Inbound Calls Female Jobs in Lucknow

Tender Palm Super-Speciality Hospital is hiring a dedicated and result-oriented Telemarketing Executive (Healthcare) to manage patient communication, leads conversion, and convert enquiries into appointments. The candidate will handle inbound and outbound communication via calls, emails, WhatsApp, and chat while ensuring excellent patient experience.Candidates must have strong English & Hindi communication skills and prior experience in healthcare voice processes or telesales.Key ResponsibilitiesLead ConversionMake outbound calls to patients/leads enquiring about OPD, IPD, diagnostics, and treatments.Follow up on leads from social media, website, Google, WhatsApp, and marketing campaigns.Provide accurate treatment information and guide patients through appointment booking.Convert enquiries into confirmed consultations and procedures.Inbound Patient HandlingAttend calls from domestic and international patients.Provide clear, professional, and helpful responses.Maintain proper documentation of all interactions.Multi-Channel CommunicationManage patient queries through calls, email, chat, and WhatsApp.Ensure timely follow-ups and effective communication.Coordinate with internal departments for smooth patient support.Customer Service & Relationship BuildingUnderstand patient concerns with empathy and patience.Maintain a polite, confident, and positive communication tone.Ensure high patient satisfaction and trust-building.Work ScheduleNight Shift & Morning shift on Rotational basisLanguage & Communication RequirementsExcellent written and spoken English (Mandatory)Fluent Hindi communicationExperience RequiredExperience in telesales, telemarketing, counselling, or healthcare front deskHealthcare industry experience will be preferredEligibility CriteriaGraduate (Any Stream) - MandatoryComfortable handling high call volumePatient, empathetic, and target-orientedJob Type: Full-timeWork Location: Gomti Nagar Extension

We are looking for a Back Office Administrator who will support our daily administrative tasks. This position is located in Lucknow and is open to females with 0 to 2 years of experience. The role is full-time and requires working from the office.**Key Responsibilities:**- **Data Entry:** Accurately enter and update information in databases, ensuring that all records are correct and up-to-date.- **Document Management:** Organize and maintain documents, files, and records, making it easy for team members to access necessary information when required.- **Communication Support:** Handle incoming calls and emails, directing them to the appropriate team members and providing necessary information to clients or colleagues.- **Scheduling and Coordination:** Assist in scheduling meetings and appointments, coordinating with various departments to ensure everyone is informed of their commitments.- **Inventory Management:** Keep track of office supplies and equipment, ordering more when necessary to ensure smooth office operations. **Required Skills and Expectations:**Candidates should have good organizational and time management skills to handle multiple tasks effectively. Strong attention to detail is important to maintain accuracy in data entry and document management. Good verbal and written communication skills are essential for interacting with colleagues and clients. A working knowledge of office software, such as Microsoft Office, is required. Finally, a positive attitude and willingness to learn are key to succeeding in this role.