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IT Infrastructure Jobs

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  • 2 - 8 yrs
  • 35.0 Lac/Yr
  • Canada
IT Support Technician IT Support Executive IT Support IT Support Engineer IT Infrastructure Support Technical Support Associate Technical Support Executive
Setting up computers and other hardware devices.Meeting with the IT team to determine the sequence of operations.Starting operations by entering computer commands.Monitoring error and stoppage messages.Correcting errors, loading paper, and adjusting equipment settings.Troubleshooting equipment malfunctions and software errors.Responding to user requests and problems.Performing preventative maintenance.Maintaining supply inventory.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Metoda GIDC Rajkot
ERP Systems Testing Reporting Database Design Problem-solving System Upgrades Security User Training Documentation Troubleshooting Data Analysis IT Infrastructure Management Vendor Management Customization and Configuration
1 System Analysis and Design: Understanding business processes and requirements to design ERP solutions that align with organizational goals.2 Customization and Configuration: Tailoring ERP systems to meet specific business needs by customizing modules, workflows, and configurations.3 Integration: Integrating ERP systems with other enterprise applications, databases, and third-party systems to ensure seamless data flow and process automation.4 Development: Writing code and scripts to develop custom features, functionalities, and reports within the ERP system.5 Testing: Conducting thorough testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and reliability of ERP solutions.6 Deployment: Planning and executing ERP system deployments, including data migration, system upgrades, and user training7 Maintenance and Support: Providing ongoing maintenance, troubleshooting, and support for ERP systems, including resolving issues, implementing patches, and optimizing performance.8 Documentation: Creating technical documentation, user guides, and training materials to support ERP system implementation and usage.9 Security: Implementing security measures to protect sensitive data within the ERP system, including user access controls, encryption, and compliance with data privacy regulations.10 Continuous Improvement: Staying updated on the latest ERP trends, technologies, and best practices to continuously improve ERP solutions and drive business value11 Collaboration: Collaborating with cross-functional teams, including business analysts, project managers, and end-users, to ensure the successful delivery of ERP projects.12 Vendor Management: Liaising with ERP vendors, consultants, and service providers to leverage their expertise and support in implementing and maintaining ERP systems13 Ensure confidentiality of company and customer information.14 IT Infrastructure Management: and managing the design, implementation, and maintenance of the company's IT infrastructure, including hardware, software, networks, servers, and telecommunications systems.15 . Ensuring that the IT infrastructure meets the organization's current and future needs in terms of capacity, performance, and security.
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Urgent Requirement For MIS Manager

