Software Support Executive Female 12th Pass Jobs in Ahmedabad

- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its benefits.- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.Required Skills and Expectations:- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

Dear candidates ,We are looking for enthusiastic candidates to join our office Designation: Software Support Executive Experience : 0 To 1 YearCTC: No Bar for right candidates. Responsibilities:Provide technical support to clients via phone, email, or chat to resolve software issues Communicate with clients to understand their technical problems and provide solutions.Stay up-to-date with new software releases and updatesCommunicate effectively with TL, team members, and ClientsRequirements and skills : Troubleshooting abilitiesconfident, learner and self motivated .Understand Business ProcessThanks & Regards

We are looking for candidates who can join our CRM Implementation & Support team who has experience of 1 - 3 years in the same.The Profile would be :-- Ensuring absolute success of each DaeBuild CRM Implementation.- Ensuring absolute satisfaction and happiness of each customer by offering the best functional and technical support.- QA Testing on the Implementation.- Online and Onsite Software Training.- Hand holding the clients.- Online and Onsite Technical support which includes resolving client queries, troubleshooting errors, and ensuring absolute customer satisfaction.- Upgradations of the software versions.- Work closely with development team during Software Development Cycle.- Responsible for Manual Testing using latest Techniques and Methodologies and ensure that all products are of very high quality.- Responsible for logging defects and tracking them to closure. Ensuring absolute success of each DaeBuild CRM Implementation.

-Technical Support Engineer will research, diagnose, troubleshoot, able to solve SQL queries and resolve customer issues in an accurate and timely manner.-You will be responsible for working with different systems, software, and hardware and following standard procedures to escalate unresolved issues to appropriate internal departments.

Solve the queries of the customer via Mail, Chat & Web Call.Required office and client visit as per requirement.Provide software technical Support and training on calls and remote/online,Assist users in all aspect of ERP system useTesting of new software and providing feedback for improvement,Build and promote strong and long-lasting relationship with clientsTo work with the software technical team(if required) to resolve the customer problemUp-to-date technical knowledgeHelp to create user manual and functional document preparationManaging help desk system with minimum response time on all tickets with resolutions.On-site Demo and trainingReady to travel Pan india

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers end customer. you will diagnose and troubleshoot software problems and help our customers on resolution of their problem.Technical Support Engineer responsibilities include resolving technical application issues, debugging the application flow, explain the proper flow to our end client & configuring the system. You will contact clients via phone and/or provide clear, written instructions and technical manuals on the problem raised by end customer.To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.ResponsibilitiesResearch and identify solutions to software issuesDiagnose and troubleshoot technical issuesAsk customers targeted questions to quickly understand the root of the problemTrack issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teamsProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients