Ground Handling Job Vacancies in Indore

Join our team as an Airport Ground Staff member in Indore, India, where you will play a crucial role in ensuring the smooth operation of airport services. This position is ideal for individuals who have recently completed their 12th grade and are eager to start their career in the aviation industry.nnKey Responsibilities:nn1. Passenger Assistance: Help passengers with check-in procedures, baggage handling, and flight information. Provide guidance and support to ensure a pleasant journey.nn2. Baggage Management: Monitor and manage the loading and unloading of luggage. Ensure that baggage is handled with care and goes to the correct destinations.nn3. Customer Service: Address passenger inquiries and concerns with professionalism. Strive to enhance the customer experience through effective communication and problem-solving.nn4. Coordination with Airline Staff: Collaborate with pilots, cabin crew, and other airline personnel to ensure timely departures and arrivals. Communicate any issues that may affect flight schedules or passenger services.nnRequired Skills and Expectations:nnCandidates should possess excellent communication skills and a friendly demeanor to interact effectively with passengers. A strong attention to detail is essential, as the role requires careful handling of baggage and adherence to safety protocols. Ability to work efficiently in a fast-paced environment is important, along with a willingness to learn and adapt. A positive attitude and teamwork skills will help ensure a seamless airport experience for all travelers.

As an Airport Ground Staff member, you will play a crucial role in ensuring smooth airport operations. Your dedication and quick actions contribute significantly to a positive travel experience for passengers. Key responsibilities:- Check-in Assistance: Assist passengers with check-in procedures, helping them through the process of obtaining boarding passes and checking luggage.- Baggage Handling: Ensure that passengers' luggage is loaded and unloaded from aircraft safely and efficiently, preventing damage and loss.- Customer Service: Provide excellent customer service to passengers, addressing their queries and concerns, ensuring they feel valued and supported.- Security Compliance: Assist in following security protocols, which includes checking identification and ensuring that restricted areas are accessed only by authorized personnel.- Flight Coordination: Work closely with the flight crew and other airport staff to facilitate smooth operations, helping manage boarding procedures and communicating any relevant information.Required skills and expectations:Candidates should possess a high school diploma or equivalent, and prior experience is not required, making this position suitable for recent graduates or those seeking to enter the aviation industry. Strong communication skills are essential to interact effectively with passengers and colleagues. Additionally, candidates must demonstrate a commitment to teamwork and have a customer-oriented attitude. A basic understanding of airport operations is a plus, though training will be provided to support your success in this role.

Join a dynamic team as an Airport Passenger Service Associate in Indore, India. This role is perfect for candidates with 0 to 5 years of experience and requires a minimum educational qualification of 12th grade. You will play a crucial role in enhancing the travel experience for passengers.nnKey Responsibilities:nn- Customer Assistance: Help passengers with check-in procedures, baggage handling, and boarding processes to ensure a smooth travel experience.n- Information Provision: Provide accurate information regarding flight schedules, terminal facilities, and airline services to passengers and their families.n- Problem Resolution: Address any passenger concerns or issues promptly and professionally, maintaining a calm demeanor in busy situations.n- Documentation Handling: Ensure that all necessary paperwork, including boarding passes and baggage tags, is processed accurately and efficiently.nnRequired Skills and Expectations:nnIdeal candidates should possess strong communication skills and have a friendly, approachable demeanor. Basic problem-solving abilities are essential to effectively address passenger inquiries and challenges. Being detail-oriented is crucial for managing documentation accurately. Teamwork is important, as you will be collaborating with other airport staff. A willingness to learn and adapt in a fast-paced environment is expected, making this an excellent opportunity for individuals looking to start their career in the aviation industry.