Mars Consultancy & Placements

  • 5 - 10 yrs
  • 8.5 Lac/Yr
  • Pune
MIS MIS Manager Database Management Business Intelligence IT Infrastructure Technical Support Power BI. Data Analysis Real Estate Construction
Job Opening: MIS Manager Construction CompanyLocation: PuneWe are looking for an experienced MIS Manager for a reputed construction company.Experience Required: 8 15 YearsJob Responsibilities:Collect and consolidate data from various departments and project sitesPrepare and manage MIS reports for management reviewAnalyze project data related to cost, progress, and performanceDevelop dashboards and reports for better decision-makingEnsure data accuracy, reporting efficiency, and timely updatesTechnical Skills:Advanced ExcelPower QueryPower BIData Analysis and ReportingDashboard CreationKey Skills:MIS ReportingData AnalysisLogical ReasoningData ModelingDatabase ManagementDashboard DesignIndustry: Construction / InfrastructureInterested candidates can contact: 9823520443
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  • 4 - 10 yrs
  • 11.0 Lac/Yr
  • Bangalore
IT Compliance Network Administration IT Vendor Management Virtualization Network Security IT Infrastructure Server Management IT Budgeting IT Governance IT Strategy
Operations Management: Maintaining servers, networks, and hardware/software to ensure maximum availability and efficiency.Strategic Planning: Aligning technology roadmaps with company goals, and implementing new, cost-effective technologies.Security & Compliance: Developing IT security policies, conducting audits, managing data protection, and responding to cyber threats.Project Management: Leading technology upgrades, migrations, and installations from initiation to completion, ensuring they stay within budget and schedule.Team Leadership: Recruiting, training, and mentoring IT staff, while fostering a productive, collaborative environment.Vendor Management: Negotiating contracts and managing relationships with external technology vendors and service providers. EmeritusEmeritus+6Typical IT Manager Response/ActionsIncident Response: Leading the team to troubleshoot critical issues, performing root cause analysis, and minimizing downtime.Budgeting: Preparing annual IT budgets and presenting cost-benefit analyses for system upgrades to senior management.Policy Enforcement: Creating and enforcing IT policies and conducting security awareness training for employees.Reporting: Regularly reporting on system performance, project status, and security metrics to executive leadership. EmeritusEmeritus+5Common Skills RequiredTechnical Knowledge: Strong understanding of networks, cybersecurity, cloud technologies, and infrastructure.Leadership & Communication: Ability to manage teams and communicate technical concepts to non-technical stakeholders.Problem-Solving: Proven ability to manage crises and make informed decisions under pressure.
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  • 2 - 5 yrs
  • 4.5 Lac/Yr
  • Ahmedabad
Access Control Systems Audio Visual Systems Biometric Systems Electrical Engineering Fire Alarm Systems Intrusion Detection IP Cameras Project Management RFID Technology Security Systems Integration Networking Risk Assessment Technical Documentation IT Infrastructure Troubleshooting PLC Programming Structured Cabling Automation Systems Fiber Optics CCTV Installation
Digitron India Pvt. Ltd. is looking for an experienced and skilled L2 Engineer to join our growing technical team. The ideal candidate should have handson experience in CCTV installation & troubleshooting, Access Control Systems, and hardwarelevel networking.This role involves up to 70% travel Pan India, so field-readiness and flexibility are essential.Key ResponsibilitiesInstall, configure, and maintain CCTV, ACS, and related ELV systems.Diagnose and troubleshoot onsite technical issues independently.Manage networking devices such as switches, routers, and LAN/WAN setups.Coordinate with clients and internal teams for smooth project execution.Prepare installation reports, service logs, and documentation.Provide Level 2 support for escalated technical issues.Travel to client sites as per project requirements.Required SkillsStrong technical troubleshooting skills in ELV Systems (CCTV, ACS, Networking, OFC, Wireless Devices, VMS, etc.)Ability to resolve on-site technical & operational issues independentlyProject Management & Vendor Management abilitiesTeam Management & Client Coordination skillsStrong documentation & reporting skillsGood verbal and written communicationProfessional behaviour and etiquettesUnderstanding of ground work & civil work (as per requirement)Resource planning & arrangementWillingness to travel frequently (Pan India)RequirementsEducation: Diploma or B.E. in Electronics, Electrical, Computer Science, or related fieldExperience: 35 years in CCTV, ACS, ELV systems & networkingStrong knowledge of IP Cameras, NVR/DVR, biometric systems & network architectureAbility to read wiring diagrams and site layoutsStrong client-handling and communication skillsMust be open to traveling up to 70% of the timeBenefitsCompetitive salary up to 35,000 per monthTravel and site allowances as per company policyOpportunity to work on large-scale infrastructure & security projectsSkill development and technical training supportHow to ApplySend your updated resume to: hr@digitronindia.in 9227988489 (Between 10:00 AM to 07:00 PM)
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  • 8 - 10 yrs
  • 12.0 Lac/Yr
  • Kohima
Data Backup Operating Systems Programming Languages System Integration Virtualization Web Development Network Administration Database Management Data Analysis Network Security IT Consulting IT Infrastructure Information Security Server Management IT Governance Wireless Networking IT Project Management Cloud Computing IT Risk Management Cybersecurity
Hiring: IT Consultant Education Transformation InitiativeAre you passionate about using technology to drive large-scale impact in education?Were looking for an experienced IT Consultant to support a state-level Foundational Literacy & Numeracy (FLN) mission in Kohima, Nagaland. CTC: 1012 LPA Location: Kohima, Nagaland Role Type: Full-time Consultant What Youll Do:Lead and manage IT systems, MIS, and digital platformsBuild dashboards and enable data-driven decision-makingTroubleshoot portals, applications & visualization toolsConduct trainings for government stakeholdersCoordinate with state departments, vendors & tech partners Who Should Apply?68 years of experience in IT systems/MIS (large programs)Strong exposure to education-sector tech platformsHands-on with data management & reporting toolsExperience with Government / PMU projects preferredCandidates from Nagaland or neighboring states encouragedIf youre someone who believes technology can transform public education systems, this role is for you. Send your CV to careers@thepeopleorder.com Subject Line: IT Consultant KohimaTag someone who might be interested or share within your network #Hiring #ITJobs #GovTech #EducationSector #MIS #DataJobs #ConsultingJobs #NagalandJobs #ImpactCareers
