Inbound Voice Process Job Vacancies in Ghaziabad

We are looking for a Customer Support Representative to join our team. This role involves interacting with customers to ensure their questions and concerns are addressed effectively. As a representative, you will work from home and provide excellent service to help build strong customer relationships.**Key Responsibilities:**- **Responding to Customer Inquiries:** Handle incoming calls and messages to assist customers with their questions or issues.- **Providing Product Information:** Share details about our products and services, helping customers understand features and benefits.- **Resolving Issues:** Identify and troubleshoot customer problems to find suitable solutions promptly.- **Documenting Interactions:** Keep accurate records of customer interactions and transactions for future reference and quality assurance.- **Following Up:** Proactively reach out to customers after resolving issues to ensure their satisfaction.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to effectively interact with customers.- **Problem-Solving Skills:** Be able to think critically and resolve customer issues in a timely manner.- **Patience and Empathy:** Show understanding and patience when dealing with customer concerns, ensuring they feel valued.- **Basic Computer Knowledge:** Familiarity with computers and the ability to navigate software applications is important.- **Team Player:** Be willing to collaborate with team members and share insights for improving customer service. We welcome freshers who have completed their 12th grade. If you are eager to learn and grow in customer service, this role is for you!

Profile - Customer Support ExecutiveQualification - Minimum 12th Pass Salary - 10000/- to 11000/- Per MonthGender - Male & Female Can ApplyLocation - GhaziabadDuties & Responsibilities-----Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.

Post Applied For - Tele CallerLocation Vaishali, GhaziabadExperience 0 to 2 YearsQualification 10th/12th/GraduationLanguage Hindi /EnglishJob Description Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications.Skill Communicational Clarity. You only have a minute of the listener's attention, so make each word count. ... Retention and Recall. Product Knowledge. Active Listening. Good communication

We are looking for an experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service background. Responsibilities include: Responding to customer inquiries via phone, email, and other communication channelsJOB DETAILS:Location: Kolkata, Chandigarh, Delhi, FaridabadShift: US Shift (Night shift)Salary: 20,000 - 25,000Working Days: 5 daysWorking Hours: 7:00 PM- 5:00 AMRoles & Responsibilities:Resolving customer issues and complaints in a timely and professional mannerProviding customers with helpful information regarding products and servicesEnsuring customer satisfaction through effective problem-solvingGenerating reports and analysing customer feedback Qualifications:Requirements & Skills:3+ years of customer service experience.Excellent communication and problem-solving skills.Knowledge of customer service software, databases, and tools.Ability to work independently and as part of a team.Ability to multitask and prioritise tasks.Strong organisational and time management skills.Bachelors degree or equivalent experience preferred.Benefits:Food providedPaid sick timeAccommodation provided

Greetings from Careernet!!!Work Mode: Work From OfficeNOTE: Experience Required minimum 6m to 3 years in Voice Support.Languages Required: English & HindiPosition: Customer ServiceIndustry: BankingSalary: 2.50 to 3.00LacsJob Location: Sec 125 Noida & Thane Wagle Estate.Age Limit: 28yrsQualification: Graduation.Work Schedule(# of Working Days): 6 Days working and 1 rotational offResponsibilities:To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.Complete the logs specified by the process (End-of-day target)Adherence to Information Security norms & quality process norms.To be aware of and comply with any updates about the processAct on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performanceInterview Mode: F2F

No Charges From Candidates * 1+ Yrs Exp as Inbound Customer Support - Voice Process (international BPO)* Excellent in Verbal English Communication Skill* Open for shift, Cab facility is given

Job descriptionInternational UK Inbound Voice ProcessCompanyLocation: Greater FaridabadDesignation: Inbound Sales AssociatesExperience - 0- 3 year'sQualification - Graduation /UGExcellent Communication SkillsJob Description:**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE**Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or servicesResponding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Responsible for generate sales through inbound and outbound calls.Inbound calls to be handled from the US, Australia, UKSales and Cross SalesWebsite chats in order to qualify leads into Sales opportunitiesProviding solutions to customer's queries, handling their objections effectivelyRigorous follow ups and managing outbound calls on business leads and leads generated from various eventsUpdating information on CRM and maintaining detailed database of all the prospective leads and their statusRouting qualified opportunities to sales executivesCommunicate the company's brand values to ensure the highest number of conversionsExecute strategy and process given by Sales HeadCustomer HandingLearning about Company's products, services, marketing Campaigns and to understand how these campaigns, products and services align to customer needsExplaining all the products, services and ongoing offers to our prospective customersProviding solutions to customer's queries, handling their objections effectivelyDesired Candidate ProfileBachelors degree / UGA genuine sales interestExcellent communicationProblem solverExceptional organisational skillsCreative thinkerTeam playerJob Benefits & PerksEligibility criteria: The candidate must have experience in International Inbound Customer Support.

* Permanent Life-time WFH - Work from Anywhere in India ** Experience with US Inbound Voice is MANDATORY ** NO FRESHERS ** MALE Candidates preferred *Roles and ResponsibilitiesInbound Customer Support - Voice ProcessHelp our clients from USAnswer phone calls and emailsSolve basic issues & answer customer queriesProvide informationCreate support tickets on the customer's behalfDesired Candidate Profile1-3 yr Exp in US US Voice Process is MANDATORYEdu: Graduate or Under-GraduateAge: 23-26 yrsGood Written & Spoken EnglishMust have a personal Laptop + Internet ConnectionPerks and BenefitsPermanent WFHWork from anywhere in India

Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Eligibility Criteria:The candidate must have experience in International Inbound Customer Support.Flexible to work in UK shiftShould able to join immediatelyMust have English FluencyShould have your own LAPTOP and Wifi (minimum speed required 60 MBPS)Benefits: Fixed Salary & 5 days workingJob Location: WORK FROM HOMEJob Role: Inbound Voice Process AssociateProcess: Inbound Voice Customer SupportShift: UK Shift (1.30 PM to 10.30 PM)Weekoff: Sat & Sun Fixed Off

Job Openings for 10 Inbound Voice Process Jobs for Freshers in Delhi NCR,English Language,Hindi speaking, having Educational qualification of : B.A with Good knowledge in English Language,Hindi speaking etc.

Location: Gurgaon, Udyog Vihar Phase IVShift: Night Shift Process: Inbound VoiceResponsibilities: Managing incoming calls and customer service inquiries Identifying and assessing customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies.RegardsArshdeep Advatix