Jobs in Bokakhat, Dibrugarh

As a Hospitality Executive, you will play a key role in providing outstanding service to our guests and ensuring their comfort and satisfaction during their stay.**Key Responsibilities:**- **Guest Assistance:** Assist guests in check-in and check-out procedures, ensuring a smooth and welcoming experience.- **Customer Service:** Respond to guest inquiries and resolve their issues promptly, maintaining a friendly and professional demeanor.- **Reservation Management:** Handle room bookings and confirmations, ensuring accurate information and timely updates in the reservation system.- **Support Operations:** Collaborate with other departments, such as housekeeping and food service, to meet guest needs efficiently and effectively.- **Upselling Services:** Promote hotel services, amenities, and packages to enhance guests' experiences and increase revenue.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with guests and team members.- **Customer-Focused Attitude:** A positive, friendly approach to customer service is crucial, ensuring guests feel valued and appreciated.- **Attention to Detail:** Ability to pay close attention to service details, ensuring guests' needs are met and enhancing their overall experience.- **Team Player:** Willingness to work collaboratively with others in a fast-paced environment, displaying flexibility and adaptability.- **Technical Proficiency:** Basic computer skills for managing reservations and handling inquiries efficiently. This role is ideal for someone looking to start a career in hospitality, with opportunities for growth and development within the industry.

- Warmly welcome and assist guests on arrivalhandle the check-in process, verify guest details, allocate rooms and issue keys in accordance with hotel procedures.- Manage departure proceduresprocess guest check-out, settle bills, collect payments, issue receipts and ensure room keys are returned- Handle room reservations and enquiries via phone, email and walk-ins: record bookings, cancellations, special requests and update the hotels system accordingly.- Provide accurate information about the hotels services, facilities, room types, pricing, promotional offers and local area attractions to guests and visitors.- Maintain the front desk and lobby area: ensure it remains clean, professional, well-stocked with guest information/brochures and reflects the desired image of IRROI HOTEL- Operate telephone switchboard, receive incoming-outgoing calls, direct messages and handle guest mails/packages in line with hotel standards- Monitor guest access and security in the lobby/front desk areaobserve for any irregularities or unauthorized activities and follow hotel security protocols- Ensure correct posting of guest charges, maintain guest folios/accounts, reconcile cash or payment transactions at end of shift and handover smoothly to next duty- Work flexible shifts including mornings/evenings/weekends/holidays to ensure front-desk coverage; ensure proper shift handover and maintain logbooks or shift reports.- Stay updated with hotel policies, room inventory status, tariff changes, promotions, and use the property management system (PMS) and other software efficiently.

- Greet and welcome arriving guests in a warm, efficient and professional manner; manage check-in and check-out processes accurately.- Handle guest enquiries, requests, complaints and feedback at the front desk, ensuring prompt resolution and escalating where needed.- Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel facilities in order to assist guests effectively.- Monitor room status, coordinate with housekeeping and maintenance so that guest rooms are ready for arrival, and update the system accordingly.- Manage billing, cashiering, credit and cash handling at the front desk following hotel policy and financial controls.- Maintain the reception area: ensure it is clean, presentable, and that all guest amenities (brochures, signage, information rack) are current.- Work shifts (including weekends/holidays) as required and ensure smooth handover between shifts; keep logbooks and shift reports.- Liaise with other hotel departments (housekeeping, F&B, maintenance, security) to ensure seamless guest experience and to communicate guest requirements or VIP arrivals.- Adhere to the hotels grooming, behavioural, health & safety, and emergency procedures standards.- Collect guest feedback, maintain guest profiles, and assist in building guest loyalty through personalised service.- Actively promote the hotels rooms, services and facilities (banquets, meeting rooms, F&B outlets, packages) to guests, walk-ins and through phone/online enquiries, to drive incremental revenue.- Assist in identifying leads and potential clients (corporate accounts, travel agents, event planners), make outbound contacts and follow up on enquiries/proposals.- Prepare and present sales proposals to prospective clients (group bookings, events, conferences) highlighting the hotels value proposition and customised offerings.- Negotiate terms (rates, inclusions, payment) in coordination with sales/management to close bookings and ensure profitability and hotel standards are upheld.- Maintain records of sales activity, track bookings, follow up on leads, update the CRM or hotel management system and generate sales reports.- Stay informed about market trends, competitor hotel product offers, and opportunities in the local market; suggest and implement promotional ideas or packages.

We are looking for a Hotel Assistant to join our team in Bokakhat Dibrugarh. This entry-level position is ideal for individuals who are passionate about hospitality and customer service.Key responsibilities include:1. **Guest Assistance**: Welcome guests at the reception, check them in and out, and address their queries to ensure a pleasant stay.2. **Room Preparation**: Assist in preparing hotel rooms by restocking supplies, checking cleanliness, and reporting maintenance issues to ensure satisfactory accommodations.3. **Administrative Support**: Help with various administrative tasks such as answering phone calls, managing reservations, and handling guest complaints professionally.4. **Team Collaboration**: Work closely with other hotel staff to coordinate services and ensure smooth operations, contributing to a positive work environment.Required skills and expectations:Candidates should have at least a 12th-grade education. Previous experience in the hospitality industry is preferred but not necessary. Strong communication skills are essential, as you will interact with guests and team members regularly. A friendly attitude, along with the ability to handle stressful situations calmly, is important. Attention to detail and a commitment to providing excellent customer service will help create memorable experiences for guests. You should be a team player, eager to learn, and open to feedback for personal and professional growth. This full-time position requires candidates to work from the office.