KPO Executive Job Vacancies in Nashik

Key Responsibilities1. Outbound Calling & PitchingDaily Call Volume: Maintain a consistent volume of outbound calls (typically 80-100+ calls per day) using cold data, marketing leads, or incoming inquiries.Script Delivery: Deliver clear, enthusiastic, and persuasive scripts to introduce the company's value proposition, adjusting the tone based on the customer.

We are seeking an enthusiastic and motivated Telecaller to join our team. The ideal candidate will be responsible for engaging with potential and existing customers, providing information about our products and services, and assisting with inquiries and concerns. The role requires excellent communication skills, a persuasive attitude, and a commitment to customer satisfaction.

1. Calls and Complaints Support2. Client Handling and CRM3. Customer Handling4. Blended work with mix of calling and back office activity5. Strong proficiency in English/ Hindi in speaking as well as Data entry/Excel

Key Responsibilities1. B2B Client Outreach (Lead Generation)Corporate Prospecting: Call HR Managers, Plant Heads, and Directors of manufacturing, engineering, and FMCG companies to introduce the agency's recruitment services.Requirement Gathering: Identify active or upcoming vacancies within their factories (e.g., VMC Operators, Accountants, Quality Engineers) and secure initial meetings for the business development team.Database Cleansing: Call industrial lists to verify and update contact numbers, email IDs, and correct designations of decision-makers.2. Candidate Sourcing & Telephonic ScreeningCold Sourcing: Call job seekers from job portals or internal databases to pitch open career opportunities.Initial Screening: Conduct basic telephonic interviews to verify critical details: total experience, technical skills (e.g., Tally proficiency or welding certifications), current salary, expected package, and notice period.Interview Scheduling: Coordinate, schedule, and follow up with shortlisted candidates to ensure they show up for final face-to-face or virtual client interviews.3. CRM & Follow-Up ManagementCall Logging: Document every call status accurately in MS Excel or CRM software (e.g., Intended Callback, Wrong Number, Not Interested).Daily Target Adherence: Maintain a consistent daily output of 80-100 connected calls while maintaining high professional energy.

Key ResponsibilitiesOutbound Calling: Making calls to potential customers from a provided database to introduce products or services.Lead Generation: Identifying interested customers and scheduling appointments for the Field Sales team.Inbound Support: Receiving calls from customers to answer questions, resolve complaints, or take orders.Data Management: Updating the CRM or Excel sheets with the details of every call (e.g., Interested, Not Interested, Call Back Later).Follow-ups: Calling back potential clients who previously showed interest but didn't buy.Target Achievement: Meeting daily/weekly targets for talk time or successful sales. Required SkillsClear Speech & Tone: Ability to speak clearly and maintain a polite, enthusiastic tone even during long shifts.Active Listening: Understanding the customer's needs before pitching the product.Patience & Resilience: Handling cold customers who may be rude or hang up quickly.Persuasion: The ability to handle objections (e.g., if a customer says It's too expensive, knowing how to explain the value).