Technical Experience: Proven work experience as a Technical SupportEngineer, Desktop Support Engineer, IT HelpDesk Technician or similar role Hands-on experience with Windows Desktop &Server + Linux OS environments Hands-on experience with working on Firewalls &VPN Configuration Hands-on experience with working on VMwareVirtualized Environments Good understanding of computer systems, mobiledevices and other tech products Ability to diagnose and troubleshoot basictechnical issues Familiarity with remote desktop applications andhelp desk software Excellent problem-solving and communicationskills Ability to provide step-by-step technical help, bothwritten and verbal BS degree in Information Technology, ComputerScience or relevant field Additional certification in Microsoft, Linux,Fortinet, SonicWALL, VMware or similartechnologies is a plus Significant experience managing web servers, ftpservers, mail servers. name servers Primary experience with Microsoft WinServer2003 / 2008 greatly preferred Significant experience with IIS (preferred) oralternatively Apache; key protocols (ftp, smtp;rdp, http; https; tcp/ip; etc.); remote hardwareadministration (stats; backup; real-timemonitoring); cron jobs; mime types (varied); DNS Experience with server performance issues,including load splitting/balancing, performancetuning, SCSI/RAID/SATA, and networkconnectivity. Knowledge of security issues, web administration,parallel and mirror sites; user per missioningschemes all in a Microsoft server environmentpreferred. Familiarity with database administration MSSQL/ MySQL 2+ years working professionally in a comparableposition and/or significant record of relatedacademic accomplishment.Skills the ability to think logically; a good memory of how software and operatingsystems work; excellent listening and questioning skills,combined with the ability to interact confidentlywith clients to establish what the problem