Array ( [0] => support-engineer [1] => karnataka ) 100+ Support Engineer Jobs in Karnataka,Engineering Coordination Job Vacancies in Karnataka
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Support Engineer Job Vacancies in Karnataka

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Looking For IT Technical Support Engineer

Infinity Hr Solutions

  • 3 yrs
  • 10.0 Lac/Yr
  • Bangalore
CRM Email Support Documentation Technical Services
Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours
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Application Support Engineer-Germany Speaking Must

Rekruiters Resource Management LLP

  • 3 - 5 yrs
  • 8.0 Lac/Yr
  • Bangalore
Geram Fluency Product Data Management Service Now
As an Application Support Engineer, you will play a vital role in ensuring our applications run smoothly and efficiently. You will be based in our Bangalore office and be responsible for providing top-notch support to end-users.**Key Responsibilities:**- **Application Monitoring:** Regularly check the performance of applications to ensure they are operating correctly and address any issues promptly.- **Incident Management:** Troubleshoot and resolve user-reported problems related to software applications, ensuring minimal disruption to business operations.- **User Support:** Provide technical support to users by answering queries and guiding them in using the applications effectively.- **Documentation:** Maintain detailed records of issues, resolutions, and processes to help improve the support system and educate users.- **Collaboration with Development Teams:** Work closely with software developers to communicate issues and suggest enhancements for better application performance.**Required Skills and Expectations:**- A Bachelor of Engineering (B.E.) degree is mandatory, emphasizing your technical background necessary for the role.- You should have 3 to 5 years of experience in application support or a similar role, showcasing your ability to handle technical challenges.- Strong problem-solving skills are essential, enabling you to diagnose and resolve issues quickly.- Excellent communication skills are crucial, as you will interact with users to provide assistance and gather feedback.- Proficiency in relevant programming languages and tools is expected, helping you to understand and support applications effectively.
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Urgent Requirement For Network Support Engineer

Pathcom Technologies Pvt Ltd

  • 1 - 2 yrs
  • 2.8 Lac/Yr
  • Bangalore
Network Troubleshooting Hardware Installation Hardware Troubleshooting Windows Troubleshooting CCTV Installation CCTV Maintenance Networking Router Configuration Crimping
As a Network Support Engineer in Bangalore, you will play a crucial role in ensuring smooth network operations. You will work full-time in the office and provide technical support to resolve network issues effectively.**Key Responsibilities:**- **Network Monitoring:** Regularly check network performance and functionality to ensure that all systems are running optimally. Quick identification of faults or disruptions is key.- **Troubleshooting:** Investigate and resolve network-related problems, such as connection issues and hardware failures, ensuring minimal downtime and disruption for users.- **Installation and Configuration:** Assist in setting up new network equipment, such as routers and switches, and configure them according to the company's standards.- **Documentation:** Maintain accurate records of network configurations, changes, and incidents to help in future troubleshooting and planning.- **User Support:** Provide technical assistance to users regarding network access issues and educate them about best practices for using the network effectively.**Required Skills and Expectations:**Candidates should possess a degree in B.C.A, B.Sc, or B.E. A background in network technologies, such as TCP/IP, DNS, and DHCP, is essential. You should have 1-2 years of experience in a similar role, demonstrating your ability to troubleshoot and resolve issues efficiently. Strong communication skills are necessary to interact with users and team members effectively. Additionally, candidates should be detail-oriented and able to work well under pressure to meet deadlines. Familiarity with network monitoring tools and equipment is a plus.
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Desktop Support Engineer Jobs For B.A Freshers

Vibry Business Solution

  • Fresher
  • 3.5 Lac/Yr
  • Bangalore
Networking IT Helpdesk Server Support Desktop Support OS Installation IP Addressing
As a Desktop Support Engineer in Bangalore, you will be responsible for providing technical assistance and support to end-users. This role is crucial for ensuring that all desktop systems and applications function smoothly.**Key Responsibilities:**- **Troubleshooting Technical Issues**: Work directly with users to resolve problems related to hardware, software, and network connectivity, ensuring minimal disruption to their work.- **Setting Up Desktops and Laptops**: Prepare and configure new devices for employees by installing necessary software, setting up printers, and ensuring that all workers have the tools needed to perform their jobs effectively.- **Providing User Training**: Assist staff in understanding how to use software applications and tools properly, helping them to become more proficient.- **Maintaining Inventory**: Keep track of all computer equipment and software licenses, ensuring that everything is documented and that resources are utilized efficiently.- **Escalating Complex Issues**: Identify problems that cannot be resolved at your level and accurately report them to higher-level IT support for further investigation and resolution.**Required Skills and Expectations:**Candidates should have a bachelor's degree in any relevant field such as B.A, B.Com, or B.E, among others. Strong communication skills are essential for effectively interacting with users and understanding their needs. A basic understanding of computer hardware and software is necessary, along with a willingness to learn new technologies. Candidates should demonstrate problem-solving abilities and a patient attitude when working with users experiencing difficulties. Fresh graduates are encouraged to apply.
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Walk-In Interview Urgent Requirement For Information Technology Executive

