Inbound Voice Process Fresher Jobs in Ghaziabad

We are looking for a Customer Support Representative to join our team. This role involves interacting with customers to ensure their questions and concerns are addressed effectively. As a representative, you will work from home and provide excellent service to help build strong customer relationships.**Key Responsibilities:**- **Responding to Customer Inquiries:** Handle incoming calls and messages to assist customers with their questions or issues.- **Providing Product Information:** Share details about our products and services, helping customers understand features and benefits.- **Resolving Issues:** Identify and troubleshoot customer problems to find suitable solutions promptly.- **Documenting Interactions:** Keep accurate records of customer interactions and transactions for future reference and quality assurance.- **Following Up:** Proactively reach out to customers after resolving issues to ensure their satisfaction.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to effectively interact with customers.- **Problem-Solving Skills:** Be able to think critically and resolve customer issues in a timely manner.- **Patience and Empathy:** Show understanding and patience when dealing with customer concerns, ensuring they feel valued.- **Basic Computer Knowledge:** Familiarity with computers and the ability to navigate software applications is important.- **Team Player:** Be willing to collaborate with team members and share insights for improving customer service. We welcome freshers who have completed their 12th grade. If you are eager to learn and grow in customer service, this role is for you!

Profile - Customer Support ExecutiveQualification - Minimum 12th Pass Salary - 10000/- to 11000/- Per MonthGender - Male & Female Can ApplyLocation - GhaziabadDuties & Responsibilities-----Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.

Post Applied For - Tele CallerLocation Vaishali, GhaziabadExperience 0 to 2 YearsQualification 10th/12th/GraduationLanguage Hindi /EnglishJob Description Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications.Skill Communicational Clarity. You only have a minute of the listener's attention, so make each word count. ... Retention and Recall. Product Knowledge. Active Listening. Good communication