Oversee daily salon operations to ensure smooth workflow and high service standardsManage and lead a team of stylists, beauticians, and support staffRecruit, train, schedule, and evaluate staff performanceMaintain brand standards and service protocols as per Looks Salon and Toni & Guy guidelinesDeliver exceptional customer service and handle client concerns professionallyDrive sales through promotions, retail product recommendations, and service upsellingMonitor revenue, expenses, and achieve monthly targetsMaintain inventory, order products, and control stock usageEnsure hygiene, safety, and cleanliness standards are strictly followedCoordinate with vendors and brand representativesImplement marketing initiatives and loyalty programs to increase repeat clientsPrepare reports on sales, staff performance, and customer feedback