
- assist customers with flight inquiries and booking reservations: providing information on flight schedules, availability, fares, and assisting customers in booking their desired flights.
- coordinate with airlines and other departments to manage ticketing operations: communicating with airlines to ensure smooth ticketing processes and resolving any issues that may arise.
- handle customer queries and complaints regarding ticketing: addressing customer concerns, resolving complaints, and providing satisfactory solutions to ensure customer satisfaction.
- maintain accurate records of ticket sales and transactions: keeping track of ticketing activities, sales reports, and financial transactions for record-keeping and auditing purposes.
skills and expectations:
- strong communication and customer service skills: ability to communicate effectively with customers, address their queries, and provide excellent service.
- attention to detail: ensuring accuracy in ticketing details, pricing, and transactions to avoid errors.
- knowledge of air ticketing software and systems: familiarity with ticketing systems and software used in the airline industry.
- ability to work in a fast-paced environment: managing multiple tasks efficiently and working under pressure during peak travel times.
- basic math skills: ability to calculate fares, taxes, and other ticketing-related charges accurately.