International Process Job Vacancies in Assam

We are looking for a dedicated Tele Caller to join our team in Ganeshguri, Guwahati. This entry-level role is perfect for individuals eager to start their career in customer service or sales. As a Tele Caller, your primary responsibility will be to make outbound calls to potential customers. You will introduce our products or services and gather information about customer needs. You will also handle customer inquiries, provide information, and encourage interest in our offerings. Developing and maintaining a good relationship with customers will be key to achieving your goals. To succeed in this role, you should possess strong verbal communication skills to explain products clearly and listen effectively to customer needs. You should be comfortable using a computer and basic software for logging calls and tracking customer interactions. A friendly demeanor and a positive attitude will help you engage with customers and create a pleasant calling experience. A high school diploma is required, and previous experience is not necessary; however, enthusiasm and a willingness to learn are essential. You should be able to work in a team and adapt to change quickly. Strong organizational skills will help you manage your tasks efficiently. If you are motivated and enjoy talking to people, this role is a great opportunity to grow your skills and advance in a supportive environment.

Excellent command over the English language with no MTI. Actively listen to customer concerns and provide appropriate solutions or escalate issues as necessary. Respond to customer inquiries via telephone in a professional and friendly manner. Diagnose and resolve customer issues effectively, aiming for first-call resolution whenever possible. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience. Gather and document customer feedback to identify trends and areas for improvement in services. Communicate customer insights and suggestions to the relevant departments to enhance service quality. Participate in team meetings to share experiences, challenges, and best practices. Participate in training sessions and workshops to improve personal skills and knowledge. Ensure all customer data is accurately entered and maintained in the customer support database.

We are seeking a motivated Tele Caller to join our team in Sibsagar. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed their 12th grade education. The Tele Caller will play a crucial role in engaging with potential customers and promoting our services.Key Responsibilities:1. **Make Outbound Calls:** You will contact potential customers to provide information about our services and generate interest.2. **Engage Customers:** Your task is to build rapport with customers by listening actively to their needs and addressing any queries they may have.3. **Record Information:** It is essential to maintain accurate records of customer interactions in our database for future reference.4. **Meet Targets:** You will be expected to achieve daily and weekly targets related to calls made and leads generated.5. **Follow Up:** Regular follow-up calls will be important to ensure customer satisfaction and to encourage conversions.Required Skills and Expectations:Candidates should have good verbal communication skills, a friendly demeanor, and the ability to handle rejection gracefully. Proficiency in local languages is a plus. You should be goal-oriented and able to work well in a team environment. Basic computer skills are necessary for maintaining records and data entry. Reliability and punctuality are crucial to succeed in this role. If you are eager to develop your career in sales and customer service, we would love to hear from you!

As a Travel Executive, you will play a crucial role in assisting clients with their travel plans and ensuring a smooth journey from start to finish.- **Plan and Organize Travel Itineraries**: You will create detailed travel itineraries based on client needs, including transportation, accommodation, and activities to ensure an enjoyable experience.- **Communicate with Clients**: Interacting with clients is key. You will answer questions, provide travel recommendations, and make adjustments to itineraries as needed, ensuring customer satisfaction.- **Book Travel Arrangements**: You will handle bookings for flights, hotels, and other transport. This requires attention to detail to ensure all arrangements are accurate and meet client preferences.- **Keep Updated on Travel Trends**: Staying informed about travel trends, destination information, and industry developments will help you provide valuable advice to clients and enhance their travel experience.- **Handle Documentation**: You will assist with the preparation and verification of travel documents, including visas and tickets, ensuring clients have all necessary paperwork for their trips.For this position, candidates should possess strong communication and interpersonal skills to effectively engage with clients. Attention to detail is essential for accurate bookings and documentation. A customer-focused attitude and the ability to work in a fast-paced environment are also important. Proficiency in basic computer applications will help streamline your tasks. This role is ideal for those who are enthusiastic about travel and eager to develop their skills in the industry.

Handle incoming calls from international customers regarding customer support, billing enquiry & CSAT.Provide accurate information and resolve customer issues effectively and efficiently.Listen actively to customers, understand their needs, and provide appropriate solutions.Escalate complex issues to the appropriate department when necessary.Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.Follow company policies and procedures to ensure compliance with industry standards.Work closely with team members and other departments to achieve common goals.Participate in team meetings and training sessions to enhance skills and knowledge.Maintain confidentiality of customer information.Ensure all customer information is accurate and updated.