Recovery Manager Job Vacancies in West Bengal

We are looking for a Collection Supervisor to lead our collections team in Durgapur. The ideal candidate will be responsible for managing collections efforts, ensuring that payments are received on time, and maintaining positive relationships with our customers.Key Responsibilities:1. Supervise Collections Team: Lead and support a team of collectors to achieve monthly targets and ensure they follow best practices in collections.2. Monitor Collections Processes: Regularly review the collection processes, analyze accounts, and identify areas for improvement to enhance efficiency and effectiveness.3. Communicate with Customers: Contact customers regarding overdue accounts, negotiate payment plans, and resolve disputes while maintaining a professional demeanor.4. Maintain Records: Keep accurate and up-to-date records of all collection activities, payments received, and customer communications to support reporting and compliance.5. Reporting: Prepare weekly and monthly reports for management, highlighting collection performance and any issues impacting cash flow.Required Skills and Expectations:Candidates should have at least two years of experience in collections or a related field. A 12th-grade education is required. Strong communication and interpersonal skills are essential, as you will be dealing with customers regularly. Attention to detail is important for tracking payments and maintaining records accurately. The ideal candidate should work well in a team environment, demonstrate leadership qualities, and be able to motivate others to meet targets. A solid understanding of financial principles and effective negotiation skills will be highly valued.

Hiring for 100 Loan Officer Jobs in Raiganj, Malda, Dakshin Dinajpur, Uttar Dinajpur, Katihar, Madhepura, Bihar, Jalpaiguri, Araria, North 24 Parganas, Balurghat, for Freshers,Required Educational Qualification is : Secondary School with Good knowledge in Collections Recovery, Debt Recovery etc.

Team Management:Supervise and motivate a team of debt collectors to achieve performance targets and KPIs.Conduct regular team meetings and individual performance reviews.Plan collection portfolio, execute and achieve targets jointly with tele callers and supervisors. Provide coaching, training, and development to team members.Monitor team performance and identify areas for improvement.Handle escalated calls and resolve complex customer issues.Manage team schedules and ensure adequate staffing levels.Address and resolve employee relations issues.Performance Monitoring and Reporting:Track and analyze team performance metrics, including recovery rates, call volume, and compliance.Generate regular reports on team performance and provide insights to management.Identify trends and implement strategies to improve collection efficiency.Monitor and ensure compliance with all relevant laws and regulations.Debt Collection Operations:Develop and implement effective collection strategies and procedures.Ensure accurate and timely documentation of all collection activities.Monitor and manage collection queues and prioritize accounts.Maintain a thorough understanding of debt collection software and systems.Work with management to update and improve collection policies and procedures.Ensure all data entry is accurate.Compliance and Quality Assurance:Ensure all collection activities comply with relevant laws, regulations, and company policies.Conduct regular audits to ensure quality and compliance.Implement and maintain quality assurance measures.Stay up-to-date on changes in debt collection laws and regulations.Client Communication:It is required to communicate with clients/bank collection manager in regard to account status, understand and set correct expectations, visits in high ticket size collections. Maintain professional communication with clients.

Good communication in english.Having experience in customer service.Any experience in bank domain.Knowledge of stock market is additional

Provide guidance, training, and support to team members. Ensure they understand their roles and responsibilities. Regularly assess the performance of team members against established goals and KPIs. Provide feedback and implement improvement plans when necessary. Create and implement effective recovery strategies to minimize overdue accounts and bad debts. Tailor strategies to different segments of borrowers .Establish realistic and measurable recovery goals for the team, aligning with the organization's overall financial objectives. Oversee daily recovery activities, ensuring that all processes are followed correctly and efficiently .Optimize workflows to ensure timely and effective recovery efforts. Implement improvements to enhance efficiency and effectiveness. Address and resolve complex or escalated recovery cases, working closely with borrowers and legal teams when necessary Identify and assess potential risks related to loan recovery. Develop mitigation strategies to address these risks. Establish and enforce controls to minimize financial losses and ensure the integrity of recovery processes. Collaborate with other departments such as finance, legal, and customer service to ensure coordinated and cohesive recovery efforts Facilitate effective communication with borrowers, addressing their concerns and working towards mutually agreeable solutions.

Group Forming & NormingCredit Support & RecoveryQuality Portfolio AdministrationCustomer ServiceFollow- Up GroupsBuilding Image of OrganizationOther, as per companys HR policy

Job Responsibilities: 1.Responsible for overdue debt management, taking charge of the current overdue debt situation both inside and outside of the company;2. Connecting with the borrowers who has delinquency via various methods (including but not limited to: phone call, field collection);3. Recording the collection situation, getting information of borrowers and updating it periodically;4. To assist in analyzing overdue data, summarizing collection experiences;5. Taking active measures to promote collection issues to avoid losses with an effort and make the account due within the definite quota;6. Taking charge of the communication with borrowers and cooperation with business department, legal department and risk management department;7. Responsible for preventing and controlling all kinds of risks, formulating collection strategies with the default rule of post-lending;8. Responsible for team building, selecting and training collection staffs, achieving reasonable echelon construction;9. Participating in the construction and development of risk management, exerting professional skills to propose solutions;

-Bank's Debt Recovery in NPA accounts-Visit Bank, Borrower, Mortgaged property-Tit-up with Govt offices for taking Physical Possession of Secured assets-Outstation Tour for marketing and meeting

Maximum Field Jobhave to Be Responsible in Collectionhave to Be Patientive in Naturehave to Be Negotiable in Naturehave to Be Positive

Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow.Maintain debtors book to ensure that the debt status is accurate and latest.Develop reports on aged debt accounts and days sales outstanding (DSO) reports.Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover the debts.Offer 247 services to customers in a prompt and accurate manner.Post customers checks and ensure timely credit transfer.Review collection queue to perform collection activities accordingly.Adhere to customer policies and procedures.Close a specific number of collection accounts each month to meet the assigned target.Contact debtors and implement repayment schedules and terms.Assist the company to take legal action against debtors by providing necessary information.Maintain security and confidentiality of company and customer information.Follow legal requirements during debt collections to avoid legal issues.

Male /Female Both candidates apply This Job,Qualification Minimam Graduation.Salary CTC: 12000/- To 15000/- With PF/ESI + Insentive + Lcation - siliguri

Own Motor Cycle with valid licence, Smartphone and workplace stay. Collect Documents and Cash from Customers.

Group Forming & NormingCredit Support & RecoveryQuality Portfolio AdministrationCustomer ServiceFollow- Up GroupsBuilding Image of OrganizationOther, as per companys HR policy