Office Operation Job Vacancies in Hooghly

A Front Desk Officer in Axis Bank is the first point of contact for customers visiting the branch. The role focuses on customer service, account-related assistance, and supporting branch operations while ensuring a positive customer experience. Axis Bank provides role-based training for Front Desk Officers to build customer service, compliance, and banking knowledge.Key ResponsibilitiesWelcome customers and understand their banking requirements.Guide customers for account opening, KYC documentation, and service requests.Handle customer queries related to savings/current accounts, debit cards, cheque books, internet banking, and mobile banking.Manage customer tokens and direct customers to the appropriate department.Assist customers in using self-service channels such as ATMs, cash deposit machines, and digital banking.Maintain customer records and ensure proper documentation.Coordinate with Relationship Managers and Operations staff for quick issue resolution.Promote banking products such as Savings Accounts, Fixed Deposits, Credit Cards, Insurance, and Digital Banking services when appropriate.Ensure compliance with RBI guidelines and the bank's internal policies.Required SkillsGood communication skills in English, Hindi, and the local language.Customer handling and problem-solving ability.Basic computer knowledge and MS Office.Pleasant personality and professional appearance.Ability to work in a fast-paced branch environment.

As a Back Office Officer, your role will involve supporting the day-to-day operations of the office. You will work in a vital position that requires strong attention to detail and effective communication skills.- **Data Entry**: Accurately input various types of data into company systems, ensuring all information is correct and up to date.- **Documentation Management**: Organize and maintain files and records, both physical and digital, for easy access and reference.- **Customer Support**: Assist clients or customers with inquiries through email or phone, providing them with the necessary information or redirecting them to the appropriate departments.- **Reporting Activities**: Prepare and assist in compiling reports by gathering data from various sources and formatting it as needed for management review.- **Team Collaboration**: Work closely with team members to ensure seamless workflow and assist with tasks that may arise during daily operations.To succeed in this role, you should be detail-oriented, with strong organizational skills to manage multiple tasks effectively. Proficiency in basic computer applications such as Microsoft Office is important, along with the ability to learn new software quickly. Good written and verbal communication skills are essential, as you will interact with various stakeholders. A proactive attitude and a willingness to learn will help you excel in this position. The job requires a full-time commitment and is located in Bandel, so being available to work from the office is crucial.