Technical Support Engineer Jobs

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Company name: WNSPosition: Enphase engineerAbout the role:To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.What you will do:Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours.Candidate must be open to work on weekends and night shifts.Conducting remote troubleshooting of Enphase products.Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products.Assisting with the activation of new Enphase sites as needed.Documenting all activity in a central CRM/Help Desk software platform.Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.Following departmental conventions and procedures.Participating in ongoing training/education of industry standards and Enphase product-specific information.Professionally represent Enphase via all communications mediums.Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.Performing other duties as assigned.Who you are and what you bring:Should be a Graduate Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.Good Interpersonal skills .

We are a United States start- up Company in the Sports, Media, and Entertainment industry. Our team is growing, and we are looking for a versatile Tech Support Specialist to assist current team members with resolving technical issues, and to provide guidance in the on-boarding process for new joiners. The ideal candidates will be have experience working in different time zones, in a fast-paced environment, and under pressure to meet deadlines. This role requires that Desktop/Laptop and a smart phone. Must be available to start on an immediate basis. Starting bonus will be given to those selected for work. Please note: Our Company has set processes uses different technologies to communicate. You may be asked for additional information, in order to be considered for the opportunity. Do you feel you have what it takes to be the best? We look forward to meeting you!

Strong in Logical thinking and Learning Skills Minimum Typing speed of 35wpm & good in Keyboard Shortcuts Able to handle 3 chats at a time Knowledge about web hosting is an added advantage Flexible to work - 24/7 - Rotational shifts including night shifts. Ready to join immediately to within a week

Basic Networking Knowledge. Customer/client end support. Knowledge in network cabling. Basic concept in routing and switching. Basic knowledge in LAN.

US Shift- 8 PM To 4 AMAussie Shift- 5:30 Am To 12 AmCandidate Must Be Fluent In English .Fresher With Fluency In English Can Also Apply But Tech Support Experience Are Mainly Preferred .Sharp Mind And Good Catching Skill Is Required.Qualification - No BarCandidate Must Be Smart Enough For Handling Inbound / Outbound CallsSaturday Sunday Fixed Off.(Pick Up Drop Facilities Will Be Provided By The Company For Both Shift )Salary- 12000 To 20000 Per Month +Incentives

We have vacant of 5 Tech support engineer Jobs in Pune Experience Required : 1 Year Educational Qualification : Other Bachelor Degree Skill Hardware etc.

Provide technical support to international customers remotely. Sales and Delivery of Technical services and Troubleshooting and resolve client Tech Issues.

Essential Duties: Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. Auditing customer accounts to ensure accuracy of information. Handling escalated issues from customers. Level I & II support for inbound tickets, email, phone & remote based technical support for on-site and remote employees Jira tech tickets resolution support & other duties as and when required Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel Ability to work with minimal supervision Team player with good interpersonal skills Good understanding of Web & Mobile Applications, Cloud Technologies Able to communicate with developers and handle bug fixes with priorities Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers. Monitor team performance and report on metricsMinimum Qualifications: Bachelor Degree or College Diploma in a relevant field preferred 5+ years of experience in a Technical Support role Previous experience in a leadership or management role, preferably in the IT sector.

Troubleshooting, resolving all technical & non-technical issues related to software. Handle chat, email & remote desktop access support process Attend customer queries related to the product features and provide them with satisfactory assistance. Testing & Analysis of all products & services Identifying any bugs/issues in the system and assisting in their resolution Focusing on customer retention in cases of cancellations. Recording, tracking & reporting problem activity Handle escalations for post installation issues. Creating FAQ/ documentations related to product training & support Track the nature of various end user requests to see what issues might be the most common, and ensures all technical areas of concern are handled adequately.

To install and configure the LUCID suite of software solutions for hotels and restaurants. 2. Train end users in proper usage of the software. 3. Provide post implementation support on software for end users.

Company name: WNSPosition: Enphase engineerAbout the role:To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.What you will do:Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours.Candidate must be open to work on weekends and night shifts.Conducting remote troubleshooting of Enphase products.Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products.Assisting with the activation of new Enphase sites as needed.Documenting all activity in a central CRM/Help Desk software platform.Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.Following departmental conventions and procedures.Participating in ongoing training/education of industry standards and Enphase product-specific information.Professionally represent Enphase via all communications mediums.Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.Performing other duties as assigned.Who you are and what you bring:Should be a Graduate Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.Good Interpersonal skills