Grievance Handling Job Vacancies in Delhi NCR

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.

RESPONSIBILITY 1 Understanding federal, state, and local labor laws, as well as industry-specific regulations. 2 Ability to carefully review documents, policies, and procedures to ensure they comply with legal standards. 3 Ability to analyze complex regulations and data to identify compliance risks and develop solutions. 4 Strong verbal and written communication skills for explaining compliance requirements to employees and management. 5 Ability to address and resolve compliance issues effectively and efficiently. 6 Capability to manage multiple tasks, maintain detailed records, and handle complex compliance projects. 7 High level of integrity and ethical standards to ensure adherence to legal and organizational norms. 8 Skills to develop and deliver training programs to educate employees about compliance issues and policies. 9 Ability to assess compliance risks and implement strategies to mitigate them. 10 Keeping up-to-date with changes in laws and regulations that affect HR practices. 11 Familiarity with HR software and compliance tracking tools. 12 Skills to handle disputes and conflicts related to compliance issues. TASK AND ACTIVITY 1 Monitor and review updates on federal, state, and local labor laws and industry-specific regulations. 2 Develop or revise HR policies and procedures to ensure compliance with current laws and regulations. 3 Develop or update training materials related to compliance issues and legal requirements. 4 Investigate reported compliance issues or employee grievances. 5 Perform routine audits of HR processes and practices to ensure compliance. 6 Meet with management to discuss compliance issues, policy changes, or risk management strategies. 7 Keep detailed records of compliance-related activities, including training sessions, audits, and investigations.

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Candidate will be responsible for customer handling, customer service, ticketing, order taking, order serving.Candidate should be comfortable for rotational shifts (Day, Mid, Evening, Night)

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred