Female Support Technician Jobs

Job Details: Job Title: Customer Support Executive / Senior Customer Support Executive Gender: Female Department: Customer Care Team Location: Vanagaram, Chennai Experience: 0-5 years Languages Required: English and Hindi Employment Type: Full-Time Reporting To: Customer Care Team Leader Total openings: 10 Salary: For Freshers (15,000 Take home); for experienced candidates, a maximum of 25,000Take home based on experience and interview performance. Working Days and Week-Off Policy: For the first three months, employees will work six days a week. After completing three months, employees will be eligible for alternate and rotational week-offs. This means employees will work six days one week and five days the following week, with week-offs scheduled on a rotational basis. Shift: General ShiftKey Responsibilities: Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and escalations. Convert customer inquiries into sales and achieve assigned targets. Provide customer support through calls, emails, and live chat. Maintain customer records, follow-ups, and daily reports in the CRM. Build strong customer relationships and ensure customer satisfaction. Identify upselling and cross-selling opportunities wherever applicable.Required Skills & Qualifications: Any graduate or undergraduate candidate can apply. Good communication skills in English and Hindi are mandatory. Basic computer knowledge, including MS Excel, email, and CRM handling. Strong customer service, problem-solving, and interpersonal skills. Ability to handle customer concerns and work towards targets. Experience in BPO, call centres, sales, or customer support will be an added advantage.

We are seeking a dedicated CRM Executive to join our team in Jaipur, India. This role is ideal for individuals looking to start their career in customer relationship management and sales.As a CRM Executive, your key responsibilities will include identifying new business opportunities to enhance our client base. You will be responsible for building strong relationships with clients, understanding their needs, and ensuring their satisfaction. Additionally, you will generate leads and work towards closing deals effectively to drive business growth.To be successful in this role, you must possess excellent communication and negotiation skills, enabling you to convey information clearly and persuasively. Strong networking and relationship-building abilities are essential as you will be interacting with various clients. The ability to thrive in a fast-paced environment is crucial, as you will be juggling multiple tasks and responsibilities.This is a full-time position that requires you to work from our office in Jaipur. As this is an entry-level role, candidates with 0-1 years of experience are encouraged to apply. A minimum education requirement is the completion of the 12th grade. If you are passionate about customer relations and eager to contribute to a dynamic team, we invite you to apply for this exciting opportunity.

Job Title: Service CoordinatorDepartment: Service / OperationsGender: FemaleQualification:Any GraduationExperience: 1-2 years of relevant experience preferredLocation: RavetEmployment Type: Full-timeOn site We are looking for a Service Coordinator to manage communication and coordination between customers, technicians, and team. The candidate will be responsible for handling service requests, scheduling technician visits, following up on pending jobs, addressing customer queries, and ensuring timely completion of service activities.Key Responsibilities Coordinate with technicians and assign service jobs based on customer requirements. Schedule and coordinate technician visits and customer appointments. Handle incoming customer calls and service-related queries. Register customer complaints and coordinate with the concerned technician/team for resolution. Follow up with technicians regarding pending and ongoing service jobs. Keep customers informed about technician visits, job status, and servi ce progress. Coordinate with customers to confirm appointments and service requirements. Take customer feedback after completion of service work. Maintain accurate service records, customer details, complaint records, and follow-up information. Monitor pending service requests and ensure timely closure. Coordinate effectively between customers, technicians, and management. Escalate unresolved customer issues to the appropriate team or management. Perform other service coordination and administrative tasks as required.Required Skills Excellent verbal communication skills. Polite, professional, and customer-friendly telephone manner. Good coordination and follow-up skills. Basic computer knowledge, including MS Office and email. Good problem-solving and multitasking abilities. Ability to handle customer complaints professionally. Ability to manage multiple service requests and follow-ups. Positive attitude and willingness to learn. Ability to work effectively with technicians, customers, and internal teams. Freshers with good communication skills and a willingness to learn are welcome to apply. Candidates with 1-2 years of experience in service coordination, customer support, telecalling, or a similar role will be preferred.