Bhanzu

  • 3 - 7 yrs
  • HSR Layout Bangalore
Firewall Management Mac OS Networking Active Directory Microsoft Office 365 Windows L2 Support Engineer
As an Information Technology Executive, you will play a vital role in supporting our organization's IT needs. You will be responsible for ensuring the smooth operation of our computer systems and assisting team members with technical issues.**Key Responsibilities:**- **Technical Support:** Provide assistance to employees with hardware and software problems, ensuring timely resolution and minimal disruption to work.- **System Maintenance:** Regularly check and update the organizations IT systems to ensure they are functioning well and securely.- **Network Management:** Monitor and maintain the company's network infrastructure to ensure reliable internet and connectivity for all users.- **Documentation:** Keep detailed records of IT issues and resolutions, creating a knowledge base for future reference.- **User Training:** Conduct training sessions for staff to improve their understanding of IT systems and best practices for usage.- **Vendor Coordination:** Liaise with external vendors for hardware and software purchases, repairs, or support, ensuring the best service and prices.**Required Skills and Expectations:**- A minimum of 3 years of experience in an IT role demonstrating strong technical knowledge and problem-solving skills.- Proficiency in various operating systems and software applications, with a keen ability to learn new technologies quickly.- Strong communication skills are essential for effectively assisting users and working with team members.- Must demonstrate the ability to work independently as well as part of a team in a fast-paced environment.- A proactive attitude towards technology challenges and a commitment to improving IT practices within the organization.
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Video Conferencing Support Engineer - Bangalore

Sysnet Technologies

  • 2 yrs
  • 5.0 Lac/Yr
  • Bangalore
Video Conferencing Zoom Microsoft Teams Webex AV Equipment
Key Responsibilities Configure, operate, and maintain video conferencing systems and related hardware/software. Schedule and manage virtual meetings, webinars, and hybrid events. Provide real-time technical support during video conferences. Ensure optimal audio-visual quality and connectivity. Collaborate with IT teams to integrate video conferencing tools with existing platforms. Train employees on best practices for using video conferencing tools. Monitor system performance and implement upgrades or patches as needed.________________________________________Required Skills Strong knowledge of video conferencing platforms (Zoom, Microsoft Teams, Webex, etc.). Familiarity with AV equipment and network connectivity. Excellent troubleshooting and problem-solving skills. Strong communication and customer service abilities. Ability to manage multiple events and priorities simultaneously.________________________________________Qualifications Bachelors degree in IT, Communications, or related field. 2+ years of experience in video conferencing
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Customer Support Engineer (Female Only)

Meesho

Communication Typing Customer Support
We are looking for 10 Customer Support Engineer Posts in Delhi, Jawaharnagar(GujaratRefinery) Rajkot, Mysore Banglore Highway, Pune, Ahmedabad, Gurgaon, Punjabi Bagh, Delhi, Punjab Mata Nagar, Ludhiana, work from home with deep knowledge in Communication, Typing, Customer Support and Required Educational Qualification is : 12th Pass, 10th Pass call at 7984748267 or whatsapp me your resume only females
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Technical Support Executive (l1 / l2)

Arck IT Services Pvt Ltd

Technical Support Associate Technical Support Executive IT Support Executive IT Support IT Technical Support Engineer Troubleshooting Skills L1 Technical Support Engineer L2 Technical Support Engineer Networking Customer Support Good Communication Skills Ticketing Executive Hardware Troubleshooting
Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.
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Jobs by Related Category

Hiring Fresher - Desktop Support Engineer - Hyderabad/Bangalore/Mumbai

Bankai Informatics pvt ltd

Desktop Support Outlook Troubleshooting
Role OverviewWe are looking for a motivated Desktop Support Engineer (L1) to provide first-line technical support to end users. The role involves handling day-to-day IT incidents, service requests, and troubleshooting issues related to desktops, laptops, printers, operating systems, and basic networking.Key ResponsibilitiesProvide L1 technical support to end users via phone, email, or in person.Troubleshoot and resolve issues related to:Desktops, laptops, and peripherals (printers, scanners, etc.).Operating systems (Windows, macOS, Linux as applicable).Microsoft Office / O365 applications.Basic networking (LAN, Wi-Fi, VPN).Handle user account creation, password resets, and access requests via Active Directory / M365.Escalate unresolved incidents to L2/L3 teams as per defined SLAs.Document incidents, solutions, and service requests in the ITSM tool (ServiceNow, Remedy, etc.).Support installation, configuration, and upgrades of hardware/software.Ensure compliance with IT security policies and asset management procedures.Required Skills & Qualifications12 years of experience in IT / Desktop Support (or relevant internship for freshers).Strong knowledge of Windows OS, MS Office, O365, and basic hardware troubleshooting.Understanding of basic networking concepts (IP, DNS, DHCP, Wi-Fi).Experience with Active Directory user management.Familiarity with ITSM tools (ServiceNow, JIRA, Remedy, etc.) is a plus.Good communication and customer service skills.
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Hiring Fresher - Information Technology Engineer - Hyderabad/Guwahati/Ahmedabad

Job Bloom Consultant

Software Engineer Information Technology Engineer Java Html Autocad Data Analyst Web Tools System Support Engineer Banking Back Office Back End Processing Admin Freshers Airport Operation Airport Executive Airport Representative Airline Ground Staff
The Information Technology Engineer is responsible for designing, developing and implementing software applications and systems to support the organization's operations. They will also provide technical support and assistance to end-users.Key responsibilities include:- Developing and maintaining software applications using various programming languages such as Java, Html, and Autocad- Conducting data analysis to identify trends and patterns- Providing system support and troubleshooting technical issues- Working closely with the team to implement and maintain web tools
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Hiring For Application Support Engineer

Fastrack Facility Services

  • 1 - 3 yrs
  • 3.3 Lac/Yr
  • Bangalore
Technical Support Application Support App Support IT Support Mobile Application Developer Technical Skills Software Support Tool Maintenance
Job Openings for 3 Application Support Engineer Jobs with minimum 1 Year Experience in Bangalore, having Educational qualification of Bachelor Degree Or Any Master Degree with Good knowledge in Technical Support, Application Support, App Support, IT Support, Mobile Application Developer, Technical Skills, Software Support, Tool Maintenance etc.
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Hiring Fresher - Desktop Support Engineer - Bangalore

CARE INFOTECH

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Bangalore
Networking Desktop Support Hardware Installation Computer Hardware Hardware Networking OS Installation Desktop Administration IT Helpdesk
Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.Responsibilities and DutiesResponds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered support
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Technical Support Engineer

Quess Corp

  • 1 yrs
  • Bangalore-Mysore Road Mandya
IT Technical Support Engineer Customer Care Engineer BPO Voice Troubleshooting Skills IT Service Desk
Dear Canditae,Job Title: Technical Support SpecialistLocation: Bangalore ( Electronic City or Whitefield )Responsibilities:1. Working from a standard protocol and utilizing documented processes to respond to clients' issues. Some judgment may be used to supplement the outlined process.2. Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.3. Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).4. Begin to proactively assist clients to avoid or reduce problem occurrence.5. Work is often reviewed by the Supervisor or Team Lead.Knowledge and Skills:1. Articulate in excellent written and verbal communication skills.2. Experience in client-facing roles either remote or face-to-face.3. Computer proficiency with applicable software applications.4. Demonstrated problem-solving skills.5. Accuracy in data entry.6. Excellent fluency in language to be supported.7. Experience in a phone-based remote role, e- support, e-chat, or similar.8. Familiarity with computer technology.9. Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.Eligibility Criteria:1. Excellent communication skills2. Excellent Knowledge or working experience on desktop and PC / Laptop troubleshooting / Software Troubleshooting / Networking related issuesJob Profile:1. Troubleshooting Hardware/Networking/OS-related queries of our global Clients over calls or through Software.2. Handle Global clients and initiate the right response to them, positively and professionally.3. Deal with a wide range of products using a powerful information database.4. Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.6. Good Communication skills are Mandatory.International voice process.Drop your updated resume Pooja.ms@qmail.quesscorp.com
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Hiring For Higher Secondary Freshers - L2 Technical Support Engineer

Talentoria Global Solutions

  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Bangalore
Technical Process Technical Helpdesk
We are looking for 6 L2 Technical Support Engineer Posts in Bangalore, with deep knowledge in Technical Process, Technical Helpdesk and Required Educational Qualification is : Higher Secondary
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Fresher hiring for IT Support Engineer

Smart Services

Domestic Voice Process Technical Process CCE Technical Services
Job descriptionRoles and ResponsibilitiesHelping the customers solve their queries over calls.Providing proper solutions and ensuring utmost customer satisfaction.Provide technical support to the customers.Identifying and fixing issues with software, hardware, networks, or systemsAddressing customer concerns, complaints, and inquiries in a professional and compassionate mannerPreferred candidate profile: immediate joinersSalient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off.CTC: 24KEducation & Experience Qualifications for Multiple RequirementsDiploma/GraduateFreshers can also apply.Good Communication & Interpersonal Skills.English + Hindi is mandatoryMode of work: Work from office
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Technical Support Engineer (1-3 Years)

Gobuzz Marketing

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Bangalore
Rest API cURL SSL Networking Fundamentals Customer Relationship Communication Webhooks & Callback URL Management Documentation Remote Support API Integration
Experience: 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaSJob Type: Full-timeCompany OverviewWe are a leading CPaaS provider in India delivering omnichannel communication solutions - SMS, Email, WhatsApp, RCS, and Voice. Empowered by cutting-edge APIs and a client-first approach, we enable businesses to engage customers seamlessly at scale.Job DescriptionAs a Technical Support Engineer, you will champion the seamless integration and operation of our omnichannel CPaaS solutions-SMS, Email, WhatsApp, RCS, and Voice-ensuring clients harness our APIs to engage their audiences effectively. With strong communication skills and a collaborative spirit, youll partner with Product, and Engineering teams to drive continuous improvement and ensure our clients experience unparalleled reliability and performance.Position: Technical Support EngineerLocation: Bangalore, India (in-office)Education: BCA or BE in Computer Science, Information Technology, or related fieldExperience: 1-3 years in technical/application support, ideally within telecom, CPaaS, or SaaS domainsKey Responsibilities:1. Act as a point of contact (POC) for client support across all CPaaS solutions.2. Troubleshoot and resolve API integration issues using Postman, cURL, and related tools; handle webhooks and error analysis.3. Forward bug reports and feature requests to the development team; follow up on status and communicate updates to clients.4. Perform client onboarding and platform registrations (SMS, DLT, WhatsApp Business, Meta, Google Business Messaging), liaising with external platform support as needed.5. Monitor service performance and KPIs; proactively identify anomalies and escalate incidents.6. Configure and maintain DNS settings, subdomains, and SSL certificates; bonus for Lets Encrypt Certbot expertise.7. Create, update, and maintain comprehensive technical documentation and Postman API collections.8. Collaborate with cross-functional teams - Product, and Engineering to streamline support processes and implement improvements.Required Qualifications1. Bachelors degree (BCA or BE) in Computer Science, IT, or related discipline.2. 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaS.3. Proficiency in RESTful APIs, JSON, and tools like Postman and cURL.4. Solid understanding of networking concepts (DNS, IP address, HTTP, TCP/UDP, firewalls).5. Excellent verbal and written communication skills; client-facing experience.6. Familiarity with web development languages and frameworks (e.g., JavaScript, Node.js, React) is a plus.Desirable Skills1. Prior exposure to DLT registration and telecom compliance processes.2. Knowledge of webhooks, callback URL configurations, and security best practices.3. Hands-on experience with DNS configuration and SSL certificate management (Lets Encrypt Certbot).Ready to drive exceptional customer experiences in the CPaaS space? Apply now by sending your resume and a cover letter outlining your relevant experience and skills to hiring@gobuzzmarketing.com, and join us in redefining business communications!Job Types: Full-time, PermanentPay: 20,000.00 - 30,000.00 per monthBenefits:Paid sick timePaid time offSchedule:Day shiftSupplemental Pay:Performance bonusAbility to commute/relocate:Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)Experience:total work: 1-3 years (Required)Work Location: In person
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Face-to-Face Interview For Process Specialist Jobs (Freshers)

