Relation Manager Fresher Jobs in Hyderabad

Job SummaryAn Airline Customer Service Representative is responsible for delivering excellent customer service to passengers throughout their airport journey. The role involves assisting passengers with check-in, boarding, ticketing, baggage issues, and resolving travel-related concerns while ensuring compliance with airline and aviation regulations.Key ResponsibilitiesPassenger ServicesGreet passengers and assist with check-in, boarding pass issuance, and seat assignments.Verify travel documents such as passports, visas, and tickets.Provide accurate information regarding flight schedules, gate numbers, baggage policies, and airport services.Assist passengers with special needs, including elderly travelers, passengers with disabilities, unaccompanied minors, and families with children.Ticketing and ReservationsHandle ticket bookings, cancellations, reissues, upgrades, and refunds as per airline policies.Rebook passengers during flight delays, cancellations, or missed connections.Manage standby lists and seat availability.Boarding and Gate OperationsCoordinate boarding procedures and ensure on-time departures.Make boarding and flight announcements at the gate.Ensure passengers comply with boarding and security requirements.Liaise with cabin crew and ground operations to ensure smooth boarding and deplaning.Baggage ServicesAssist passengers with lost, delayed, or damaged baggage claims.Coordinate with baggage handling teams to trace and resolve baggage issues.Explain baggage allowance policies and excess baggage charges.Customer Issue ResolutionHandle customer complaints professionally and provide appropriate solutions.De-escalate difficult situations and maintain a calm, courteous demeanor.Ensure high levels of customer satisfaction while adhering to airline policies.Safety and ComplianceFollow airport security procedures and aviation regulations.Ensure compliance with safety, immigration, and customs requirements.Report any irregularities, safety concerns, or security issues promptly.Administrative DutiesMaintain accurate passenger records and reports.Use airline reservation and check-in systems efficiently.Coordinate with airport authorities, security staff, and other airline departments.Skills and QualificationsEducational RequirementsHigh school diploma or equivalent (degree or diploma in aviation, travel, or hospitality is an advantage).ExperiencePrevious experience in customer service, hospitality, travel, or airline operations preferred.Freshers may apply for entry-level positions.Key SkillsExcellent verbal and written communication skills.Strong customer service and interpersonal skills.Ability to work under pressure and handle challenging situations.Problem-solving and decision-making abilities.Attention to detail and organizational skills.Computer literacy and familiarity with reservation systems (training provided).Other RequirementsWillingness to work shifts, weekends, and public holidays.Professional appearance and adherence to uniform standards.Ability to stand for long periods and perform multitasking duties.Ability to clear background checks and airport security clearance.Multilingual skills are an added advantage.Work EnvironmentFast-paced airport environment with high passenger interaction.Exposure to irregular schedules and peak travel times.Team-oriented workplace requiring coordination across departments.

An Air Hostess, also known as a Flight Attendant or Cabin Crew, is responsible for ensuring the safety and comfort of passengers on board an aircraft. The primary responsibilities of an Air Hostess include:- Ensuring the safety and security of passengers during flights- Conducting pre-flight safety briefings and demonstrating the use of safety equipment- Assisting passengers with boarding and disembarking the aircraft- Serving meals and beverages to passengers- Providing exceptional customer service to ensure a pleasant flying experience

As an Air Hostess, your main responsibility is to ensure the safety and comfort of passengers aboard a flight. You will greet passengers as they board, assist with storing luggage, serve meals and drinks, and provide information and assistance throughout the flight. You will also be responsible for conducting safety demonstrations and procedures in case of emergencies.Skills required for this role include excellent communication and customer service skills, the ability to remain calm under pressure, and a professional and friendly attitude.

Key Responsibilities:Commitment to Customer Satisfaction Always put the customers needs first. Conducting competent and knowledgeable eye tests. Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test. Building a strong relationship with customers by engaging them by explaining the eye exam process. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions. Anticipating the problems before they occur and having a plan of action for them at store level.Eye Test Quality Assurance and Sales Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination Responsible for converting the prospective customers into actual customers. Ensure all customers receive accurate diagnoses and appropriate recommendations. Effective communication with all retail associates to ensure seamless customer experience Inventory Management Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed Working very closely with various departments in the organization till the product reaches the customer Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene Ensuring the store and the inventory are neat and clean at all times Maintaining the necessary safety measures to ensure the safety of the store and customers Employees at store level, engaging in the customer experience need to be properly groomed and Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 03 years of relevant experience in the industry. Entrepreneurial thinking mindset: self-motivated and self-directed with an abi

As an Airport Ticketing Executive, your primary responsibility will be assisting customers with ticketing and booking flights, as well as providing information on flight schedules, pricing, and availability. You will also be responsible for handling customer inquiries, resolving any issues or complaints, and ensuring a smooth and efficient check-in process for passengers.Key skills for this role include excellent communication and customer service abilities, as well as attention to detail and the ability to work well under pressure.

We have vacant of 43 Jobs for Ground Staff at Airport in multiple locations - Vijayawada, Guwahati, Raipur, Chhattisgarh, Surat, Bangalore, Kalaburagi, Gulbarga, Kozhikode/Calicut, Nagpur, Hyderabad, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Any Master Degree Skill Ground Staff, Ground Operations Staff, Ground Hostess, Ground Handling Staff, Airport Manager, Airport Representative, Air Ticketing Executive, Guest Relation Executive, Passport Checking Officer, Cabin Crew, Air Traffic Controller, Flight Attendant, Air Hostess etc.

Air Hostess Job Description: As an Air Hostess, you will be responsible for ensuring the safety and comfort of passengers during flights. Your main duties will include greeting passengers, checking tickets, providing safety instructions, serving meals and beverages, answering passenger inquiries, and ensuring the overall satisfaction of passengers. You will also need to handle any in-flight emergencies or issues that may arise.Skills required for Air Hostess role:- Excellent communication and interpersonal skills- Ability to remain calm and composed under pressure