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Fresher Recovery Manager Jobs

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Hiring Freshers || Field Sales Manager

UFIN Credit Solutions Private Limited

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Jabalpur
Sales Collections Recovery Hard Working
We are looking for a motivated and energetic Field Sales Officer to join our team in Jabalpur. The ideal candidate will have a passion for sales and a strong desire to connect with customers in the field.**Key Responsibilities:**- **Customer Engagement:** Actively reach out to potential customers in designated areas to explain products and services, building relationships and trust.- **Sales Promotion:** Promote and sell products by showcasing their features and benefits, aiming to meet or exceed sales targets.- **Market Research:** Gather information about competitors and market trends to identify opportunities and challenges in the sales environment.- **Reporting:** Keep detailed records of sales activities and customer interactions, providing regular reports to management on performance.- **Collaboration:** Work closely with team members and other departments to ensure a smooth sales process and excellent customer service.**Required Skills and Expectations:**- High school diploma or equivalent is required. Candidates with additional education will be considered an advantage.- Excellent communication skills to effectively present and explain products to customers.- Ability to work independently and take initiative in a fast-paced environment.- A friendly and approachable demeanor to create positive interactions with customers.- Basic understanding of sales principles with a willingness to learn and adapt.- Prior experience in sales is a plus, but not mandatory. Fresh graduates are encouraged to apply.
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  • 0 - 3 yrs
  • 1.8 Lac/Yr
  • Mumbai
Field Sales Customer Relationship Collections Recovery Loan Disbursement Sales Process
We are looking for a Customer Relationship Officer to join our team in Mumbai. This is a full-time position suitable for individuals with 0 to 3 years of experience. The ideal candidate should have completed at least the 10th grade and be eager to learn and grow in customer service.Bike and valid driving licence required. Age should be between 20-30 years. Current openings in Branches across Mumbai, Thane, Navi Mumbai, Kalyan, Dombivli, Bhiwandi, Badlapur, Karjat, Titwala, etcKey Responsibilities: 1. **Collection and Loan Disbursement **: acquire new customers through loan disbursement and collection of EMI. Engage with customers through various communication channels to address their queries, provide information, and resolve issues effectively.2. **Relationship Building**: Develop and maintain strong relationships with customers by understanding their needs and delivering tailored solutions to enhance their experience.3. **Feedback Collection**: Gather customer feedback to identify areas for improvement, ensuring that services meet customer expectations and contribute to business growth.4. **Documentation**: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the database for future reference and analysis.5. **Team Coordination**: Collaborate with other departments to ensure a seamless customer experience and timely issue resolution.Required Skills and Expectations:The ideal candidate should possess strong communication skills to effectively interact with customers. A positive attitude and willingness to adapt to various situations are essential. Basic computer skills and knowledge of customer service practices are preferred. The candidate should be able to work in a fast-paced environment, demonstrate problem-solving abilities, and be a team player with a focus on achieving customer satisfaction.Send cv on whatsapp 9307170831
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  • 0 - 6 yrs
  • Gajraula Amroha
Cash Collection Negotiation Skills Collections Recovery Convincing Power
We are seeking a motivated Collection Executive to join our team in Gajraula Amroha. This role is ideal for individuals looking to start or advance their career in collections and finance.As a Collection Executive, you will be responsible for managing accounts, following up on outstanding payments, and ensuring timely collection of dues. You will interact with clients to negotiate payment plans and resolve any disputes, maintaining a positive relationship while achieving collection targets.Key responsibilities include:1. **Contacting Clients**: Regularly reach out to clients via phone and email to remind them of outstanding balances and payment deadlines.2. **Negotiating Payments**: Discuss payment options and plans with clients, making adjustments if necessary to facilitate timely payments.3. **Maintaining Records**: Keep accurate records of all communications with clients and document changes to payment agreements.4. **Handling Disputes**: Address and resolve any issues or disputes raised by clients regarding their accounts, ensuring clarity and satisfaction.5. **Reporting**: Prepare reports on collection activities and outcomes, providing management with insights into collection progress.Candidates should possess strong communication skills and a friendly demeanor to effectively engage with clients. Attention to detail and good problem-solving abilities are essential. A proactive approach and the ability to work independently are key expectations for success in this role. Fresh graduates and individuals with up to six years of experience are encouraged to apply.
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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Puducherry
Good Communication Skills Direct Sales Lead Generation Selling Skills Payment Collection Collection Executive Sales Recovery Executive Fmcg Sales
1. Sales & Customer AcquisitionIdentify and approach eligible women customers in assigned areas.Promote group loan products and explain loan terms, interest, and repayment schedules.Form women Self-Help Groups (SHGs) / Joint Liability Groups (JLGs).Conduct group meetings and motivate customers for loan availing.2. Loan Processing & DocumentationCollect KYC documents and verify customer details.Conduct preliminary credit assessment and group verification.Assist customers in completing loan application forms.Coordinate with branch and credit teams for loan approval and disbursement.3. Collection & Portfolio ManagementCollect weekly/monthly loan installments and interest from group members.Ensure 100% on-time repayment and follow up on overdue accounts.Maintain accurate collection records and update systems daily.Handle delinquent cases and ensure recovery as per company policy.4. Customer Relationship ManagementBuild strong relationships with women customers and group leaders.Address customer queries and grievances professionally.Ensure customer retention and repeat loan business.5. Compliance & ReportingFollow company policies, RBI guidelines, and ethical lending practices.Prepare daily field visit, sales, and collection reports.Attend review meetings and training programs regularly.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Supaul
Cash Collection Negotiation Skills Customer Management Collections Recovery Credit Control
We are seeking a dedicated Collection Executive to join our team in Supaul, Bihar. The ideal candidate should have a passion for helping clients while ensuring timely collections. This entry-level position is perfect for individuals who are eager to learn and grow within the collections field.Key Responsibilities:1. **Collect Payments**: Reach out to clients via phone or email to remind them of outstanding payments, ensuring a clear and professional communication style.2. **Maintain Records**: Keep accurate records of all interactions with clients, including payments received and any issues discussed, to help track the collections process effectively.3. **Resolve Issues**: Address any concerns or disputes clients may have regarding their payments, working towards quick and fair resolutions.4. **Follow-Up**: Conduct regular follow-ups on overdue accounts to encourage timely payments and maintain positive relationships with clients.Required Skills and Expectations:Candidates should possess effective communication skills in both Hindi and English to interact with clients confidently. Basic computer skills are important for maintaining records and using necessary software. A strong attention to detail is crucial for tracking payments and managing accounts. The ideal candidate should be proactive, motivated, and capable of handling challenging conversations with professionalism. Since this role requires working from the office, candidates must be willing to commute daily. A positive attitude and a willingness to learn are essential for success in this position.
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  • Fresher
  • 2.5 Lac/Yr
  • Amravati
Cash Collection Debt Recovery Conflict Management Lead Generation Cash Handling
Job Title: Collection ExecutiveJob Summary:Responsible for managing overdue accounts, ensuring timely recovery of outstanding payments, maintaining customer relationships, and minimizing delinquency through effective follow-ups and negotiation.Key Responsibilities:Follow up with customers for overdue payments via calls, emails, and field visits (if applicable).Ensure timely collection of EMI / loan / outstanding dues as per company policy.Negotiate repayment plans and resolve customer queries related to payments.Maintain accurate records of collection activities in the system.Coordinate with internal departments (Sales, Credit, Operations) for dispute resolution.Achieve monthly collection targets and reduce bucket delinquency.Ensure compliance with legal and regulatory guidelines during recovery processes.Required Skills:Strong communication and negotiation skillsAbility to handle difficult customers professionallyTarget-oriented and result-driven mindsetBasic knowledge of banking/NBFC collection processesGood documentation and reporting skills
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Recovery Agent - Full Time - Freshers

Subh Sankalp Estate Pvt Ltd

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Female
  • Noida Sector 49
Records Management Time Time Management Negotiation Skills Customer Handling Recovery Operations Debt Recovery
Job Title: Real Estate Recovery Executive (Female)Department: Sales / Accounts / CollectionsLocation: On-siteExperience: 14 years (Freshers with good communication skills can also apply)Job Summary:We are looking for a Female Real Estate Recovery Executive to manage customer payment follow-ups, outstanding dues, and recovery processes. The role involves coordinating with clients, maintaining payment records, and ensuring timely collection as per company policy.Key Responsibilities:Follow up with clients for pending payments, installments, and duesCoordinate with sales, accounts, and legal teams for recovery casesMaintain customer payment records and recovery reportsHandle customer queries related to payment schedules and receiptsConduct telephonic, email, and in-person follow-ups when requiredEnsure recoveries are done in a professional and ethical mannerPrepare daily/weekly recovery status reportsSupport legal recovery process when escalation is requiredMaintain confidentiality of financial and customer dataRequired Skills & Qualifications:Graduate in any discipline (B.Com / BBA preferred)Good communication and negotiation skillsBasic knowledge of real estate payment structuresComfortable with MS Excel, Word, and CRM softwareAbility to handle pressure and difficult conversations politelyStrong follow-up and coordination skillsPreferred Candidate Profile:Experience in real estate, banking, or finance recoveryPresentable personality with professional attitudeSalary & Benefits:Salary: As per industry standardsCareer growth opportunitiesSupportive work environment
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Telecaller (Freshers) Thane

The Collection Bureau

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Thane West
Voice Process Debt Recovery Recovery Agent Collections Recovery Payment Collection Collection Agent Collection Manager Collection Executive Collection Process Telecalling Telecaller
follow up customers via out bound calls & to inform them to finish debt amount (unpaid EMI & loans), bank ke loan defaulter customers se payment collection karna hai. Freshers, Experience, DRA- Non DRA sab apply kar sakte hai.
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  • Fresher
  • 2.3 Lac/Yr
  • Prayagraj
Communication Presentation Skills Accounts Recovery
- Contacting customers who have overdue payments: As a Collection Officer, you will be responsible for reaching out to customers who have failed to make payments on time in order to collect the outstanding balance. - Negotiating payment plans: You will need to establish payment plans with customers who are unable to pay the full amount at once, in order to ensure that payments are made in a timely manner. - Following up on payment arrangements: It will be your responsibility to follow up with customers to ensure that they are sticking to the agreed-upon payment arrangements and to address any issues that may arise. - Maintaining accurate records: You will need to keep detailed records of all communications with customers, including payment arrangements, promises to pay, and any other relevant information. - Resolving customer inquiries: As a Collection Officer, you will also need to address any questions or concerns that customers may have regarding their outstanding balances, in order to facilitate the collection process. Required Skills and Expectations: - Strong communication skills: You should be able to effectively communicate with customers in order to negotiate payment arrangements and address any concerns they may have. - Good presentation skills: It is important to present information in a clear and professional manner to customers. - Accounts recovery knowledge: Understanding of accounts recovery processes and strategies will be crucial in successfully collecting overdue payments.
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Freshers & Experience || Full Time || Telemarketing Manager

Hagnos Marketing and Consulting Private Limited (Consult Hagnos)

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Bangalore
Cash Collection Collections Recovery Inbound Process Credit Control
Join our team in Bangalore as a Tele Sales Officer! As a Tele Sales Officer, you will be responsible for cash collection, collections recovery, inbound process, and credit control. You will be making outbound calls to customers to recover outstanding payments and assist with credit control processes. This role requires excellent communication skills and the ability to work efficiently in a fast-paced environment. The ideal candidate will have a 12th pass education and 0-2 years of experience in a similar role. If you are a motivated individual who thrives in a target-driven environment, this is the perfect opportunity for you to excel in your career.
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  • 0 - 6 yrs
  • 1.3 Lac/Yr
  • Chhattisgarh
Verification Executive Verification Officer Collection Executive Recovery Officer Walk in
Field Executive (Address Verification) 0 - 1 yrs Akaltara, Baikunthpur, Balod, Bilaspur, Champa, Pathalgaon, ARANG, TILDA. BHATAPARA, KANKER, KORBA, KONDAGAON, AMBIKAPUR, RAJNANDGAON, MAHASAMUND, SARAIPALI(BASNA), DHAMTARI, APendra, Raipur, Janjgir-Champa, Koriya, Jashpur NA NA NA NA Rs 70,000 to 1,75,000 p.aApply Now View All Jobs by this Recruiter 837 Views Less than 5 Applicants 2019-12-08 Job Description MALE CANDIDATES HAVING THEIR OWN 2 WHEELER WITH 4G ANDROID SET REQUIRE FOR FIELD INVESTIGATION (ADDRESS VERIFICATION)PAYMENT MODE-COMMISSION (BANKING & OTHERS-60/-, INSURANCE-100/-) Key Skills Field Executive Industry Banking / Financial Services / Stock Broking Functional Area Financial Services / Banking, Investments / Insurance / stock market / Loan Number of Vacancy 10 Education Higher Secondary, Secondary School, Vocational Course, MALE CANDIDATES HAVING THEIR OWN 2 WHEELER WITH 4G ANDROID SET REQUIRE FOR FIELD INVESTIGATION (ADDRESS VERIFICATION)PAYMENT MODE-COMMISSION (BANKING & OTHERS-60/-, INSURANCE-100/-) # Candidates Should Be Localize.# Male/female Both Can Apply.
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  • 0 - 2 yrs
  • Renigunta Tirupati
Negotiation Skills Debt Recovery Loan Operations
As a Mortgage Loan Officer, your primary responsibility will be to facilitate the origination of mortgage loans for clients. This will involve evaluating loan applications, determining the creditworthiness of applicants, and conducting thorough financial assessments. Additionally, you will be responsible for ensuring all necessary documentation is completed accurately and in a timely manner.You will be expected to have strong negotiation skills in order to secure the most favorable terms for clients and the lending institution.
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Hiring Freshers || Recovery Manager

Renovo Assets Private Limited

  • 0 - 4 yrs
  • 3.5 Lac/Yr
  • Delhi NCR
Strong Communication Analytical Skills Field Operations MIS reporting Team Coordination Time Management
Follow up on NPA and Commercial Receivable cases through reminder letters, tele-calling, and field visits, including joint visits as needed.Identify and escalate operational issues in soft bucket cases for timely resolution.Reduce overdue amounts through consistent follow-ups and structured recovery visits.For chronic cases (no payment in 6+ months), coordinate group visits and recommend legal action via zonal offices.Obtain approvals for filing cases under Section 138 of the NI Act, coordinate with legal teams, and monitor case progress.
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Secondary School Freshers For Loan Officer

Servitium Micro Finance Private Limited

Collections Recovery Debt Recovery
Hiring for 100 Loan Officer Jobs in Raiganj, Malda, Dakshin Dinajpur, Uttar Dinajpur, Katihar, Madhepura, Bihar, Jalpaiguri, Araria, North 24 Parganas, Balurghat, for Freshers,Required Educational Qualification is : Secondary School with Good knowledge in Collections Recovery, Debt Recovery etc.
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Looking For Collection Officer

