Handling Customer Queries Job Vacancies in Navi Mumbai

We're also hiring for a Customer Service Coordinator role! In this role, you-ll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!

- Communicate with customers via phone, email or chat- Provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's needs- Process all guest check-ins, check-outs, and villa change/late check-out requests. Secure payment;- Communicate to appropriate staff when guests are waiting for an available villas. Advise guest of messages. Clear departures in computer system. - Coordinate with Housekeeping to track villa status and guest concerns and File guest paperwork or documentation. Operate telephone switchboard station.Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.Count and secure balance payments at beginning and end of shift.QualificationsAt least 1 - 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workPlease Note: Only From the Hospitality Experience can apply.RegardsSonam ShresthaSenior HR

We're also hiring for a Customer Service Coordinator role! In this role, youll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!