Telephone Handling Job Vacancies in Guwahati

Key Responsibilities Guest Relations: Welcome guests upon arrival, verify booking details, and assign rooms efficiently. Check-In/Check-Out: Process guest arrivals and departures, issue room keys, and collect payments or credit authorizations. Reservations Management: Handle walk-in, telephonic, and online bookings using the hotels Property Management System (PMS). Inquiry Resolution: Provide accurate information regarding hotel amenities, local attractions, dining, and transport options. Billing & Cash Handling: Maintain accurate guest folios, process cash/card transactions, and resolve billing discrepancies. Communication Hub: Answer incoming calls, route messages to appropriate departments, and coordinate housekeeping/maintenance requests. Administrative Duties: Maintain a clean front desk area, complete daily shift reports, and manage key card inventory.Requirements & Qualifications Education: High school diploma or equivalent; a degree in Hospitality Management is a plus. Experience: Minimum 1-2 years of experience in a front desk, customer service, or hospitality role. Tech Skills: Proficiency in Hotel Management Software (e.g., Opera, Cloudbeds) and MS Office Suite. Soft Skills: Outstanding communication, multitasking capabilities, and a calm demeanor under pressure. Languages: Fluency in English is required; knowledge of additional languages is highly preferred. Flexibility: Ability to work in shifts, including weekends, holidays, and night hours.What We Offer Competitive salary and performance-based incentives. Health, dental, and vision insurance options. Employee discounts on hotel stays and dining. Clear pathways for career advancement within the hospitality group.

As a Front Office Receptionist, you will be the first point of contact for visitors and clients. Your role will involve managing the front desk operations and providing excellent customer service. Key Responsibilities:- Greet Visitors: Welcome guests warmly as they enter the office, ensuring a positive first impression.- Handle Phone Calls: Answer incoming calls, directing them to the appropriate department or taking messages as necessary.- Schedule Appointments: Maintain and manage the appointment calendar, ensuring that meetings are organized efficiently.- Maintain Records: Keep track of visitor logs and manage mail or packages that arrive at the office.- Assist Staff: Support office staff with administrative tasks, helping to maintain a smooth workflow.Required Skills and Expectations:- You should have completed at least the 10th grade and be open to learning on the job.- Strong communication skills are essential; you must be able to speak clearly and interact politely with clients and team members.- Basic computer skills, especially in using phones and email, are important for handling inquiries and managing the schedule.- A positive attitude and willingness to assist others will help you succeed in this role.- Being punctual and reliable is crucial, as you will be setting the tone for the office during working hours. This position provides a great opportunity for freshers looking to start their career in an office environment.

We are seeking a Front Office Executive to manage our reception area and create a welcoming environment for visitors in Guwahati. The ideal candidate will have 1 to 5 years of experience and should have completed at least 12th grade.Key Responsibilities:1. Greeting Visitors: Welcome guests, clients, and employees with a friendly demeanor, ensuring everyone feels comfortable and valued.2. Managing Phone Calls: Answer, screen, and direct phone calls efficiently, taking messages when necessary and ensuring all inquiries are addressed promptly.3. Handling Mail and Packages: Receive, sort, and distribute incoming mail and packages, as well as prepare outgoing mail for dispatch.4. Maintaining the Reception Area: Keep the front office organized and tidy, including managing supplies and ensuring a professional appearance.5. Scheduling Appointments: Coordinate and schedule meetings and appointments, managing calendars, and ensuring all participants are informed.Required Skills and Expectations:Candidates should possess strong communication abilities, both verbal and written, to interact effectively with diverse individuals. Proficiency in basic computer skills is essential for handling administrative tasks. The candidate must demonstrate organizational skills, ensuring that priorities are managed efficiently in a fast-paced environment. Adaptability and a positive attitude are vital when facing challenges. A keen attention to detail and a customer-focused approach will lead to success in this role.

We are looking for 30 Office Receptionist Posts in Siliguri, Silcha, Cachar, Guwahati Airport, North Guwahati, Guwahati, Guwahati, Kohima, Hajo, Guwahati, Sivasagar, Jorhat, Assam, Dibrugarh, with deep knowledge in Customer Relationship, General Administration, Receptionist Activities, Telephone Handling, Customer Communication, Computer Skills, Front Office and Required Educational Qualification is : Higher Secondary, Secondary School, Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc