Service Operations Job Vacancies in Indore

Join our team as Airport Ground Staff in Indore, India. This full-time position is ideal for individuals looking to start their career in the aviation industry, with no prior experience required. Ideal candidates are enthusiastic and ready to provide excellent service in a dynamic environment.nnKey responsibilities include:nn1. Passenger Assistance: You will help passengers with check-in processes, baggage handling, and boarding, ensuring a smooth and pleasant travel experience.n n2. Safety and Security: It is your responsibility to follow all safety protocols and assist in maintaining a secure airport environment for both passengers and staff.n n3. Communication: You will provide clear information about flights, boarding times, and any potential delays, enhancing passenger awareness and satisfaction.n n4. Team Collaboration: Working closely with various airport departments, you will ensure that operations run efficiently and that every customer's needs are met promptly.nnTo succeed in this role, candidates must possess strong communication skills to effectively interact with passengers and team members. A friendly demeanor and problem-solving abilities are essential to handle various situations that may arise during airport operations. Attention to detail is crucial for ensuring all processes are executed accurately. Flexibility in working hours is also important, as airport operations run 24/7. A minimum education of 12th grade is required, making this an excellent opportunity for recent graduates seeking to enter the field.

We are looking for a Chat Process Executive to join our team in Indore. This role is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. nnThe Chat Process Executive is responsible for assisting customers through online chat, providing them with the information they need in a timely manner. nnKey Responsibilities:nn- Customer Support: Engage with customers via chat, addressing inquiries, resolving issues, and ensuring a positive experience.n- Communication: Use clear and effective communication skills to explain products and services, and to assist customers with their questions.n- Feedback Management: Collect customer feedback during interactions and report any recurring issues to improve service quality.n- Quality Assurance: Maintain high standards of service by adhering to company guidelines, including the use of appropriate language and tone during chats.nnRequired Skills and Expectations:nnCandidates should have strong written communication skills and the ability to type quickly while maintaining accuracy. A positive attitude and the eagerness to learn are crucial, as well as the ability to work collaboratively within a team. Reliability and punctuality are key expectations, as this is a full-time office-based role in Ujjain Road, Indore. Being proactive in seeking solutions and enhancing customer satisfaction is essential for success in this position.

Join a dynamic team as an Airport Passenger Service Associate in Indore, India. This role is perfect for candidates with 0 to 5 years of experience and requires a minimum educational qualification of 12th grade. You will play a crucial role in enhancing the travel experience for passengers.nnKey Responsibilities:nn- Customer Assistance: Help passengers with check-in procedures, baggage handling, and boarding processes to ensure a smooth travel experience.n- Information Provision: Provide accurate information regarding flight schedules, terminal facilities, and airline services to passengers and their families.n- Problem Resolution: Address any passenger concerns or issues promptly and professionally, maintaining a calm demeanor in busy situations.n- Documentation Handling: Ensure that all necessary paperwork, including boarding passes and baggage tags, is processed accurately and efficiently.nnRequired Skills and Expectations:nnIdeal candidates should possess strong communication skills and have a friendly, approachable demeanor. Basic problem-solving abilities are essential to effectively address passenger inquiries and challenges. Being detail-oriented is crucial for managing documentation accurately. Teamwork is important, as you will be collaborating with other airport staff. A willingness to learn and adapt in a fast-paced environment is expected, making this an excellent opportunity for individuals looking to start their career in the aviation industry.

As an Airport Terminal Services Agent, you will play a crucial role in ensuring a smooth and enjoyable travel experience for passengers at the airport. This full-time position is ideal for individuals who are detail-oriented and can communicate effectively with travelers.nnKey Responsibilities:nn- Customer Assistance: You will greet passengers and assist them with their check-in, baggage handling, and any queries they may have, ensuring they feel welcome and informed.n n- Flight Information: Providing accurate flight information is essential. You will help passengers with updates on flight statuses, gate changes, and boarding procedures.nn- Problem Resolution: If passengers encounter any issues, you will address their concerns promptly and effectively, helping to resolve complaints to ensure passenger satisfaction.nn- Collaboration: You will work closely with other airport staff, including security, ground crew, and airline representatives, to facilitate smooth operations and enhance passenger experience.nnRequired Skills and Expectations:nnTo be successful in this role, you should possess strong communication skills, both verbal and written. A friendly demeanor and the ability to work in a fast-paced environment are crucial. Attention to detail is important, as you will handle various passenger needs and documentation. Although prior experience is not necessary, a willingness to learn and adapt is vital, making this position suitable for recent school graduates. You should be comfortable working in an office setting at the airport.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

Ground Staff are responsible for assisting passengers and ensuring smooth airport operations on the ground. They handle passenger services, baggage handling, check-in procedures, boarding, and coordination with airline and airport authorities to maintain safety and efficiency.Key ResponsibilitiesAssist passengers during check-in, boarding, and arrival procedures.Verify passenger tickets, passports, and travel documents.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Handle passenger queries, complaints, and special assistance requests.Coordinate with airline crew, security, and airport authorities.Ensure proper loading and unloading of passenger baggage.Assist passengers with wheelchairs, elderly passengers, and unaccompanied minors.Maintain safety and security regulations at the airport.Ensure smooth boarding and deboarding of passengers.Skills RequiredExcellent communication and customer service skillsAbility to work in team environmentsProblem-solving and quick decision-making abilityProfessional appearance and attitudeBasic computer knowledgeAbility to work in rotational shifts including nights and weekendsQualificationMinimum 10+2 (Higher Secondary) or Graduate in any disciplineDiploma or certification in Aviation, Hospitality, or Travel Management (preferred)ExperienceFreshers can applyPrior experience in customer service, hospitality, or aviation is an advantageSalary (India Approx.)18,000 35,000 per month for freshersHigher with experience and airline company

Job Description:We are looking for a skilled Operation Theatre Technician to assist in the smooth functioning of the operation theatre. The primary responsibility of the Operation Theatre Technician is to assist the surgical team in preparing the operation theatre, surgical instruments, and equipment before surgery. They also need to assist the surgeon during the surgery and ensure all instruments are properly sterilized and stored after the surgery.Responsibilities:- Prepare the operation theatre, surgical instruments, and equipment before surgery

Coordinate day-to-day operations and maintenance activities across various projectsites. Schedule and assign service engineers/technicians for preventive and breakdownmaintenance. Preparation of PO for Calibration Gases and coordinate from Order placement tilldelivery. Raising the PO for spares to factory in the in-house system and coordinate fromOrder placement till delivery. Raising the PO for service parts (Not to factory) and coordinate from Orderplacement till delivery. Submission of Invoices in Online Portal. Maintain records of service reports, breakdown logs, and preventive maintenanceschedules. Ensure timely closure of service calls and maintain customer satisfaction. Track spare parts and inventory required for maintenance jobs. Prepare and share daily/weekly/monthly reports related to site activities andequipment performance. Coordinate with the procurement and logistics team for timely material dispatches. Communicate with clients to acknowledge complaints, schedule visits, and shareupdates. Assist in preparing maintenance plans, AMC reports, and performancesummaries. Support compliance with company policies, safety guidelines, and service qualitystandards.

Join our team as an Airport Ground Staff member in Indore, India, where you will play a vital role in ensuring smooth airport operations and providing excellent customer service. This full-time position is ideal for candidates with up to 2 years of experience, including fresh graduates.nnKey Responsibilities:nn- Passenger Assistance: Help passengers with check-in, boarding, and baggage inquiries, ensuring a pleasant travel experience.n n- Safety and Security: Maintain safety protocols and assist in security checks to ensure compliance with airport regulations.nn- Communication: Serve as a point of contact for passengers, providing information about flight statuses, gate changes, and airport facilities.nn- Team Collaboration: Work closely with other airport staff and airline personnel to facilitate efficient operations and quick problem resolution.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade education and possess clear communication skills. A friendly and approachable demeanor is essential for engaging with passengers positively. You should be a team player who can work effectively in a fast-paced environment while managing multiple tasks. Strong attention to detail and a commitment to safety are crucial in this role. Prior experience is not mandatory, but a willingness to learn and adapt is highly encouraged. Your role will directly impact the comfort and satisfaction of every traveler passing through the airport.

Join our dynamic team as a Customer Support Executive in Indore, India. This full-time, work-from-home position is ideal for individuals looking to begin or advance their careers in customer service.nnKey Responsibilities:n- Respond to Customer Inquiries: Provide timely and accurate responses to customer questions via phone, email, or chat, ensuring their needs are met.n- Resolve Issues: Effectively troubleshoot and resolve customer complaints, striving for first-contact resolution whenever possible.n- Maintain Records: Keep detailed records of customer interactions and transactions, ensuring all information is up-to-date in our systems.n- Collaborate with Team: Work closely with team members and supervisors to share insights and improve the customer experience.nnRequirements and Expectations:n- Education: A minimum of 12th grade completion is required. Candidates with up to 2 years of experience in a customer service role are encouraged to apply.n- Communication Skills: Excellent verbal and written communication skills are essential to interact with diverse customers effectively.n- Problem-Solving Ability: The candidate should demonstrate a logical approach to solving problems and be able to think on their feet.n- Adaptability: Ability to adjust to different customer personalities and situations, ensuring a personalized experience for each customer.n- Team Player: A willingness to collaborate and support your colleagues in achieving common goals is crucial. nnThis role offers an exciting opportunity for growth and development in a supportive environment.

Join our team as Ground Staff in Indore and be an essential part of our operational success. This full-time position is ideal for individuals at the beginning of their careers, offering opportunities to develop skills in a dynamic environment.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in procedures, provide information regarding flights, and ensure they have a pleasant travel experience.n n2. Baggage Handling: Safely manage and transport luggage to ensure timely delivery and prevent damage during the boarding and disembarking processes.nn3. Facility Maintenance: Help keep the waiting area and boarding gates tidy, ensuring all facilities are clean and functional for passenger use.nn4. Safety Compliance: Follow safety protocols at all times, ensuring the well-being of passengers and staff in airport operations.nnRequired Skills and Expectations:nnCandidates should be at least 12th grade pass with a willingness to learn on the job. A friendly demeanor and excellent communication skills are essential for interacting with passengers. Basic problem-solving abilities will aid in providing effective solutions to customer queries. Flexibility to work in shifts, including weekends and holidays, is expected. A commitment to maintaining the highest standards of safety and professionalism in the airport environment is crucial for this role. Those with previous experience in customer service will have an advantage, but it is not mandatory.