. Responsible for providing first level support to Desktops, Laptops, Printers (Network and Standalone), and telecom devices related, business and functional applications related incidents /Service requests.2. Responsible to diagnose, verify, record and report equipment/hardware, system non - performance or downtime and Software errors.3. Responsible for configuration of desktop / laptop / printer configuration and application/software installation / transfer4. Responsible to facilitate installation, Movement, addition or change related to Desktop / laptop /Printers.