Job description:Sales Coordinator (Female)Company: Sundawn IndustriesIndustry: Plywood, Timber & Building MaterialsDepartment: Sales & Business DevelopmentLocation: Delhi-NCREmployment Type: Full-Time, PermanentExperience: 1-4 YearsQualification: Graduate in any disciplineAbout the RoleSundawn Industries is looking for a proactive, confident, and result-oriented Female Sales Coordinator cum Lead Generation Executive to generate business enquiries, contact potential customers, follow up on leads received through social media and other platforms, and convert prospects into sales opportunities.The candidate will be primarily responsible for outbound calling, lead generation, handling incoming enquiries, identifying customer requirements, and coordinating with the sales team to drive business growth. Good communication, convincing skills, and a strong follow-up approach are essential for this role.Key ResponsibilitiesLead Generation & Outbound CallingGenerate new business leads through outbound calls, online research, business directories, and other relevant platforms.Call potential customers, builders, architects, interior designers, contractors, dealers, and institutional buyers.Identify prospective customers and introduce the company's products, including plywood, timber, laminates, and related building materials.Understand customer requirements, explain product offerings, and generate interest in the company's products.Build and maintain a database of prospective customers for future business opportunities.Social Media & Online Lead ManagementHandle enquiries and leads received through social media platforms, the company website, online portals, and other digital channels.Contact incoming leads promptly and understand their product requirements, budgets, and purchase timelines.Follow up consistently with interested prospects to move them towards quotations, meetings, and sales.Maintain records of all incoming leads, calls, customer interactions, and follow-up activities.Identify potential opportunities from online enquiries and convert them into qualified sales leads.Sales Conversion & Customer Follow-upFollow up with prospective customers until the enquiry progresses to a quotation, order, or sale.Share product information, catalogues, and quotations with potential customers as required.Coordinate with the sales team for pricing, product availability, meetings, and commercial negotiations.Maintain relationships with existing customers and explore opportunities for repeat business.Track lead conversion, pending enquiries, and reasons for lost sales.Work towards achieving monthly targets for calls, qualified leads, follow-ups, and sales conversions.Sales Coordination & ReportingMaintain daily calling reports, lead databases, customer details, and sales follow-up records using MS Excel.Prepare daily, weekly, and monthly reports on leads generated, calls made, enquiries received, and conversions achieved.Coordinate with internal departments and the sales team to ensure timely responses to customer enquiries.Maintain accurate customer information and ensure timely follow-up on every active lead.Required Candidate ProfileFemale candidate preferred.Graduate in any discipline.1-4 years of experience in telecalling, lead generation, telesales, inside sales, or sales coordination preferred.Excellent communication, convincing, and customer-handling skills.Confidence in making outbound calls and speaking with new customers.Ability to follow up regularly and convert enquiries into business opportunities.Basic computer knowledge and proficiency in MS Excel, MS Word, and email communication.Ability to manage multiple leads and maintain accurate records.Knowledge of CRM software is not mandatory; lead tracking can be managed through Excel and internal reporting systems.Experience in plywood, timber, construction, interiors, or building materials will be an added advantage.Key SkillsLead Generation, Outbound Calling, Telecalling, Telesales, Inside Sales, Sales Conversion, Customer Relationship Management, Social Media Lead Handling, Online Enquiry Management, Customer Follow-up, MS Excel, Sales Reporting, Database Management, Communication Skills, Convincing Skills, Sales Coordination.Performance ExpectationsGenerate new leads through outbound calls and online enquiries.Respond promptly to leads received through social media and other platforms.Maintain consistent follow-ups with prospective customers.Convert qualified leads into quotations, meetings, and sales opportunities.Maintain accurate lead records and submit daily activity reports.Contribute to the achievement of monthly sales and lead conversion targets.How to ApplyInterested candidates are requested to share their updated CV using the contact details below.Company: Sundawn IndustriesEmail: hr.sundawn@gmail.comContact Numbers: 9289221471 / 9289997469Benefits:Cell phone reimbursementCommuter assistanceInternet reimbursementPaid sick time

We are seeking a Back Office Coordinator to join our team in Basti Bawa Khel, Jalandhar. This full-time position is ideal for a detail-oriented female graduate with 1 to 2 years of experience in administrative roles.nnThe Back Office Coordinator will be responsible for ensuring smooth daily operations within our office. Key responsibilities include managing documentation and maintaining accurate records to support various departments. You will also assist in coordinating schedules, ensuring that appointments and meetings run efficiently. nnIn addition, the role involves communication with internal teams to facilitate information sharing and updates, as well as verifying data entry to maintain accuracy and consistency. You will help resolve administrative issues and provide support to your colleagues, promoting a collaborative work environment.nnThe ideal candidate should be organized, possess excellent communication skills, and demonstrate proficiency in office software. Attention to detail is crucial, as well as the ability to prioritize tasks effectively. A strong work ethic and the ability to work independently while being a team player are essential for success in this role. nnIf you are looking to build your career in a dynamic and supportive work environment, we encourage you to apply for this opportunity.

