Technical Support Engineer Female 12th Pass Jobs in Pune

This is a job that related to Technical Support Specialist. And also able to medium level communication skills & this is work from home and also that we provide the laptop , prepaid bills , insurance , with joining bonus

The Technical Support and Project Development Specialist is responsible for providing technical assistance to community members, guiding them through their skill development journey, and actively supporting project development initiatives. This role fosters a collaborative environment by acting as a technical buddy, ensuring members achieve their learning and project goals efficiently and effectively.

Job Openings for 9 It Technical Support Engineer Jobs for Freshers in Kolhapur,Pune,Sangli-Miraj-Kupwad, Sangli,Ichalkaranji Kolhapur having Educational qualification of : Other Bachelor Degree with Good knowledge in IT Consultant,IT Administrator etc.

we are urgently hiring for smart and good Technical Support Engineer. Job Profile: Technical Support Engineer Salary:25,000 RsDail HR ( Timing 10 AM to 5 PM )

Technical Support : Executive 2-4 Year Experience (Pune) : Walk customers through the process of installing the speciality IT Hardware/ Streaming software on their machines and starting up the program for the first time Help customers troubleshoot issues they encounter while using the speciality IT Hardware/ software and provide actionable tips to resolve the problem Refer difficult cases to a senior analyst or support tech to Principal companies. Technical Support remotely or on site. Willing to travel for demo , support for various metro cities and exhibitions, Road Shows.

Looking Technical Support Engineer for Industrial Product at Pune Company Brif :Company has played a leading role with pioneering products unheard of indias water industry from last 31- years company based in Pune We manufacture Valves, Pumps, Panels and ATM's for fully automated Water Treatment Plants. We provide Automatic Water Dispensing Solution.The executive will be responsible for sales of our products. PLCS, Automation Additionally Candidate should be ready to travel all over MaharashtraTechnical Key Skill: Candidate need 3+ years experience, Should have industrial Product sales experienceCandidate should know English, Hindi.Role DescriptionThe executive will be responsible for sales of our products. PLCS, Automation Additionally Candidate should be ready to travel all over MaharashtraThis is a full-time on-site role for a Technical Support Engineer in Pune. The Technical Support Engineer will be responsible for providing technical support to clients via phone, email, or chat. They will also be responsible for troubleshooting technical issues, identifying and resolving defects or errors, and providing timely and effective customer support and service.Qualifications- Excellent customer support and service skills- Ability to communicate technical information effectively with customers- Relevant technical Diploma/ITI certifications or degree preferred- Experience in a similar technical support or customer service roleSalary : 20to 30K per Month

qualification - BE mech key skill - to ensure the company stays ahead of the competition constantly by incorporating teleological advance into each development project .inventory control .strong people management ,vendor development and motivation .support & motivation engineering team new product developmentinventory lead time achieved vs required.

BU Description:BMC Helix Support Operations supports and manages hundreds of customers on Helix from across various Public and Private cloud platforms. This position is for support function for Helix ITSM/SmartIT/SmartReporting/CMDB/DWP product lines.Primary Roles and Responsibilities: Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant BMC technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support related projects as assigned. Periodic weekend work will likely be required.Experience/ Qualifications: 5-15 Years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. In depth troubleshooting and analytical knowledge in these BMC product areas. Bachelor degree from any stream Full Time

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Duties and responsibilities Provide technical and application support via phone as per the queues and customer needs. Understand the issue reported and ensure accurate resolution to customers, backed with complete documentation. Develop skills on problem analysis and resolving technical issues using it as learning while troubleshooting support cases real-time, including the correct use of knowledge base articles. Contributes to new procedures and updates as needed. Works closely with Level 2 engineers to communicate and duplicate customer issues (in lab) and solve complex problems to provide customers with all-in-one support and solution experience. Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLAs and FCR (First Call Resolution) targets specified by the Sr. Manager.Qualifications Only Science Graduates/Post GraduatesExperience Technical Customer Support experience from 1-3 years in troubleshooting; relevant exposure and experience in software applications (Android & iOS), building management systems, access control systems, enterprise & building system integrations, APIs, BACnet, HTTPS, server-based offerings, and calendaring systems (i.e., Outlook, etc.) is desirable. Voice and phone support experience is a must (especially North American region) Electronic background would be an add on skillKnowledge, skills, and abilities required Excellent verbal and written communication skills (email writing skills) Good overall knowledge of related software offerings Basic level of proficiency in Microsoft Office Excel and Outlook Strong customer service know-how Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Ability to work in shifts: all time zone in US (primarily 5.30pm to 2.30am IST.)