We are looking for dedicated Ground Staff to join our team in Indore. This full-time position is suitable for candidates with experience ranging from none to six years and requires a minimum educational qualification of a 10th pass.Key Responsibilities:- Customer Assistance: Interact with passengers to help them with check-in procedures and answer queries, ensuring a pleasant travel experience.- Baggage Handling: Safely manage passengers' luggage from check-in to the aircraft, ensuring no damage occurs and that bags are transported efficiently.- Security Checks: Conduct security protocols for passengers and their belongings, maintaining safety standards in compliance with regulations.- Information Dissemination: Provide information on flight schedules, boarding procedures, and airport facilities to assist throughout the airport experience.- Team Collaboration: Work closely with other ground staff and departments to facilitate smooth operations, enhancing overall efficiency and service quality.Required Skills and Expectations:Candidates should possess strong communication skills to effectively engage with passengers. A friendly and professional demeanor is essential for delivering excellent customer service. Being able to work under pressure in a fast-paced environment is important, as tasks may need to be completed quickly and efficiently. Teamwork skills are also crucial, allowing you to collaborate effectively with colleagues. Flexibility in work hours is expected to accommodate the varying flight schedules. The ability to handle physical tasks related to baggage and other responsibilities will be important in this role.

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationIndoreJob SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 20,000 - 28,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

As an Air Ticketing Executive, you will play a vital role in managing ticket sales and customer inquiries related to travel. Your primary responsibilities will include:- Booking Flights: You will assist customers in selecting and booking flights based on their preferences and requirements, ensuring all details are accurately entered into the system.- Customer Service: Providing excellent customer support by addressing queries and resolving issues related to ticketing, cancellations, and flight changes.- Ticketing Procedures: Familiarizing yourself with ticketing software and procedures to process flight reservations effectively while adhering to company policies.- Fare Quotations: You will provide customers with competitive fare options and help them understand the various pricing structures available.- Record Management: Maintaining accurate records of transactions and passenger information to support smooth operations and comply with regulations.- Collaboration: Working closely with airlines and travel agents to ensure all tickets are issued correctly and any changes are communicated promptly.For this role, you are expected to have effective communication skills, both verbal and written, to interact confidently with customers. Attention to detail is crucial for processing bookings accurately. A positive attitude and willingness to learn will help you succeed in a fast-paced environment. Experience in ticketing or the travel industry is a plus but not mandatory, as you will be provided with training. Proficiency in using computers and ticketing software will enhance your performance in this role.

As a Ground Staff member, you will play a crucial role in ensuring smooth airport operations and excellent customer service. You will be responsible for various tasks, and your attention to detail is important in this role.Key Responsibilities:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying identification, managing boarding passes, and ensuring a seamless experience.- Baggage Handling: Oversee the loading and unloading of luggage, ensuring bags are handled with care and delivered to the right flights.- Customer Service: Provide helpful assistance to passengers at various points, addressing their inquiries and resolving any issues with professionalism.- Safety and Security Checks: Conduct necessary safety inspections and security protocols to maintain a safe airport environment.- Coordination with Crew: Work closely with airline crew members to ensure timely departures and arrivals, maintaining clear communication throughout.Required Skills and Expectations:- Must have completed at least 12th grade and possess good communication skills to interact effectively with passengers and team members.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining attention to detail.- Strong problem-solving skills to quickly assist passengers with any issues that arise.- Willingness to work flexible hours, including weekends and holidays, as this is a full-time position.- A positive attitude and a commitment to providing excellent customer service are essential. This role is ideal for individuals with up to six years of experience who are eager to start their career in the aviation industry.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

As an Air Cargo Executive, your main responsibilities will include overseeing all aspects of cargo handling, coordinating with cargo staff and ground handling staff to ensure smooth operations at the airport. You will be required to manage air cargo operations, including loading and unloading of freight, supervising ground operations, and ensuring timely delivery of cargo.Key skills for this role include a strong understanding of air cargo logistics, supply chain management, and export-import documentation. You should have excellent communication skills.

Responsibilities:1. Issuing, reissuing, and cancelling air tickets for customers.2. Handling customer inquiries and providing information on flight schedules, fares, and availability.3. Coordinating with airlines to confirm reservations and resolve any booking issues.4. Ensuring compliance with airline policies and procedures.5. Assisting customers with check-in and boarding procedures.6. Handling customer complaints and offering solutions to ensure customer satisfaction.7. Maintaining accurate records of ticketing transactions.

Responsibilities for Airport Staff may include:- Assisting passengers with check-in, boarding, and disembarking from flights- Handling baggage and cargo in a safe and efficient manner- Checking passports and travel documents- Ensuring compliance with airport security procedures- Providing information and assistance to passengers- Operating airport equipment, such as conveyor belts and baggage carts- Maintaining cleanliness and orderliness in the airport terminal- Handling customer inquiries and complaints in a professional manner

We are looking for hardworking and enthusiastic individuals to join our team as Ground Staff in Indore. This role is essential for ensuring smooth operations at our facility. Both freshers and experienced candidates (0-6 years) who have completed their 12th grade are encouraged to apply. Key Responsibilities:- Customer Assistance: Greet and assist passengers as they arrive, ensuring a welcoming experience and handling inquiries efficiently.- Check-in Support: Help passengers with the check-in process, including baggage handling and ticket verification, to facilitate a seamless travel experience.- Ticketing and Documentation: Manage the sale of tickets and prepare necessary travel documents, ensuring accuracy and compliance with regulations.- Baggage Services: Ensure timely handling of baggage, guiding passengers to the baggage claim area, and addressing any issues they may encounter.- Safety Compliance: Follow safety procedures and protocols at all times, contributing to a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with passengers. A friendly and approachable demeanor is essential for providing great customer service. Basic computer knowledge is required for managing ticketing systems. Candidates should be organized and able to multitask in a fast-paced environment. A team player attitude and a willingness to learn are also important. Candidates must be flexible with work hours, including weekends and holidays, based on operational needs.

We are looking for enthusiastic and friendly individuals to join our team as Cabin Crew. In this role, you will ensure the safety and comfort of passengers throughout their journey. Key Responsibilities:- Safety Procedures: You will be responsible for demonstrating safety procedures to passengers and ensuring they follow safety regulations during the flight.- Passenger Assistance: Your role includes helping passengers with their needs, whether it be serving meals or providing comfort items during the flight.- Cabin Preparation: Before each flight, you will prepare the cabin by checking the emergency equipment and stocking supplies to ensure a comfortable environment for passengers.- Conflict Resolution: You will handle any passenger issues or concerns that arise during the flight, working to resolve them calmly and efficiently.- Emergency Response: In case of an emergency, you must be ready to respond promptly and effectively, following established protocols to ensure passenger safety.Required Skills and Expectations:Candidates should have a positive attitude and excellent communication skills, as you will be interacting with diverse groups of people. An ability to remain calm under pressure and handle unexpected situations is essential. Good teamwork skills are also crucial, as you will work closely with other crew members. A minimum of 12th grade education is required, and while previous experience in hospitality or customer service is preferred, it is not mandatory. A passion for travel and a commitment to providing exceptional service are key attributes for success in this role.

Ground Staff are responsible for assisting passengers and ensuring smooth airport operations on the ground. They handle passenger services, baggage handling, check-in procedures, boarding, and coordination with airline and airport authorities to maintain safety and efficiency.Key ResponsibilitiesAssist passengers during check-in, boarding, and arrival procedures.Verify passenger tickets, passports, and travel documents.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Handle passenger queries, complaints, and special assistance requests.Coordinate with airline crew, security, and airport authorities.Ensure proper loading and unloading of passenger baggage.Assist passengers with wheelchairs, elderly passengers, and unaccompanied minors.Maintain safety and security regulations at the airport.Ensure smooth boarding and deboarding of passengers.Skills RequiredExcellent communication and customer service skillsAbility to work in team environmentsProblem-solving and quick decision-making abilityProfessional appearance and attitudeBasic computer knowledgeAbility to work in rotational shifts including nights and weekendsQualificationMinimum 10+2 (Higher Secondary) or Graduate in any disciplineDiploma or certification in Aviation, Hospitality, or Travel Management (preferred)ExperienceFreshers can applyPrior experience in customer service, hospitality, or aviation is an advantageSalary (India Approx.)18,000 35,000 per month for freshersHigher with experience and airline company

