Front Office Operations Job Vacancies in Assam

As a Front Desk Executive in Dibrugarh, you will be the first point of contact for visitors and clients, ensuring a warm and professional welcome. Your role is crucial in maintaining the smooth operation of the office and providing excellent customer service.**Key Responsibilities:**- **Greet Visitors:** Welcome clients and guests with a friendly demeanor, ensuring they feel valued and comfortable upon arrival.- **Manage Phone Calls:** Handle incoming calls professionally, directing them to the appropriate staff members or taking accurate messages for follow-up.- **Schedule Appointments:** Organize and manage the calendar for meetings and appointments, ensuring no scheduling conflicts arise.- **Maintain Front Desk Area:** Keep the front desk tidy and organized, creating a pleasant environment for visitors and employees alike.- **Provide Information:** Assist visitors by providing accurate information about services, directions, and other inquiries they may have.- **Handle Mail and Deliveries:** Receive and sort incoming mail and packages, ensuring timely distribution to the appropriate personnel.**Required Skills and Expectations:**Candidates should have 2 to 4 years of experience in a similar role. Strong communication and interpersonal skills are essential, as you will interact with diverse people daily. A friendly and professional attitude is expected, along with excellent organizational abilities to manage multiple tasks efficiently. Proficiency in basic computer skills, such as using office software and managing electronic calendars, is necessary. Being detail-oriented and capable of handling occasional stressful situations with grace is also important.

-Greet all clients with warmth, courtesy, and professionalism.-Provide detailed information about spa and salon services, treatments, and products.-Address client inquiries, concerns, and requests promptly and effectively.-Manage appointment bookings through phone, walk-ins, and online systems.-Maintain an organized and updated appointment calendar.-Handle client check-ins and check-outs efficiently.-Maintain records of daily sales, client visits, and service details.-Liaise with service staff to ensure timely service delivery.-Maintain inventory of front desk supplies and assist in product stock tracking.-Handle correspondence via phone, email, or messaging platforms.

- Greet and welcome patients, visitors and accompanying guests with professional, courteous and empathetic manner as soon as they arrive at the clinic.- Manage check-in and check-out processes: register new patients, verify and update patient demographics, ensure correct documentation (ID, consent forms, health history) are collected.- Maintain a neat, clean and presentable front-desk/reception area, ensuring brochures, displays (for hair transplant, aesthetic procedures) are stocked, and waiting area is comfortable.- Handle appointment booking, rescheduling, cancellations for consultations, pre-operative assessments, surgical procedures, and follow-up visits (hair transplant, cosmetic surgery).- Communicate with clinicians, technicians, support staff (surgery coordinator, nursing, after-care) to confirm schedules, prepare rooms; ensure patient arrival times and room allocation are optimised.- Send appointment reminders (via phone, SMS, email) to minimise no-shows; document and follow-up as needed.- Answer incoming telephone calls, respond to email and online enquiries about hair-transplant and cosmetic surgery services, pricing, packages, procedure information, financing/EMIs if offered; redirect to appropriate staff as needed.- Assist patients with paperwork: consent forms, pre-surgery instructions, post-surgery care instructions, as directed by clinical coordinator.- Update and maintain electronic/digital patient records, ensure correct filing of physical and digital documents in compliance with privacy and confidentiality norms.- Collect payments/co-payments at reception (consultation fees, pre-procedure deposits), issue receipts, and coordinate with accounts/finance team for billing of surgical packages, follow-ups, and after-care services.- Maintain cash/transaction records, cash-drawer reconciliation at end of shift if applicable, and ensure all receipts are properly logged.- Manage patient flow in the clinic so that patients are seen timely, waiting times are minimised, and the reception liaises with nursing/clinical teams to alert when patients are late, preparation is needed, or rooms are ready.- Be the first face/voice of the clinic: ensure patients feel welcomed, comfortable and informed. Address queries patiently; escalate complaints or concerns appropriately.- After procedures, assist in follow-up scheduling, patient feedback calls or messages to check on patient satisfaction, essentials of after-care, and encourage retention/follow-ups.- Ensure all patient interactions, records and communications are handled with strict confidentiality and in compliance with legal/medical privacy regulations.