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  • 3 - 9 yrs
  • 50.0 Lac/Yr
  • Luxembourg
IT Support Desk Specialist Client Technical Support Specialist IT Support Analyst IT Infrastructure Support Service Desk Specialist IT Support Technician IT Support Executive IT Support Engineer
Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers
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  • 10 - 15 yrs
  • 15.0 Lac/Yr
  • Chandigarh
IT Head IT Infrastructure Digital Infrastructure Cybersecurity Data Governance Digital Transformation Hardware Networking Team Leadership
Urgent opening for Head IT Systems & Data (Digital Transformation & Automation) in Manufacturing Company @ ChandigarhExperience Requirements 1015+ years in IT Systems, ERP, or Data Leadership Strong experience in:o Manufacturing / FMCG / Food Processing / Export industryo Multi-location plant & corporate IT operations Proven track record in digital transformation & automation________________________________________Key Skills & Competencies ERP & Enterprise Systems Data Architecture & Analytics Cybersecurity & Risk Management Automation & Process Digitization Leadership & Stakeholder Management Strategic Thinking & ExecutionThe Head IT Systems & Data will be responsible for end-to-end digital infrastructure, ERP systems, data governance, cybersecurity, automation, and business intelligence, ensuring scalable, secure, and data-driven operations across manufacturing, supply chain, exports, sales, finance, HR, and quality.________________________________________Key Responsibilities:1. IT Infrastructure & Systems Ownership Own and manage ERP, CRM, HRMS, SCM, WMS, QMS, and Finance systems Ensure 99.9% system uptime across corporate & plant operations Manage servers, cloud infrastructure, networking, hardware & software assets Oversee vendor management, licensing, and AMC contracts________________________________________2. Data Governance & Business Intelligence Establish single source of truth (SSOT) across departments Design and manage dashboards, MIS, KPI trackers, and leadership scorecards Ensure data accuracy, integrity, security, and real-time reporting Enable predictive analytics for:o Demand planningo Inventory optimizationo Sales forecastingo Performance & productivity________________________________________3. Digital Transformation & Automation Lead automation initiatives across:o Production & packingo Quality & compliance trackingo HR performance systems (TPR, Culture Score, PMS)o Finance & cost control Drive paperless, workflow-based systems Implement AI/ML tools for decision support (where applicable)________________________________________4. Cybersecurity & Compliance Ensure compliance with:o Data security standardso Export customer audits (BRC, Sedex, SMETA, etc.)o Internal IT & data governance policies Implement:o Access controlso Backup & disaster recovery planso Cybersecurity risk mitigation________________________________________5. Cross-Functional Integration Act as technology partner to:o Manufacturingo Quality & Complianceo Supply Chain & Logisticso Sales (Domestic & Export)o HR & Finance Translate business requirements into scalable system solutions Support leadership with real-time, decision-ready data________________________________________6. Team Leadership & Capability Building Build and lead:o IT infrastructure teamo Data & MIS teamo Automation & systems analysts Define SOPs, documentation, and system manuals Mentor team for future-ready digital capabilities________________________________________Key Deliverables / Success Metrics Zero critical system downtime Accurate, real-time dashboards for leadership Successful ERP & system integrations Reduction in manual work & process leakages Improved data-driven decision making Strong audit & cybersecurity compliance________________________________________Required Qualifications Bachelors / Masters in:o Computer Scienceo Information Systemso Data Analyticso Engineering or equivalent Certifications preferred:o ERP (SAP / Oracle / Microsoft Dynamics)o Data Analytics / Cloud / Cybersecurity
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Cybersecurity Network Administration Database Management IT Infrastructure Network Security Server Management
Company overviewTransinex Travel is a growing organization looking to strengthen its technology and systems to support business operations and future growth. Transinex Travel is the Asian innovator and leader of purposeful and conscious Youth and Student travel. Our key travel experiences range from Education to Adventure, Cultural Participation to Personal Satisfaction and Learning to Discovery. Established since 1972 as a full-fledged IATA travel agent, Transinex Pte Ltd has evolved over the years from tours to focus on group travel, especially in travel with pedagogical and cultural involvement with the local communities of various destinations in Asia Pacific, America and Europe. Transinex has built a wide range of programs from educational learning journeys, sports exchanges and music exchanges to international festivals and conferences.Key responsibilities Manage day-to-day IT operations, including networks, servers, and end-user support. Resolve technical issues on time. Maintain IT systems security, backups, and access control. Coordinate with vendors for hardware, software, and service support. Plan basic IT upgrades and improvements in line with business needs.Requirements Diploma or degree in IT, Computer Science, or related field. 35 years of experience in IT support or systems administration, with some team-leading experience preferred. Good knowledge of Windows systems, networking, and common business applications. Strong problem-solving skills and clear communication with non-technical users.Employment details Job type: Full-time Location: Ho Chi Minh, Vietnam Salary: commensurate with experience Working hours: Monday Friday - 08:00 AM to 05:00PMSaturday 08:00AM to 12:00PM How to applyInterested candidates can send their CV/resume and expected salary to vule.workspace@gmail.com with the subject Application IT Manager.
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HR Intern (Freshers) Delhi

Eagle Information Systems

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Delhi
Human Resource Intern Talent Acquisition HR MBA IT Recruitment Technical Recruiter IT Infrastructure Screening
Job descriptionPost vacancies in Naukri, and LinkedIn portals.Determine selection criteria, screening candidates, Round One interview, shortlisting, final screening, candidate profile checking, and scheduling interviews with clientsSource potential candidates through online channels (e.g. social platforms and professional networks).Assess candidate information, including resumes and contact details.Preparation of Salary Breakup & Negotiation with a candidate.Documentation and joining formalities.Preparation of reports.Should be able to handle escalations and client coordination.Preferred candidate profileProven work experience as a Talent Acquisition Executive or similar role.Familiarity with social media, resume databases, and professional networks (e.g. Linkedin & Naukri.com Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.Knowledge of Applicant Tracking Systems (ATSs).Excellent verbal and written communication skills.Should have good knowledge of Advance Excel & MS Office.Experience in IT and Infrastructure requirements
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Chief Technology Officer

Career Choice Solution

  • 6 - 7 yrs
  • 15.0 Lac/Yr
  • Mumbai
IT Infrastructure AI Cloud Platforms Cybersecurity Frameworks
V K Industrial Corporation Ltd. is seeking a visionary and hands-on Chief Technology Officer(CTO) to lead its technology and digital innovation roadmap. The ideal candidate will aligntechnology initiatives with business goals, oversee all tech operations, and drive digitaltransformation across the company. Prior experience in the steel, metal or B2B industry ispreferred, along with deep understanding of industry-relevant software managing software toolsfor operations, logistics.
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  • 5 - 10 yrs
  • 15.0 Lac/Yr
  • Delhi
Security Systems IT Infrastructure extra low voltage Cctv System Marketing Communication Channel Sales
We are currently seeking a highly skilled and experienced Business Development Manager to join our team in Delhi. Who is responsible for new Govt. & PSU client acquisition and corporate projects. Responsibilities: Identify and develop new business opportunities within the PAN India in the field of extra low voltage, and security systems. Liaising with Government & Private Departments. Attending pre-bid meeting. Build and maintain a robust sales pipeline by proactively identifying potential clients, and networking. Create and deliver compelling sales presentations and demonstrations to showcase the features and benefits of our solutions. Negotiate and close sales contracts, ensuring profitable margins and meeting or exceeding sales targets. Collaborate with internal teams, including engineering, project management, and technical support, to ensure successful project execution and client satisfaction. Stay updated with industry trends, market dynamics, and competitor activities Provide market insights and feedback to the management team for continuous improvement and product innovation efforts.
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Sales Executive Tender E-tendering Document Collection Indirect Marketing
We are looking Sales Executives experience in IT Hardware Sales .Job Responsibility Visiting Government Offices and collecting Business and Submit the Quotation Must TWO Wheeler and Valid License Contact Immediately
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IT Executive

Haryana Placement Services

  • 2 - 7 yrs
  • 4.5 Lac/Yr
  • Sonipat
Computer Troubleshooting LAN Networking Routing Desktop Administration IT Infrastructure Support Desktop Support Software Installation Hardware Networking Laptop Support Hardware Installation Troubleshooting
CANDIDATES HAVING GOOD KNOWLEDGE OF HARDWARE NETWORKING AND IT DESKTOP SERVICES WITH 03 TO 7 YRS EXPERIENCE.INTERESTED CANDIDATES SEND YOUR RESUME SOON AT OUR WHATS APP # 9017770540.
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  • 10 - 15 yrs
  • 100.0 Lac/Yr
  • Hyderabad
IT Infrastructure and Cybersecurity Sectors IT Infrastructure Management Cloud Services Cybersecurity Technologies Selling Complex Solutions
Sales Director- Infrastructure Services & CybersecurityJob Title: Sales Director Managed Infrastructure Services & CybersecurityUS$30 - 67 K/Year (Annual salary); Longterm (Duration)Location: Hyderabad (India)Reports to: Chief Operating Officer (COO) Position Overview: We are seeking a dynamic and results-driven Sales Director to lead the growth of our Managed Infrastructure Services and Cybersecurity solutions in the USA, UK and other regions. This role will focus on driving sales, expanding our customer base, and building long-term relationships within the IT infrastructure and cybersecurity sectors. The ideal candidate will have a proven track record in enterprise sales, with a deep understanding of IT infrastructure management, cloud services, and cybersecurity technologies, as well as experience selling complex solutions to C-level executives and IT decision-makers. This is a high-impact, leadership position offering significant opportunity for professional growth and development in a rapidly expanding market. Please note that this is a work from office opportunity only.Key Responsibilities: Sales Leadership & Strategy- Develop and execute a comprehensive sales strategy for Remote Infrastructure Services and Cybersecurity solutions, with a focus on growing revenue, market share, and profitability.- Lead, mentor, and manage a high-performing sales team, setting clear goals and expectations, providing ongoing training, and ensuring a culture of success.- Must have experience and/or expert knowledge of the US marketplace and territory with an established network of contacts with CIO and technology executives.For detail and to apply, click herehttps://optimhire.com/developers/jv/245755?ref_code=ahmad-fakar
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Hiring For Network Field Engineer

Creative Infotech Solutions Pvt. Ltd.

Fluke Network Tester Design and Site Survey Using Auto-CAD and Microsoft Visio Tool Good Knowing About Cabling Types Brands CCTV Systems Fiber Optics Networking Data Rooms Preparations IT Infrastructure
Network Engineer - Passive - IT Networking InfrastructureJob Location - Ahmedabad, Ankleshwar, Vapi, GujratJob DescriptionAnalysis, planning, designing and implementation of:Network passive Infrastructure (Fiber/Copper).Passive design tasks include:Top Level Architecture.Low Level Architecture.GPON Design.Resolving passive infrastructure design questions.Documenting port assignments.Site Management: Manage, support and document passive and material installation.Manage and meet planned schedules.Document customer network and passive infrastructure problems and resolution.Work with internal teams (Sales and pre sales teams) to fill information gaps and communicate architecture and technical solutions.Job RequirementsBachelor of Engineering or Computer Science.+2 years of experience.Must have a minimum 2 years of experience as Network site engineer ,Testing using Fluke network tester, Design and site survey using Auto-CAD and Microsoft Visio ToolGood knowing about cabling types brands, , CCTV Systems, Fiber optics networking, Data rooms PreparationsMust have Two Wheeler vehicle*Team player
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Developer

