Office Operation Female Jobs in Durg

Job Summary:The Front Desk Executive is responsible for providing exceptional customer service to guests during their stay. This role includes overseeing the check-in and check-out processes, managing reservations, addressing guest inquiries, and ensuring that all front desk operations run smoothly. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.Key Responsibilities:1. Guest Check-in and Check-out:- Welcome guests in a friendly and professional manner.- Efficiently process guest check-in and check-out procedures.- Verify guest information and payment methods.2. Reservations Management:- Handle room bookings and cancellations via phone, email, and in-person.- Update and maintain information in the hotel reservation system.3. Guest Services:- Provide guests with information about hotel services, local attractions, and transportation.- Address guest inquiries, requests, and complaints promptly and professionally.4. Billing and Payment Processing:- Prepare bills for guests and process payments accurately.- Handle cash, credit, and debit transactions in compliance with hotel policies.5. Communication:- Maintain open communication with other departments (housekeeping, maintenance, etc.) to facilitate smooth operations.- Relay special guest requests and instructions to relevant staff.6. Administrative Duties:- Maintain front desk logs, daily reports, and other administrative documents.- Ensure the front desk area is clean, organized, and welcoming.

Take the entire responsibility of processing the documents acquired by the front office. Data and File management i.e. drafting, checking, and storing various documents required by themanagement. Assist and support administrative staff in their day to day operations, preparing, scheduling and organizingmeetings, events and appointments. Support sales staff in handling and documenting customer accounts. Prepare and reconcile customer balances. Correct discrepancies in customer account balances throughCRM tools provided by company. Should be able to handle the Walk-in customers and make the customer job/query sheet in system. Communicate with on field employees. Paper work assigned by Directors and Head of Departments.