Software Support Executive

Prasad Multi Service Pvt.Ltd.

Solve the queries of the customer via Mail, Chat & Web Call.

Required office and client visit as per requirement.

Provide software technical Support and training on calls and remote/online,

Assist users in all aspect of ERP system use

Testing of new software and providing feedback for improvement,

Build and promote strong and long-lasting relationship with clients

To work with the software technical team(if required) to resolve the customer problem

Up-to-date technical knowledge

Help to create user manual and functional document preparation

Managing help desk system with minimum response time on all tickets with resolutions.

On-site Demo and training

Ready to travel Pan india

Experience : 0 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Software Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India