Customer Support Associate (Banking Inbound Voice Process)- Noida

Careernet

Greetings from Careernet!!!

Work Mode: Work From Office

NOTE: Experience Required minimum 6m to 3 years in Voice Support.

Languages Required: English & Hindi

Position: Customer Service

Industry: Banking

Salary: to

Job Location: Sec 125 Noida & Thane Wagle Estate.

Age Limit: 28yrs

Qualification: Graduation.

Work Schedule(# of Working Days): 6 Days working and 1 rotational off

Responsibilities:

To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction

To identify and convert the opportunities for cross selling (banking product) on customer's call

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Interview Mode: F2F

Experience : 1 - 4 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Support Associate

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India