Systos Placements

  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Indore
ITIL-Information Technology Infrastructure Library
React.js Developer Responsibilities:Meeting with the development team to discuss user interface ideas and applications.Reviewing application requirements and interface designs.Identifying web-based user interactions.Developing and implementing highly responsive user interface components using react concepts.Writing application interface codes using JavaScript following react.js workflows.Troubleshooting interface software and debugging application codes.Developing and implementing front-end architecture to support user interface concepts.Monitoring and improving front-end performance.Documenting application changes and developing updates.
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Infrastructure Engineer

Aspirify Enterprises Private Limited

  • 1 - 4 yrs
  • 4.0 Lac/Yr
  • Delhi
Linux IT Infrastructure Support
We are seeking a talented Infrastructure Engineer to join our team.Position: Infrastructure EngineerLocation: DelhiExperience: 1-3 Yearsa) Role and Responsibilities:1. Proficiency in network configuration and troubleshooting.2. Familiarity with network protocols and technologies such as TCP/IP, DNS, DHCP, VLANs, and VPNs.3. Experience with network monitoring and management tools.4. Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud.5. Understanding of virtualization technologies like VMware or Hyper-V.6. Basic understanding of cybersecurity principles and protocols, including firewalls and intrusion detection systems.7. Familiarity with web server technologies such as Apache HTTP Server or Nginx.b) Requirements:1. Bachelor's degree in anystream.2. Strong analytical and problem-solving skills.3. Good communication and teamwork abilities.c) Benefits:Competitive salary: Best in the industry.Opportunity for professional growth and development.Dynamic and collaborative work environment.Immediate joiners are welcome.d)How to Apply:If you are a talented Infrastructure Engineer looking for an exciting opportunity, we want to hear from you! Please send your resume to infosec.hiring.in@gmail.com.
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Tiruchirappalli
IT Infrastructure Support
TO GIVE SUPPORT TO THE CLIENTS THROUGH YOUR ENTHUSIASTIC TRAININGTO WORK IN OUR PROJECTTO GIVE REGULAR REPORTS TO US ABOUT YOUR CLIENTS WORK PERFORMANCEMAINTAIN DIRECT CUSTOMER RELATIONSHIPTO HANDLE THE CUSTOMERS AND RECTIFY THEIR QUERIESEXCELLENT ORGANIZATIONAL AND TIME MANAGEMENT SKILLSMUST HAVE LAPTOP
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IT Support Executive

Ace Skills Edutech

  • 1 - 3 yrs
  • 7.0 Lac/Yr
  • Mumbai
Hardware Networking IT Helpdesk IT Service Desk IT Infrastructure Support LAN Support Walk in
IT Support Housing Finance MumbaiJob Responsibility:Collaborate with the procurement team to acquire IT assetsMaintain in place IT asset tracking system to monitor the location, status, and lifecycle of all assetsMaintain relationships with IT vendors, negotiate contracts, and stay informed about new technologies and industry trends.Installing & configuration of network serversCoordinate the deployment of IT assets to end-usersConduct regular audits to verify the accuracy of asset recordsShould be responsible for implementing, configuration & Troubleshooting of networks & devices supplied by the companyKey Skills: Key Skills:Ability to work independently and as part of the team and strong communication skillsExcellent problem-solving and troubleshooting skillsHighly motivated, self-sufficient and ability to learn quicklyMandatory:Proven experience in IT asset management, networking role.proficient in networking and infrastructureIndustry: OpenGender: OpenExperience: 1-3 Years of experienceJob Location: Andheri, Mumbai (Head Office)Working Days: 6 daysQualification: B.Tech/B.E. in Any SpecializationNotice Period: Immediate to 30 days onlyRelocation candidates: NO
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Hiring For IT Support Engineer

World Overseas services LLP

  • 3 - 9 yrs
  • 32.5 Lac/Yr
  • Canada
IT Support Engineer IT Support Technical Support Engineer IT Technical Support Engineer IT Infrastructure Support IT Support Executive IT Support Technician IT Support Analyst
Responsible for installing and configuring software and hardwareResponsible for managing network servers and technology toolsImproving the efficiency of current networksMaximise network efficiency, security and troubleshoot network performance
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IT Support Desk Specialist Client Technical Support Specialist IT Support Analyst IT Infrastructure Support Service Desk Specialist IT Support Technician IT Support Executive IT Support Engineer
Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers
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