Kavya Management Services

Collection Officer Credit Collection Cash Collection Collections Recovery Collection Agent Recovery Agent
1. Tele Collection Officer (DRA & Non DRA) -Location Designation Count Language DRA/Non-DRA Monthly Gross SalaryWadala - Mumbai TCO 15 Hindi/English NON-DRA 13k to 18kWadala - Mumbai TCO 5 Tamil NON-DRA 13k to 18kWadala - Mumbai TCO 5 Telugu NON-DRA 13k to 18kWadala - Mumbai TCO 5 Kannada NON-DRA 13k to 18kThane - Mumbai TCO 10 Hindi/English NON-DRA 13k to 18kThane - Mumbai TCO 35 Hindi/English DRA 16k to 22kWadala - Mumbai TCO 10 Hindi/English DRA 16k to 22kDelhi Office TCO 9 Hindi/English DRA 16k to 22k2. Field Collection Officers (Non DRA) Location City Designation Count Language DRA/Non-DRA Monthly Gross SalaryMumbai Central Mumbai FCO 2 N/A NON-DRA 16k to 19kMumbai Harbour Mumbai FCO 2 N/A NON-DRA 16k to 19kMumbai Western Mumbai FCO 2 N/A NON-DRA 16k to 19kMumbai South Mumbai FCO 2 N/A NON-DRA 16k to 19kMira Bhayandar Mumbai FCO 2 N/A NON-DRA 16k to 19kThane/Diva Thane FCO 2 N/A NON-DRA 16k to 19kKalwa Thane FCO 2 N/A NON-DRA 16k to 19kPune City Pune FCO 1 N/A NON-DRA 16k to 19kPune Outskirts Pune FCO 1 N/A NON-DRA 16k to 19kAhmedabad East Ahmedabad FCO 1 N/A NON-DRA 16k to 19kAhmedabad West Ahmedabad FCO 1 N/A NON-DRA 16k to 19kAmbernath Thane FCO 1 N/A NON-DRA 16k to 19k3. Field Collection Officers (DRA) Location City Designation Count Language DRA/Non-DRA Monthly Gross SalaryMumbai Central Mumbai FCO 3 N/A DRA 16k to 22kMumbai Harbour Mumbai FCO 3 N/A DRA 16k to 22kMumbai Western Mumbai FCO 3 N/A DRA 16k to 22kMumbai South Mumbai FCO 3 N/A DRA 16k to 22kThane/Diva Thane FCO 3 N/A DRA 16k to 22kKalwa Thane FCO 2 N/A DRA 16k to 22kKey Requirements for All Positions: Education: Minimum qualification of 12th grade or equivalent. Graduation is a plus. Experience: Prior experience in collections is preferred (but not mandatory). Skills:o Strong communication skillso Ability to handle customer queries and complaintso Strong negotiation skillso Ability to work under pressure and meet deadlines
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Looking For Recovery Officer

Takecare Manpower Services Private Limited

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Kovilambakkam Chennai
Good Communication Skills
Role: SBI RECOVERYLanguage: TeluguExperience level: FresherQualification: Any Graduatesalary: 14k takehome and incentives every month if interested contact: 9989039115
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Recovery Manager

Unique Associates

Good Communication Skills Field Incharge DRA Executive Outbound Calling Strategic Communication Customer Retention Inbound Calls
A leading financial agency requiresCRE (FIELD WORK) (male / female)DRA required +2 and abovekollam, tvm, pathanamthittaTEAM LEADER (field work) (male)degree and above(minimum one year experience in NBFC)kollam, tvm, pathanamthittaMANAGER (male)degree and aboveminimum one year experience in NBFCkollam and pathanamthittaworking in NBFC or loan recovery and collectionMinimum one year experience in similar field must have two wheeler with valid licenceAttractive commission / salary TA + INCENTIVES and other additional benefits
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Field Assistant

Bharat Financial Inclusion Limited

Sales Marketing Recovery Officer
Field Assistant is responsible for assisting the sales and marketing team in achieving their targets by providing support in various field activities. The main responsibilities include:1. Assisting in the execution of marketing campaigns and promotional activities in the field.2. Conducting market research to identify potential customers and new sales opportunities.3. Collecting and analyzing data on customer demographics, preferences, and behavior.4. Building and maintaining relationships with customers to promote brand loyalty.5. Providing feedback to the sales and marketing team on
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Walk-in Collection Executive

Margadarsi Chits Pvt Ltd

  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Anna Salai Chennai
Recovery Officer Collection Officer F Field Sales Marketing Credit Card Sales Cash Collection Collections Recovery
Payment followup with existing customers, collect payments, verify customer address, properties, submit reports.
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Field Development Assistant

