Inbound Voice Process

Advatix Logistics Power Supply

Location: Gurgaon, Udyog Vihar Phase IV

Shift: Night Shift

Process: Inbound Voice

Responsibilities:

Managing incoming calls and customer service inquiries

Identifying and assessing customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Regards

Arshdeep

Advatix

Experience : 2 - 4 Years

No. of Openings : 10

Education : B.A

Role : Voice Process Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India