KPO Executive Job Vacancies in Nashik

Key ResponsibilitiesMake outbound calls to prospective and existing customers.Receive inbound calls and address customer inquiries professionally.Explain products, services, offers, and promotions to customers.Generate and qualify leads for the sales team.Follow up with customers regarding inquiries, appointments, or payments.Maintain accurate records of customer interactions and call outcomes.Achieve daily, weekly, and monthly calling targets.Resolve basic customer concerns and escalate complex issues when required.Update customer information in CRM or database systems.Ensure compliance with company policies and communication standards.

We are seeking an enthusiastic and motivated Telecaller to join our team. The ideal candidate will be responsible for engaging with potential and existing customers, providing information about our products and services, and assisting with inquiries and concerns. The role requires excellent communication skills, a persuasive attitude, and a commitment to customer satisfaction.

1. Calls and Complaints Support2. Client Handling and CRM3. Customer Handling4. Blended work with mix of calling and back office activity5. Strong proficiency in English/ Hindi in speaking as well as Data entry/Excel

Key ResponsibilitiesMake outbound and receive inbound calls.Explain products and services to customers.Generate leads and follow up on prospects.Schedule meetings or appointments for the sales team.Maintain customer records and call logs.Handle customer queries and complaints professionally.Achieve daily and monthly call targets.

We are looking for enthusiastic Telecaller Staff to join our team in Nashik. This full-time position requires a motivated individual who is eager to learn and grow in a customer-focused environment.Key Responsibilities:- Make Outbound Calls: Engage with potential customers on the phone to promote our products and services, aiming to generate interest and drive sales.- Handle Inbound Queries: Respond to incoming calls from customers with professionalism, providing information and resolving any issues they may have.- Maintain Call Records: Log all customer interactions accurately in our database to keep track of communications and follow-up needs.- Achieve Targets: Work towards daily and monthly call targets set by the management, ensuring consistent performance and contribution to sales goals.- Provide Feedback: Share insights from customer interactions with the team to help improve services and products based on customer needs.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, in the local language and English. A positive attitude and a willingness to learn are essential for this role. You should be comfortable working in an office setting and able to work well in a team environment. Being organized and able to manage time effectively will help you succeed in meeting your targets. Prior experience is not required, making this an ideal opportunity for individuals looking to start their career in customer service.

Key Responsibilities1. Outbound Calling & PitchingDaily Call Volume: Maintain a consistent volume of outbound calls (typically 80-100+ calls per day) using cold data, marketing leads, or incoming inquiries.Script Delivery: Deliver clear, enthusiastic, and persuasive scripts to introduce the company's value proposition, adjusting the tone based on the customer.