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Patient Care Executive Job Vacancies in Pune

Customer Care Executive - In-patient Department

Cloudnine Hospital

  • 1 - 7 yrs
  • 2.0 Lac/Yr
  • Baner Pune
Communication System Billing Executive
Job Responsibilities: To operate as a Focal point for Visitors, telephone calls, e-mails. To Welcome Customers & Guests. To Check in all patients after billing on thesoftware provided. To coordinate with the Customers for the doctors appointment. To inform doctors and patient alike on the cancellation of an appointment. To coordinate with the customers for Billing (Consultation Bills, Investigation Bills, Bed Booking etc.) To register the Patient ID No for New patient and to update the same in the Patient file. Counsels patients regarding various Cloud 9 packages, services offered, facilities etc. Co-ordinate the smooth functioning and maintenance of Clinic facilities. To educate and train new employees about service rules, roles, expectations, duty hours and policies. Feedback Collection: Ensure customers are aware of feedback collection mechanism. Encourage customer to give feedback after consultation/ usage of any service provided. If written: in prescribed feedback forms from all patients, and unopened feedback forms has to be given to Assistant Clinic Manager. If digital:Guide customer on entering feedback. Oversee the addressing of grievances/complaints received from the patients in a timely and satisfactory manner. Ensuring all the areas of the department like OPDs, Waiting area, rest rooms, receptions is kept cleaned in coordination with housekeeping department. Regarding OPD area should coordinate with maintenance department regarding maintenance related works and ensure the work is completed without affecting the routine patient flow within the stipulated time. Ensure adequate stock of required items are stocked and maintained for the day to day functioning of the OPD. Coordinates with consultant doctors for their slot timings, leaves and also for other requirements for the smooth functioning. Interested candidates can share their CV on +91-8882123844 or aayushia@cloudninecare.com.
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Opening For Optometrist

Prerana Hr Solution

Dispensing Diagnostic Technician Diagnostics Optometrist Patient Care Executive Patient Care Coordinator Patient Care Patient Welfare Officer Patient Relation Officer Patient Relationship Walk in
Key Responsibilities:Commitment to Customer Satisfaction Always put the customers needs first. Conducting competent and knowledgeable eye tests. Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test. Building a strong relationship with customers by engaging them by explaining the eye exam process. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions. Anticipating the problems before they occur and having a plan of action for them at store level.Eye Test Quality Assurance and Sales Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination Responsible for converting the prospective customers into actual customers. Ensure all customers receive accurate diagnoses and appropriate recommendations. Effective communication with all retail associates to ensure seamless customer experience Inventory Management Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed Working very closely with various departments in the organization till the product reaches the customer Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene Ensuring the store and the inventory are neat and clean at all times Maintaining the necessary safety measures to ensure the safety of the store and customers Employees at store level, engaging in the customer experience need to be properly groomed and Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 03 years of relevant experience in the industry. Entrepreneurial thinking mindset: self-motivated and self-directed with an abi
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