We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers end customer. you will diagnose and troubleshoot software problems and help our customers on resolution of their problem.
Technical Support Engineer responsibilities include resolving technical application issues, debugging the application flow, explain the proper flow to our end client & configuring the system. You will contact clients via phone and/or provide clear, written instructions and technical manuals on the problem raised by end customer.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Research and identify solutions to software issues
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Experience : 2 - 4 Years
No. of Openings : 10
Education : B.Tech/B.E, M.C.A
Role : Software Support Executive
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : Female
Job Country : India
Synoverge is a global Digital Transformation & Platform Engineering services company working as strategic partner with organizations globally, across industry verticals. We facilitate business transformation through technology adoption. Our innovative S3+ service delivery framework provides tomorrows solutions to our clients with faster turn around and higher predictability. At Synoverge, we believe in co-creating and energizing ideas through mutual synergies.Read More...
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