We are looking for a Customer Care Executive based in Delhi NCR to provide exceptional support to our customers. This role is ideal for fresh graduates who have completed their 12th grade and are eager to begin their career in customer service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats to assist customers with their questions and concerns promptly and professionally.- Provide Product Information: Educate customers about our products and services, ensuring they have the necessary information to make informed decisions.- Resolve Issues: Address and resolve customer complaints effectively to enhance satisfaction and maintain a positive relationship with our clientele.- Document Interactions: Maintain accurate records of customer interactions and feedback to help improve our service and identify trends.- Collaborate with Team Members: Work closely with team members to share insights and suggest improvements for customer service processes.Required Skills and Expectations:Candidates must possess excellent verbal communication skills in English, allowing them to interact clearly and courteously with customers. Strong listening skills are essential to understand customer needs and ensure appropriate solutions are provided. A friendly demeanor is necessary to create a welcoming atmosphere for customers. Candidates should be comfortable using computers and navigating various software applications. Punctuality and reliability are crucial, as this is a full-time work-from-home position. We seek passionate individuals committed to delivering a positive customer experience.

* Coordinate with operators at various project sites for daily updates and issue resolution* Communicate with clients regarding service updates, concerns, or technical queries* Track and ensure timely completion of tasks related to service and maintenance* Document reports, follow-ups, and feedback received from clients and site teams* Maintain internal project records and service logs.* Receive and resolve customers', or clients' complaints.* Schedule service appointments, installations, and follow-up visits, coordinating with fields technicians and customer availability.* Represent the company in a professional and positive manner.* Maintain accurate records of customer interactions, service history, and system installations in Service Titan.

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.

We are seeking a dedicated Customer Service Manager to lead our customer support team in Patna, India. The ideal candidate will have 1 to 4 years of experience in customer service and should be a female with at least a 12th-grade education. This full-time position requires the individual to work from the office.In this role, you will oversee customer service operations, ensuring that our customers receive the highest level of support. You will manage a team, train new staff, and implement strategies to improve customer satisfaction.Key responsibilities include:- Team Leadership: Lead, motivate, and develop a team of customer service representatives to ensure effective performance.- Customer Support: Address customer inquiries and complaints efficiently, ensuring timely resolution to enhance customer experience.- Process Improvement: Analyze current customer service processes and work on enhancing them to boost productivity and satisfaction.- Reporting: Track and report on key performance metrics to gauge team performance and customer happiness.Candidates should possess excellent communication skills, a positive attitude, and strong problem-solving abilities. Ability to manage stress and work effectively under pressure is important. Proficiency in computer applications and basic customer service tools is expected. A strong focus on team collaboration and customer relationships is essential in this role.

Job Title: Customer Care ExecutiveLocation: Gurgaon, HaryanaJob Type: Full-timeJob Description:We are looking for a skilled and motivated Customer Care Executive to join our team in Gurgaon. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring customer satisfaction.Key Responsibilities:- Handle inbound and outbound customer calls in a professional manner.- Address customer inquiries and resolve issues promptly and accurately.- Maintain records of customer interactions and transactions.- Escalate unresolved issues to the appropriate departments.- Follow up to ensure complete resolution of customer concerns.- Provide information about products, services, and promotions.- Achieve individual and team targets for customer satisfaction and service quality.- Maintain a positive, empathetic, and professional attitude toward customers at all times.Requirements:- Graduate in any discipline.- Proven customer support experience or experience as a client service representative preferred.- Excellent communication skills in English and Hindi.- Ability to multi-task, prioritize, and manage time effectively.- Strong problem-solving skills and attention to detail.- Proficient in MS Office and CRM systems.

As a Customer Support Executive, you will play a vital role in providing excellent service to our customers. Your main duties will include:- Responding to Customer Inquiries: You will handle incoming calls, emails, and chat messages from customers seeking assistance, ensuring timely and accurate responses.- Resolving Issues: You will listen to customer concerns, identify problems, and offer appropriate solutions, demonstrating empathy and professionalism throughout the process.- Maintaining Records: You will document customer interactions and solutions provided in our database, ensuring that all information is updated for future reference.- Collaborating with Teams: You will work closely with other departments, such as sales and technical support, to ensure customer needs are met and issues are escalated promptly when necessary.- Providing Product Knowledge: You will educate customers about our products and services, helping them understand features and benefits and ensuring they can make informed decisions.To succeed in this role, you should possess strong communication skills and the ability to work effectively in a team. A positive attitude and a passion for helping others are essential. You should be detail-oriented and capable of multitasking in a fast-paced environment. A minimum educational qualification of 12th grade is required, and no prior experience is necessary, making this an excellent opportunity for fresh candidates. Being a female candidate is preferred for this position.

