Support Team Lead Jobs

Key ResponsibilitiesIdentify and develop new business opportunities through cold calling, networking, referrals, and market research.Generate leads and convert prospects into customers.Conduct client meetings, product presentations, and sales demonstrations.Understand customer requirements and recommend suitable products or services.Prepare quotations, proposals, and negotiate contracts with clients.Build and maintain long-term relationships with existing customers.Follow up on inquiries, leads, and sales opportunities to maximize conversions.Achieve monthly, quarterly, and annual sales targets.Maintain accurate records of sales activities and customer interactions in CRM systems.Monitor market trends, competitor activities, and customer feedback.Coordinate with internal teams to ensure timely delivery and customer satisfaction.Prepare sales reports, forecasts, and MIS reports for management review.

ROLE OVERVIEW:We are looking for confident and result-oriented AI Business Development Executives who can identify Ideal Customer Profiles (ICPs), generate and prospect qualified leads, reach out to potential customers, understand their business requirements, explain Dakini AI's AI Voice and automation solutions, schedule product demonstrations, and convert qualified prospects into customers. The role requires candidates to independently research target markets, identify potential businesses and decision-makers, build their own sales pipeline, and manage prospects from initial outreach through conversion. This role combines lead generation, business development, sales, and an understanding of AI products, and is suited for candidates interested in AI, technology, sales, market research, prospecting, and customer engagement.KEY RESPONSIBILITIES:Generate and qualify B2B leads through phone calls, WhatsApp and other channels.Communicate with prospective customers and business decision-makers.Understand customer requirements and identify relevant AI use cases.Explain Dakini AI's Voice AI and automation solutions in simple business language.Schedule product demonstrations with qualified prospects.Follow up consistently with leads and prospects.Maintain accurate lead and customer information in the CRM.Track sales activities, follow-ups and pipeline updates.Build and maintain professional relationships with potential customers.Work toward lead-conversion and customer-acquisition targets.Learn Dakini AI products and continuously improve AI and product knowledge.Collaborate with the team to improve sales processes and customer acquisition.CANDIDATE REQUIREMENTS:Eligibility: final-year students and candidates who have already completed their degree are welcome to applyEnglish: strong spoken and written communication skills required.Hindi: knowledge of Hindi is an added advantage.Strong interpersonal and customer communication skills.Confidence in speaking with customers over phone calls.Good convincing, presentation and relationship-building ability.Sales-oriented and result-driven attitude.Interest in Artificial Intelligence, technology, sales and business development.Work arrangement: starts Work From Home; may transition to the Chennai office later based on business requirements.Benefits:Work from homeLanguage:Hindi (Preferred)Work Location: Hybrid remote in Kolathur, Chennai, Tamil Nadu

6-days workingOffice timming 10:00-7:30 Graduate in any discipline; a qualification in Sales, Marketing, Business Administration, or a related field is preferred.1-3 years of experience in inside sales, B2B sales, IndiaMART handling, or manufacturing sales is preferred.Hands-on experience in managing IndiaMART leads and enquiries will be an advantage.Knowledge of multiple Indian languages is highly preferred, particularly:MarathiOdiaKannadaGujaratiHindi and English

We are looking for a Retail Sales Executive to join our team on a part-time basis. This role is ideal for someone who has 1 to 2 years of experience in retail or sales and is comfortable working from home. As a Retail Sales Executive, you will focus on engaging customers and selling our products effectively.Key Responsibilities:- Customer Engagement: You will interact with customers to understand their needs and provide personalized assistance, ensuring a positive shopping experience.- Sales Achievement: Meet individual sales targets by promoting products and services effectively to customers, maximizing sales opportunities.- Product Knowledge: Stay updated on the latest product information to provide accurate and relevant details to customers, helping them make informed decisions.- Order Management: Process customer orders efficiently, ensuring accurate entries to maintain seamless transactions.- Feedback Handling: Listen to customer feedback and complaints, addressing them promptly to enhance customer satisfaction.Required Skills and Expectations:- Excellent communication skills are essential for effectively engaging with customers and addressing their needs.- A positive attitude and strong interpersonal skills are important for building relationships with customers.- Ability to work independently from home while maintaining productivity and meeting deadlines.- Basic computer skills are necessary for handling online sales and managing customer orders.- A willingness to learn about the products and adapt to changing sales strategies is expected in this role.

Position: Remote Survey Executive / Lead Generation SpecialistWork Type: Remote (Work-from-Home)Role Level: Entry-Level / FlexibleWe are looking for self-motivated Survey Executives to participate in digital engagement tasks and lead generation campaigns. This role involves completing brief online tasks, evaluating market offers, and supporting digital promotion activities from your desktop or mobile device.Key ResponsibilitiesComplete short online market surveys, feedback forms, and questionnaires accurately.Participate in digital lead generation activities, including email sign-ups and basic registration offers.Perform designated digital actions, such as app testing/installs or feature validations, based on daily campaign requirements.Follow specific instructions for each offer to ensure successful completion and task verification.Candidate RequirementsAccess to a smartphone or computer with a stable internet connection.Basic digital literacy and ability to follow precise online instructions.High attention to detail to ensure accurate submission of survey data and email registrations.Strong self-management skills to complete assigned tasks independently within deadlines.BenefitsFlexible Schedule: Choose your own working hours from anywhere.Performance Incentives: Potential earnings tied directly to completed verified tasks and lead actions.Skill Development: Gain exposure to digital marketing platforms, market research procedures, and consumer engagement campaigns.How to ApplyInterested candidates can apply directly by submitting their details online to receive the initial orientation link and campaign dashboard access.

Key ResponsibilitiesA. Lead Management & Customer CallingMaintain and update leads received from IndiaMart, Google, and the sales team.Call new prospective customers to introduce the company, products, and basic business details.Call existing customers to follow up for repeat orders and sales requirements.B. Order Coordination & Internal Follow-upForward buying requests received from customers to the billing team for further processing.Coordinate with the billing team once Purchase Orders (POs are generated).Share PO details received from the billing team with vendors for confirmation.C. Vendor & Payment CoordinationFollow up with vendors for order confirmation and payment confirmation.Collect payment screenshots and confirmed PO copies from vendors.Share payment proof and PO details with the accounts team for record and further action.D. Dispatch, Logistics & Delivery Follow-upCoordinate with the dispatch team to share transport details and branch office delivery addresses.Follow up with the dispatch team to confirm whether LR (Logistic Receipt) is received.Share LR photos with dealers to keep them informed about dispatch status.Follow up with dealers if material is not received on time.Coordinate internally to handle cases of material shortage or non-availability and ensure required changes or corrections are made as per situation.E. Growth & Conversion Responsibilities Track lead-to-order conversion and highlight drop-offs or delays to seniors for corrective action.Maintain basic data that helps management understand enquiry trends and dealer behaviour.________________________________________Skills & CompetenciesGood communication and calling skillsStrong follow-up and coordination abilityBasic understanding of sales order and dispatch flowOrganised working style and attention to detailscandidates who can speak Telugu/Malayalam / Kannada / Bengali, or candidates from North India, preferably staying in Dombivli or nearby areas.________________________________________Qualification & ExperienceQualification: GraduateExperience: 1-2 years in Tele-calling / Order Coordination roles

*Job Opening - Real Estate Sales Executive*24 Date: 21st - 23rd July 2026Time: 11:00 AM - 6:00 PMLocation: Aurora Towers, Camp, Pune (Work From Office)*Experience* : Minimum 3+ Years of Experience*Qualification* : Any Graduate*Key Responsibilities:** Generate leads through calls, referrals, and online platforms.* Contact potential customers and explain property details.* Understand customer requirements and recommend suitable properties.* Follow up with prospects and convert leads into sales.* Maintain accurate records of leads and sales activities.*Preferred Qualifications:* * Excellent communication and negotiation skills.* Strong sales and customer relationship management skills.* Self-motivated and target-oriented.* Basic knowledge of MS Excel and CRM tools is an added advantage.

Key Responsibilities:Make outbound calls to prospective or existing customers.Answer inbound customer calls professionally.Explain products or services and address customer questions.Generate leads and convert inquiries into sales.Follow up with customers regarding products, payments, or appointments.Maintain accurate customer records and update databases.Meet daily, weekly, or monthly calling and sales targets.Handle customer complaints and escalate issues when necessary.Build and maintain positive customer relationships.Required SkillsGood verbal communication skills.Strong listening and interpersonal skills.Basic computer knowledge and typing skills.Confidence and persuasion abilities.Patience and problem-solving skills.Ability to work under targets and deadlines.

We are hiring admission counsellors for our Chennai office.The role involves handling candidate inquiries, qualification, interview scheduling, admissions coordination, document collection, onboarding support, and follow-up communication.Key Responsibilities:Handle incoming inquiries from job portals, WhatsApp, referrals, and local campaigns.Explain role details, eligibility, work mode, training phase, contract phase, shifts, compensation range, and document requirements.Pre-qualify candidates based on degree completion, arrear status, location feasibility, shift availability, communication ability, and seriousness.Schedule interview slots and send timely confirmation and reminder messages.Maintain admissions pipeline trackers with source, status, follow-up date, objections, next action, and final outcome.Coordinate with internal teams for smooth candidate movement and onboarding.Eligibility:Any completed degree.No standing arrears.Freshers and experienced candidates may apply.Good communication skills required.Tamil communication is preferred for Chennai/Tamil Nadu candidate handling.Work Details:Location: OMR, ChennaiWork Mode: Work from office onlyWork Week: 5 working daysShift: 9:30 AM to 5:00 PM OR 1:30 PM to 9:00 PMVacancies: 2Salary: INR 12,000 to INR 40,000 per month during the initial contract stageApplication:Send the CV by WhatsApp message only.Mention the role applied for, current location, degree status, arrear status, preferred shift, and interview availability.Do not call.

We are looking for a Customer Support Executive to join our teamat Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support. Get a salary of 13,500 - 16,500 along with career growth opportunities in a collaborative environment.Key Responsibilities:Maintain data and ensure it is accessible for seamless operations.Verify information, spot data discrepancies, and resolve them promptly.Organize and manage both digital and physical records to optimize access.Assist in various administrative functions to support department efficiency.Generate and present reports to internal teams for informed decision-making.Handle all sensitive data with strict confidentiality.Job Requirements:The minimum qualification for this role is 10th Pass and0 - 4 years of experience. The position requires strongorganizational skills, attention to detail, and the ability to handle multiple tasks.

We are looking for a motivated Retail Sales Executive to join our team in Hyderabad. The ideal candidate will have 1 to 3 years of experience and be ready to engage with customers and drive sales in our retail environment.Key Responsibilities:- Customer Engagement: Greet customers warmly, assess their needs, and provide helpful recommendations to enhance their shopping experience.- Sales Target Achievement: Actively participate in achieving sales targets through effective communication and by promoting featured products.- Product Knowledge: Stay informed about the latest products and promotions to confidently assist customers with their inquiries.- Inventory Management: Assist in maintaining stock levels on the sales floor by organizing and restocking merchandise as needed.- Transaction Processing: Handle sales transactions accurately, including cash and card payments, while ensuring smooth checkout experiences for customers.- Feedback Collection: Gather customer feedback to improve service quality and provide insights to management for future improvements.Required Skills and Expectations:- Excellent communication skills are essential for interacting with customers and understanding their needs.- A friendly and approachable personality that fosters a welcoming atmosphere in the store.- Basic math skills to handle cash transactions confidently.- Strong customer service orientation, with a focus on creating positive experiences for shoppers.- Ability to work as part of a team while also being self-motivated to reach sales goals.- Flexibility to work in different shifts, including weekends and holidays if needed.

Position OverviewThe Technical Support Engineer will be responsible for providing specialized technical assistance in waterproofing works, supporting site engineers and clients, managing project activities and labor, and preparing quotations and work orders. This role requires strong technical knowledge, project management skills, and the ability to communicate effectively with both internal teams and external stakeholders.Key Responsibilities- Technical Support- Provide on-site and remote technical guidance to site engineers regarding waterproofing methods, materials, and best practices.- Assist clients with technical queries, ensuring solutions are practical, cost-effective, and compliant with industry standards.- Conduct site inspections to identify waterproofing requirements and propose suitable solutions.- Project Management- Plan, organize, and oversee waterproofing project activities to ensure timely completion.- Supervise labor teams, ensuring adherence to safety protocols and quality standards.- Coordinate with procurement and logistics teams to ensure timely availability of materials and equipment.- Documentation & Commercials- Prepare accurate quotations based on site requirements, material specifications, and labor costs.- Draft and issue work orders, ensuring clarity of scope, timelines, and deliverables.- Maintain detailed records of project progress, site reports, and client communications.- Quality & Compliance- Ensure all waterproofing works comply with company standards, client specifications, and relevant building codes.- Implement quality control measures and conduct periodic checks to guarantee durability and performance of waterproofing systems.

We are looking for a motivated Tamil Telecaller to join our team in Maduravoyal, Chennai. This position is ideal for individuals who have recently completed their 12th grade and are eager to start their career in customer service. Key Responsibilities:- Make Outbound Calls: You will reach out to potential customers to share information about our products and services, aiming to generate interest and establish connections.- Handle Customer Queries: Respond to customer inquiries in Tamil, providing clear and helpful information. Your ability to understand and resolve issues will enhance customer satisfaction.- Maintain Records: Keep accurate records of calls made and customer interactions. This information is essential for tracking performance and improving service.- Achieve Targets: Work towards daily and monthly sales or service targets set by your team leader. Your enthusiasm and dedication will contribute to the team

We are looking for a confident and motivated Telecaller to join our team.Making calls to prospective customers from a provided database.

Selling car services to customer, upselling, convincing and calling to customers. should know basic computer skills. driving car will be preferable. 10 to 8 is the store timing. one day weekoff on weekdays only

Hiring Customer Support Executive (Sales Process)Location: Ghansoli, Navi MumbaiSalary: 17,000 - 20,000 + IncentivesWork from OfficeRoles:- Make outbound calls to customers- Explain services and offers- Generate leads and support salesRequirements:- Fluent in Odia / Bengali / Assamese / Hindi / Marathi (any one)- 12th pass or above- Fresher & experienced both can apply- Basic computer knowledge- Good communication skillsImmediate joiners preferred.

We Have openings for sales Executive(Banking)Location - Prungudi,chennaiShift Time - 9.30 - 6.30Salary - 15000-17000+ IncentiveLanguage - Tamil,Telugu & MalayalamExp - Freshers or ExperiencedJoining - ImmediateDM- 9790331332

Dear candidate,Greeting from Rightfit Resources,we are urgently hiring for As a Tele Sales Officer, you will be responsible for making outbound calls to potential customers to promote and sell products or services. You will need to have excellent communication skills to engage customers and meet sales targets.Key responsibilities include making cold calls to customers, explaining product features and benefits, answering customer questions, and closing sales agreements.To excel in this role, you must have a high school diploma or equivalent qualification, preferably with 0-2 years of experience in sales or telemarketing. Strong verbal communication skills, persistence, and a positive attitude are essential for success in this position. Additionally, you should be comfortable working independently and be self-motivated to achieve sales targets while working from home.directly call us 9160645323

Dear candidate,Greeting from Rightfit Resources,we are urgently hiring for As a Tele Sales Officer, you will be responsible for making outbound calls to potential customers to promote and sell products or services. You will need to have excellent communication skills to engage customers and meet sales targets.Key responsibilities include making cold calls to customers, explaining product features and benefits, answering customer questions, and closing sales agreements.To excel in this role, you must have a high school diploma or equivalent qualification, preferably with 0-2 years of experience in sales or telemarketing. Strong verbal communication skills, persistence, and a positive attitude are essential for success in this position. Additionally, you should be comfortable working independently and be self-motivated to achieve sales targets while working from home.directly call us 9160645323

