Relation Manager Fresher Jobs in Nashik

Position SummaryWe are seeking an empathetic, proactive, and energetic Guest Happiness Manager (GHM) to lead our guest experience and hospitality operations. In this role, you will be the heart of our propertys guest relations-responsible for turning routine stays into extraordinary, memorable experiences. From personalized pre-arrival coordination and warm welcomes to real-time service recovery and post-stay engagement, you will ensure every guest feels valued, delighted, and cared for. The ideal candidate thrives on human connection, possesses sharp problem-solving instincts, and maintains high standards of service excellence across all touchpoints.Key Responsibilities & DutiesGuest Journey & Experience Curation:Coordinate pre-arrival communications to map out guest preferences, special requests, celebrations (birthdays, anniversaries), and dietary requirements.Personally greet guests upon arrival, oversee smooth check-in procedures, and provide orientation for property amenities, local attractions, and curated experiences.Design and implement personalized touchpoints (welcome notes, curated local gifts, surprise amenities) that elevate the guest stay.Real-Time Service Delivery & Issue Resolution:Walk the floor regularly to engage with guests, actively gather live feedback, and anticipate unexpressed needs.Handle guest complaints, operational glitches, or service breakdowns with empathy, speed, and discretion, executing immediate and effective service recovery.Coordinate cross-functionally with Housekeeping, Front Desk, F&B, and Maintenance teams to ensure guest requests and maintenance issues are fulfilled promptly.Review Management & Feedback Analytics:Monitor online reviews (Google, TripAdvisor, Booking.com, OTA portals) and social media mentions, responding professionally and promptly to guest feedback.Track guest satisfaction scores (NPS/CSAT), identify service trends or operational gaps, and present weekly/monthly actionable feedback reports to property leadership.Implement loyalty initiatives and maintain repeat guest profiles to deliver consistent, customized service during return visits.Staff Training & Hospitality Culture:Conduct regular training sessions for front-of-house and support staff on service etiquette, empathetic communication, active listening, and service recovery protocols.Foster a Guest-First operational culture across all property departments.

Hiring for 3 Public Relation Officer Jobs in Pune, Maharashtra,Nashik, Maharashtra for Freshers,Required Educational Qualification is : Higher Secondary, Vocational Course, Diploma, Professional Degree, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com with Good knowledge in Marketing Communication,Corporate Communication etc.

liaise with clients to find out their exact event requirements produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets) research venues, suppliers and contractors, then negotiate prices and hire manage and coordinate suppliers and all event logistics (for example, venue, catering, travel) liaise with sales and marketing teams to publicize and promote the event manage all pre-event planning, organizing guest speakers and delegate packs coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget manage a team of staff, giving full briefings organize facilities for car parking, traffic control, security, first aid, hospitality and the media make sure that insurance, legal, health and safety obligations are followed oversee the dismantling and removal of the event and clear the venue efficiently produce post-event evaluation to inform future events Research opportunities for new clients and events.

Key ResponsibilitiesCustomer RelationsServe as the primary point of contact for customer inquiries via phone, email, and in person.Build and maintain positive relationships with customers and stakeholders.Address customer concerns, complaints, and service requests in a timely and professional manner.Follow up with clients to ensure satisfaction and maintain long-term relationships.Maintain customer records and update databases accurately.Coordinate with internal departments to resolve customer issues efficiently.

Key ResponsibilitiesWelcome and assist guests in a professional and courteous manner.Handle guest inquiries, requests, and complaints promptly and effectively.Provide information about products, services, facilities, and company policies.Maintain accurate guest records and update databases as required.Coordinate with internal departments to ensure seamless guest service.Manage guest appointments, reservations, and follow-up communications.Monitor guest feedback and suggest improvements to enhance customer experience.Ensure reception and guest areas are well-maintained and presentable.Support promotional events, customer engagement activities, and special occasions.Maintain confidentiality and professionalism in all guest interactions.

Key Responsibilities1. Event Planning & StrategyBrainstorm and implement event concepts, themes, and layouts based on client or corporate objectives.Prepare detailed event blueprints, including floor plans, timelines, production schedules, and task allocations.Create, monitor, and manage strict event budgets to maximize profitability or cost-efficiency.2. Vendor & Logistics ManagementSource, negotiate with, and coordinate reliable vendors (catering, audiovisual/AV tech, decorators, security, and fabrication teams).Book and secure appropriate venues, ensuring all necessary permissions, local municipal licenses, and safety permits are obtained.Oversee complex on-site logistics, including transport, material handling, and setup timing.3. Marketing & Attendee ManagementCollaborate with marketing teams to promote the event via social media, email campaigns, and physical media.Manage registration processes, ticketing setups, and candidate/guest invitations (especially crucial for job fairs or large exhibitions).Handle public relations, guest hospitality, and speaker/VIP protocols.4. On-Site Coordination & Post-Event EvaluationSupervise the entire event setup, live operations, and smooth dismantling.Troubleshoot live operational issues calmly and efficiently under pressure.Conduct post-event evaluations, analyze feedback data, check vendor invoices against delivery, and present ROI (Return on Investment) reports to management.