Asirvad Micro Finance Ltd

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Thrissur
Sales Business Development Cash Collection Recovery Specialist Loan Officer
Duties and responsibilitiesStarting business in a new villageVillage identification within the radiusFeasibility study of the village based on demographics, activities and financial needs of the customersSourcing of businessIdentification of customers and forming of Joint Liability GroupsFilling up of the application formVerification of the residence and business of the customerKYC verificationPre-disbursement trainingVisiting potential customers in order to develop businessDisbursementsCollection of KYC documentsLoan documentationCollection of current duesGroup-wise collection as per scheduled time by following the processDeposit of collection moneyData entry in internal systemCollection of over duesFollow up with the customers with updated data report of assigned portfolioCollection of money as per processDepositing the money in bankAssist the legal team in initiating action against the defaulters
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Urgent Requirement For Field Assistant

Bharat Financial Inclusion Limited

Sales Marketing Recovery Officer
Loan Disbursement.loan recovery.
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Fresher hiring for Collection Manager

Bharat Financial Inclusion Limited

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Amravati
Customer Relationship Customer Retention Client Relationship Customer Management Customer Care Good Communication Skills Debt Recovery Collections Recovery Recovery Agent
Job Description: Customer Retention Officer (Collection & Recovery)We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.Role OverviewDepartment: Collection & RecoverySector: Microfinance (MFI)Target Age: 18 28 yearsWork Timing: Starts at 6:30 AM (Early morning field visits are essential)Location: Field-based (Operating within a 50km radius of your home location)Key ResponsibilitiesField Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.Compensation & BenefitsMonthly Salary: 15,000 to 17,000 (Based on experience and interview).Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).Health Cover: Mediclaim benefits for you and your family.Allowances: Dedicated Petrol Allowance for field travel.Incentives: Performance-based monthly incentives (the more you recover, the more you earn).RequirementsEducation: Minimum 12th Pass or Graduate.Skills: Strong communication, negotiation, and persuasion skills.Mandatory: Must own a Two-Wheeler and have a valid Driving License.Resilience: Ability to work in the field and handle early morning shifts.Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.
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Collection Manager Fresher

Bharat Financial Inclusion Limited

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Amravati
Customer Relationship Client Relationship Problem Solving Customer Management Good Communication Skills Communication Skills Collections Recovery Recovery Agent Debt Recovery Customer Retention
Job Description: Customer Retention Officer (Collection & Recovery)We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.Role OverviewDepartment: Collection & RecoverySector: Microfinance (MFI)Target Age: 18 28 yearsWork Timing: Starts at 6:30 AM (Early morning field visits are essential)Location: Field-based (Operating within a 50km radius of your home location)Key ResponsibilitiesField Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.Compensation & BenefitsMonthly Salary: 15,000 to 17,000 (Based on experience and interview).Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).Health Cover: Mediclaim benefits for you and your family.Allowances: Dedicated Petrol Allowance for field travel.Incentives: Performance-based monthly incentives (the more you recover, the more you earn).RequirementsEducation: Minimum 12th Pass or Graduate.Skills: Strong communication, negotiation, and persuasion skills.Mandatory: Must own a Two-Wheeler and have a valid Driving License.Resilience: Ability to work in the field and handle early morning shifts.Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.
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Collection Manager Fresher

Bharat Financial Inclusion Limited

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Wardha
Customer Relationship Client Relationship Problem Solving Customer Management Good Communication Skills Communication Skills Collections Recovery Recovery Agent
Job Description: Customer Retention Officer (Collection & Recovery)We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.Role OverviewDepartment: Collection & RecoverySector: Microfinance (MFI)Target Age: 18 28 yearsWork Timing: Starts at 6:30 AM (Early morning field visits are essential)Location: Field-based (Operating within a 50km radius of your home location)Key ResponsibilitiesField Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.Compensation & BenefitsMonthly Salary: 15,000 to 17,000 (Based on experience and interview).Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).Health Cover: Mediclaim benefits for you and your family.Allowances: Dedicated Petrol Allowance for field travel.Incentives: Performance-based monthly incentives (the more you recover, the more you earn).RequirementsEducation: Minimum 12th Pass or Graduate.Skills: Strong communication, negotiation, and persuasion skills.Mandatory: Must own a Two-Wheeler and have a valid Driving License.Resilience: Ability to work in the field and handle early morning shifts.Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.
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