Dear candidate,Greeting from Rightfit Resources,we are urgently hiring for As a Tele Sales Officer, you will be responsible for making outbound calls to potential customers to promote and sell products or services. You will need to have excellent communication skills to engage customers and meet sales targets.Key responsibilities include making cold calls to customers, explaining product features and benefits, answering customer questions, and closing sales agreements.To excel in this role, you must have a high school diploma or equivalent qualification, preferably with 0-2 years of experience in sales or telemarketing. Strong verbal communication skills, persistence, and a positive attitude are essential for success in this position. Additionally, you should be comfortable working independently and be self-motivated to achieve sales targets while working from home.directly call us 9160645323

Key ResponsibilitiesIdentify and develop new business opportunities through field visits, networking, referrals, and market research.Meet prospective customers to understand their requirements and present suitable products or services.Generate leads and convert them into sales opportunities.Build and maintain strong relationships with existing and potential customers.Prepare and present quotations, proposals, and sales agreements.Negotiate pricing and close sales deals effectively.Achieve assigned sales targets and KPIs.Conduct regular follow-ups with customers to ensure satisfaction and repeat business.Maintain accurate records of customer interactions, sales activities, and pipeline updates in CRM systems.Coordinate with internal teams to ensure timely order processing and service delivery.Monitor market trends, customer feedback, and competitor activities.Participate in promotional campaigns, exhibitions, and sales events.

A Support Team Lead (often titled Customer Support Team Lead or Technical Support Team Lead) is a critical leadership role responsible for the daily operations, performance, and development of the customer or technical support team.Here is a comprehensive job description template:Support Team Lead Job DescriptionI. SummaryThe Support Team Lead will be responsible for overseeing and guiding a team of Support Specialists/Representatives to ensure the delivery of exceptional customer service and technical support. This role involves team management, monitoring performance metrics, handling escalated issues, and driving continuous process improvement to enhance the overall customer experience.II. Key ResponsibilitiesA. Team Leadership & ManagementSupervision: Manage the daily workflow and operations of the support team, including scheduling, shift planning, and task delegation to ensure adequate coverage and service level adherence.Coaching & Mentoring: Conduct regular one-on-one meetings, provide constructive feedback, and offer coaching to develop team members' technical skills, product knowledge, and customer service techniques.Training: Facilitate and conduct training sessions for new hires and existing staff on new products, support procedures, and best practices.Culture: Foster a positive, collaborative, and high-performance team environment, encouraging open communication and accountability.B. Service Delivery & EscalationEscalation Point: Act as the primary point of contact and final resolution for complex, difficult, or escalated customer and technical issues.Quality Assurance: Monitor support interactions (calls, emails, chats, tickets) and conduct quality audits to ensure the team is meeting defined quality standards and maintaining high customer satisfaction (CSAT) scores.Process Adherence: Ensure all team members consistently follow established support protocols, documentation standards, and Service Level Agreements (SLAs) for response and resolution times.Hands-on Support: Handle a portion of customer inquiries or act as an overflow agent during peak times.C. Performance & Process ImprovementReporting & Analysis: Track, analyze, and report on key performance indicators (KPIs) such as customer satisfaction (CSAT), first-call resolution (FCR), average handle time (AHT), and ticket volume trends.Strategy: Identify recurring issues, trends, and bottlenecks in the support process and develop and implement corrective action plans or new procedures to improve efficiency and service quality.Documentation: Oversee the creation and maintenance of a comprehensive knowledge base, internal documentation, and customer-facing self-service content.Cross-Functional Liaison: Collaborate effectively with other departments (e.g., Product Development, Engineering, Sales) to advocate for customer needs, relay product feedback, and ensure smooth resolution of cross-departmental issues

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.