Hyres

Voice Process International Non Voice Business Process Outsourcing BPO Operations Desktop Support IT Technical Support Engineer Troubleshooting Skills OS Installation Hardware Firewall Firewall Management Software Installation
ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397
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L2 Support Engineer

Assess To Hire

  • 2 - 3 yrs
  • 4.8 Lac/Yr
  • Basavanagudi Bangalore
Java Spring-boot React (TypeScript) Frontend SQL Queries On PostgreSQL Python Shell Scripting
Provide Level 2 support for student and faculty-facing applications. Address and resolve incidents related to application functionality and user access. Understand the overall workflow of LMS and admission modules. Troubleshoot issues in a React (TypeScript) frontend and Java Spring Boot backend environment. Run and analyze SQL queries on PostgreSQL to investigate data issues. Monitor and support AWS-based infrastructure (basic level). Execute routine Python and Shell scripts for automation and fixes. Deploy applications in test/QA/production environments. Prepare knowledge base documentation and user guides. Coordinate with L3 and Dev teams for issue escalation and resolution. Experience with application deployment and environment configuration
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Desktop Support Engineer

Scan Computer Aid

  • 2 - 3 yrs
  • 2.8 Lac/Yr
  • Bangalore
Networking LAN-local Area Network Computer Hardware Desktop Support Hardware Installation OS Installation
computer Repair & maintenance
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QA Support Engineer

AGP HR

  • 1 - 2 yrs
  • 0.9 Lac/Yr
  • Bangalore
Software Manual Tester Mobile Application Tester
Have Passion and dedication for QA and support work (This is not a development role) Be able to quickly learn our product and understand end to end features and functionalities of the product. Perform functional, security, performance, and manual software testing on web and mobile applications. Be able to help our clients to install, set and configure the product for our new clients. Be able to help configure settings to our new and existing clients Be able to talk to our clients, understand their requirements/issues and be able to resolve the same for them. Be able to work with our development Engineers and effectively communicate the client issues/problems to the engineers and seek their help to resolve the same. Be able to effectively take back the solution to the clients and help them in resolving the issue by clearly explaining the solution. Perform necessary escalations to Senior management in cases where client is not satisfied with the solutions and work with Engineers and Senior management team to resolve the client issues. Interact with the clients and be the first line of communication for any problem that is discovered. Be able to Manage, classify, and respond to Client tickets with quick turnaround. Be able to directly communicate with the client to find out the nature of the issued problem. Establish the root causes of application errors, and escalating serious concerns. Maintain good client relations. Be able to give training to the end user. Interact with software development engineers to effectively troubleshoot problems discovered during the testing process. This document is strictly confidential Qualifications: Degree in the field of IT (BCA / B.Sc. IT/ BTech / MCA/ MTech) 1+ years of experience in QA and support Knowledge of the Software Development Process
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Technical Support Engineer

Quess Corp

  • 0 - 6 yrs
  • Bangalore
Networking Linux Desktop Support Service Desk Technical Analysis Software Support BPO Executive Technical Support Engineer Troubleshooting Skills Ticketing OS Installation Active Directory Support
Dear Candidate,Greeting from Quess Corp!Job Title- Technical Support EngineerLocation: Bangalore ( Electronic City or Whitefield )Responsibilities:1. Working from a standard protocol and utilizing documented processes to respond to clients' issues. Some judgment may be used to supplement the outlined process.2. Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.3. Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).4. Begin to proactively assist clients to avoid or reduce problem occurrence.5. Work is often reviewed by the Supervisor or Team Lead.Knowledge and Skills:1. Articulate in excellent written and verbal communication skills.2. Experience in client-facing roles either remote or face-to-face.3. Computer proficiency with applicable software applications.4. Demonstrated problem-solving skills.5. Accuracy in data entry.6. Excellent fluency in language to be supported.7. Experience in a phone-based remote role, e- support, e-chat, or similar.8. Familiarity with computer technology.9. Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.Eligibility Criteria:1. Excellent communication skills2. Excellent Knowledge or working experience on desktop and PC / Laptop troubleshooting / Software Troubleshooting / Networking related issuesJob Profile:1. Troubleshooting Hardware/Networking/OS-related queries of our global Clients over calls or through Software.2. Handle Global clients and initiate the right response to them, positively and professionally.3. Deal with a wide range of products using a powerful
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Apply to 108 Support Engineer Job Vacancies in Karnataka

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