Key ResponsibilitiesManage and maintain company records, documents, and databases.Process and verify data entries, invoices, reports, and other administrative documents.Prepare, organize, and file business correspondence and records.Coordinate with internal teams to ensure timely completion of administrative tasks.Monitor and update customer, vendor, and employee information in company systems.Generate regular reports and maintain accurate operational records.Handle document control and ensure compliance with company policies and procedures.Support procurement, billing, inventory, or logistics processes as required.Assist with scheduling, meeting coordination, and office administration activities.Respond to internal inquiries and provide administrative support to management.

We are looking for a dedicated Customer Care Executive to join our team at DLF Phase I. This position is ideal for individuals who are passionate about providing excellent customer service and are eager to start their career in a dynamic environment.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to ensure their concerns are addressed promptly and effectively.- Provide Product Information: Educate customers about our products and services, helping them to make informed decisions.- Maintain Customer Records: Accurately update and maintain customer information in the database for efficient follow-up and service delivery.- Resolve Issues: Identify and resolve customer complaints by coordinating with other departments when necessary, ensuring a positive customer experience.- Follow Up with Customers: Conduct follow-up calls or emails to ensure customers are satisfied with the solutions provided and to encourage loyalty.- Report Feedback: Gather customer feedback and report insights to management to identify areas for improvement in services and processes.Required Skills and Expectations:- Must have completed at least the 12th grade to apply for this position.- Female candidates are preferred for this role.- Strong communication skills are essential, both verbal and written, to interact effectively with customers.- An ability to handle stressful situations with patience and professionalism is important.- Basic computer knowledge and familiarity with customer service software will be beneficial.- A positive attitude and willingness to learn are key traits expected from candidates. This role requires a full-time commitment and is based in the office, providing an excellent opportunity to build your career in customer service.

Job Title: Sales Coordinator Experience: 1-3 years of experience in sales coordination/back office (Freshers can apply)Location: Ahmedabad Roles & Responsibilities:-1. Prepare and send quotations, proposals, and invoices to clientsProcess sales orders and ensure timely execution.2. Coordinate with the sales team and customers for order updatesMaintain and update customer database and sales records.3. Support the field sales team with required documents and information.4. Ensure proper documentation and filing of all sales-related data.Skills:-1. Good knowledge of MS Excel, Word, and email communication2. Strong coordination and communication skills3. Attention to detail and accuracy4. Basic understanding of sales processes5. Ability to handle multiple tasks efficientlyQualifications:-Graduate (B.Com, BBA, or any relevant field)Preferred Skills:-1. Experience in CRM/ERP software.2. Customer handling experience.Key Performance Indicators (KPIs):-1. Accuracy of quotations and order processing2. Timely response to clients and sales team3. Order execution efficiency4. Customer satisfaction and follow-up success5. Proper maintenance of records and reports

As a Customer Associate, you will play an important role in ensuring customer satisfaction and providing assistance during their shopping experience. Your main responsibilities will include:- Customer Service: Greet and assist customers who visit the store, answering their questions and ensuring they have a pleasant experience. Your friendly approach will help build lasting customer relationships.- Product Knowledge: Familiarize yourself with the products offered in-store to provide accurate information and recommendations to customers. This will help customers make informed decisions and enhance their shopping experience.- Sales Support: Help in promoting sales and offers to customers, encouraging them to take advantage of deals. Your efforts can directly influence the stores sales targets.- Inventory Management: Assist in organizing and maintaining the stores inventory. Keeping shelves stocked and products displayed neatly is crucial for a positive customer experience.- Feedback Collection: Gather customer feedback about their shopping experience and any suggestions they may have. This feedback is valuable for improving the stores services.Candidates for this position should:- Be female and have completed at least the 12th grade.- Have excellent communication and interpersonal skills to interact with customers effectively.- Be eager to learn and adapt quickly to a fast-paced retail environment.- Show initiative and a positive attitude, contributing to a team-oriented work environment.No prior experience is necessary; fresh candidates are welcome.

Sales Coordinator Responsibilities:Supporting Sales Team Productivity:Contacting customers to arrange appointments.Ensuring sales representatives have high-quality, up-to-date support materials.Handling Communication:Managing urgent calls, emails, and messages when sales representatives are unavailable.Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Order Management:Handling orders via phone, email, or mail.Verifying correct prices, discounts, and product numbers.Inputting orders and ensuring accurate processing according to customer requirements.Ensuring timely delivery of orders.Collaboration with Other Departments:Coordinating with other departments (e.g., sales, marketing) to handle inquiries, deliveries, and marketing efforts efficiently.Record Keeping and Reporting:Developing and maintaining filing systems for sales records.Preparing reports and providing financial information to the finance department.Promoting Products and Services:Making the companys products and services attractive to potential customers.Compliance:Ensuring adherence to laws, regulations, and company policies.

- Identify new business opportunities- Build relationships with clients- Drive business growth through strategic planning- Develop and implement business strategies

Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.