Telecalling Job Vacancies in Bankura

We are hiring a Telecalling & Lead Follow-up Executive to connect with potential clients, explain our services, follow up on leads, and schedule appointments. The role includes making outbound calls, handling WhatsApp communication, maintaining lead records, and supporting customer interaction professionally. Candidates should have good communication skills in Bengali and Hindi, basic conversational English, confidence on calls, and basic computer knowledge. Freshers with strong communication and willingness to learn can also apply.

Client Management: Act as the main point of contact for assigned clients and handle their day-to-day needs.Relationship Building: Develop long-term, trust-based relationships with clients.Client Onboarding: Assist new clients with onboarding, documentation, and service setup.Communication: Regularly update clients on products, services, and company initiatives.Issue Resolution: Address client concerns, complaints, or service issues promptly and professionally.Coordination: Liaise with internal teams (sales, operations, finance, support) to meet client requirements.Account Growth: Identify upselling or cross-selling opportunities based on client needs.Reporting: Maintain client records, prepare reports, and track interactions in CRM systems.

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