An Air Ticketing Executive handles flight reservations, ticket issuance, rebooking, and customer travel support. The job sits at the intersection of airline systems, fare rules, and passenger service, and is common in airlines, travel agencies, OTAs, and airport offices.Key ResponsibilitiesCreate, modify, and cancel flight bookings.Issue tickets and process reissues, reroutes, refunds, and voids.Quote fares, taxes, and service fees.Advise customers on baggage, visa, and travel policies.Handle special service requests (meals, seats, wheelchairs, UMNR).Coordinate with airlines for schedule changes or disruptions.Maintain accurate PNR and payment records.Meet sales and service quality targets.Daily Work ActivitiesChecking availability and best fares.Responding to calls, emails, or walk-in clients.Monitoring queues for time limits and ticketing deadlines.Updating passengers about delays or cancellations.Preparing daily sales and cash reports.Skills & CompetenciesKnowledge of fare construction and airline rules.Familiarity with Global Distribution Systems (GDS).Good communication and persuasive skills.Accuracy with data entry and payments.Ability to manage irate or stressed travelers.Time management and multitasking.

Join our team as an Airport Ground Staff member in Indore, India, where you will play a vital role in ensuring smooth airport operations and providing excellent customer service. This full-time position is ideal for candidates with up to 2 years of experience, including fresh graduates.nnKey Responsibilities:nn- Passenger Assistance: Help passengers with check-in, boarding, and baggage inquiries, ensuring a pleasant travel experience.n n- Safety and Security: Maintain safety protocols and assist in security checks to ensure compliance with airport regulations.nn- Communication: Serve as a point of contact for passengers, providing information about flight statuses, gate changes, and airport facilities.nn- Team Collaboration: Work closely with other airport staff and airline personnel to facilitate efficient operations and quick problem resolution.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade education and possess clear communication skills. A friendly and approachable demeanor is essential for engaging with passengers positively. You should be a team player who can work effectively in a fast-paced environment while managing multiple tasks. Strong attention to detail and a commitment to safety are crucial in this role. Prior experience is not mandatory, but a willingness to learn and adapt is highly encouraged. Your role will directly impact the comfort and satisfaction of every traveler passing through the airport.

Join our dynamic team as a Customer Support Executive in Indore, India. This full-time, work-from-home position is ideal for individuals looking to begin or advance their careers in customer service.nnKey Responsibilities:n- Respond to Customer Inquiries: Provide timely and accurate responses to customer questions via phone, email, or chat, ensuring their needs are met.n- Resolve Issues: Effectively troubleshoot and resolve customer complaints, striving for first-contact resolution whenever possible.n- Maintain Records: Keep detailed records of customer interactions and transactions, ensuring all information is up-to-date in our systems.n- Collaborate with Team: Work closely with team members and supervisors to share insights and improve the customer experience.nnRequirements and Expectations:n- Education: A minimum of 12th grade completion is required. Candidates with up to 2 years of experience in a customer service role are encouraged to apply.n- Communication Skills: Excellent verbal and written communication skills are essential to interact with diverse customers effectively.n- Problem-Solving Ability: The candidate should demonstrate a logical approach to solving problems and be able to think on their feet.n- Adaptability: Ability to adjust to different customer personalities and situations, ensuring a personalized experience for each customer.n- Team Player: A willingness to collaborate and support your colleagues in achieving common goals is crucial. nnThis role offers an exciting opportunity for growth and development in a supportive environment.

Join our team as Ground Staff in Indore and be an essential part of our operational success. This full-time position is ideal for individuals at the beginning of their careers, offering opportunities to develop skills in a dynamic environment.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in procedures, provide information regarding flights, and ensure they have a pleasant travel experience.n n2. Baggage Handling: Safely manage and transport luggage to ensure timely delivery and prevent damage during the boarding and disembarking processes.nn3. Facility Maintenance: Help keep the waiting area and boarding gates tidy, ensuring all facilities are clean and functional for passenger use.nn4. Safety Compliance: Follow safety protocols at all times, ensuring the well-being of passengers and staff in airport operations.nnRequired Skills and Expectations:nnCandidates should be at least 12th grade pass with a willingness to learn on the job. A friendly demeanor and excellent communication skills are essential for interacting with passengers. Basic problem-solving abilities will aid in providing effective solutions to customer queries. Flexibility to work in shifts, including weekends and holidays, is expected. A commitment to maintaining the highest standards of safety and professionalism in the airport environment is crucial for this role. Those with previous experience in customer service will have an advantage, but it is not mandatory.