Customer Support Female Jobs in Kolkata

We are seeking a motivated Customer Support Coordinator to help provide excellent service to our customers. This is a full-time work-from-home position based in Kolkata, India. The ideal candidate is someone who enjoys assisting others and has a positive attitude.Key Responsibilities:1. **Customer Interaction**: Address customer inquiries via phone, email, and chat. Provide accurate information and ensure a positive experience for each customer.2. **Issue Resolution**: Help resolve customer issues by identifying problems, researching solutions, and following up to ensure satisfaction.3. **Documentation**: Maintain accurate records of customer interactions and feedback. Update internal databases with customer information and service updates.4. **Team Collaboration**: Work closely with other departments to share customer insights and improve service quality. Collaborate on projects aimed at enhancing customer experience.5. **Feedback Collection**: Gather and report customer feedback to help improve services and products. Use customer insights to help develop new strategies for engagement.Required Skills and Expectations:Candidates should possess effective communication skills, both written and verbal, to engage with customers clearly and confidently. A strong desire to assist others and a commitment to high-quality service are essential. Basic computer skills are required, including familiarity with using email and chat platforms. The ability to work independently and manage time effectively is important in this remote role. Previous experience in customer support is a plus but not mandatory.

We are seeking a dedicated and enthusiastic Call Center Associate to join our team in Alipore, Kolkata. This position is suitable for candidates with little to no experience. The ideal candidate will have a passion for helping customers and will work from home.As a Call Center Associate, your main responsibilities will include:1. **Customer Support**: Answer incoming calls from customers, addressing inquiries and providing information in a friendly and efficient manner. 2. **Issue Resolution**: Listen carefully to customer issues, troubleshoot problems, and provide appropriate solutions when possible.3. **Data Entry**: Accurately record customer interactions and maintain detailed logs in the database for future reference.4. **Follow-Up**: Ensure timely follow-up with customers on unresolved issues, confirming that their concerns are addressed satisfactorily.5. **Team Collaboration**: Work with team members and supervisors to improve service delivery and share customer feedback.To be successful in this role, you should have excellent communication skills and a clear speaking voice. The ability to stay calm under pressure is essential, as is a commitment to providing top-notch customer service. Basic computer skills and familiarity with digital communication tools will help you excel. You should be able to work independently and manage your time effectively, as this is a work-from-home position. A positive attitude and a willingness to learn will greatly benefit your performance and growth in this role.

- Handle inbound and outbound calls from customers: The Call Center Agent will be responsible for answering calls from customers to address their inquiries, resolve complaints, provide information, and offer assistance.- Maintain customer satisfaction: It is crucial for the Call Center Agent to ensure that customers are satisfied with the service provided, by actively listening to their concerns and finding solutions to meet their needs.- Follow communication scripts: The Agent will be expected to follow specific scripts during calls to maintain consistency and professionalism in all interactions with customers.- Utilize computer systems to track customer interactions: The Agent will need to input and update customer information in the system, as well as log details of each call for future reference.Required skills and expectations:- Excellent communication skills: The Call Center Agent must have strong verbal communication skills to effectively interact with customers over the phone.- Patience and empathy: It is important for the Agent to demonstrate patience and empathy towards customers, especially when dealing with challenging situations.- Basic computer knowledge: The Agent should have basic computer skills to navigate through systems and input customer data accurately.- Ability to work independently: As the job is work from home, the Agent should be able to work efficiently without constant supervision, managing their time effectively to handle calls and inquiries.

Tele-calling Executive Lake Town KolkataAbout company: A Group of Companies refers to multiple businesses, most prominently an Indian engineering / forging group making heavy industrial parts and a diversified North-East Indian conglomerate involved in food, IT, hospitality, and construction; context is key, but both focus on diverse ventures with growth in India and beyond. Now the company needs some experienced Tele-caller and marketing Executives.Post: Tele-calling ExecutiveJob Responsibilities- (Extremely urgent with experience) Make cold calls to prospective clients from the provided database. Introduce and explain the companys real estate projects and offerings. Understand customer requirements and recommend suitable properties. Schedule site visits and follow up with potential buyers Maintain accurate client databases and call records. Deliver excellent customer service and resolve inquiries professionallyEligibility Requirements: Minimum 1 to 2 years of experience in Real Estate is mandatory. Excellent communication and interpersonal skills. Ability to handle client queries and build strong relationships.Location:- Lake Town, Kolkata.IDEAL CAREER ZONE10-8 pmVisit between 12 to 7 pm Mon to Sat

Job Title: Indoor Sales & Marketing ExecutiveLocation: Kolkata (Office-based)Company: The Finishing TouchJob Role:We are looking for an Indoor Sales & Marketing Executive to handle client communication and digital promotion of our services.Responsibilities:Create basic marketing posts on CanvaEmail and WhatsApp communication with potential clientsCall and follow up with clients and leadsPromote company services digitallyHandle enquiries from social media and other platformsMaintain client and lead recordsRequirements:Experience in indoor sales or marketingComfortable with client calls and follow-upsBasic knowledge of CanvaGood English communication skillsFamiliarity with Instagram, WhatsApp, and email

**Key Responsibilities:**1. Coordinate sales activities: The sales coordinator will be responsible for coordinating and supporting the sales team in their day-to-day activities, ensuring smooth operations and timely responses to customer inquiries.2. Support order processing: The candidate will assist in processing sales orders, tracking shipments, and ensuring timely delivery to customers, maintaining accurate records and documentation.3. Provide customer support: The sales coordinator will handle customer queries, complaints, and requests, providing excellent service and resolving issues to ensure customer satisfaction and loyalty.4. Assist in sales administration: The candidate will help in maintaining sales databases, preparing sales reports, and analyzing sales data to support decision-making and strategic planning.**Required Skills and Expectations:**1. Excellent communication skills: The candidate must have strong verbal and written communication skills to interact effectively with customers, sales team members, and other stakeholders.2. Strong organizational skills: The sales coordinator should be detail-oriented, able to prioritize tasks, and manage multiple responsibilities efficiently.3. Proficiency in Microsoft Office: The candidate must be proficient in using Microsoft Office applications like Word, Excel, and PowerPoint for data analysis, report generation, and communication.4. Experience in retail sales and customer care: A minimum of 6-8 years of experience in retail sales, customer service, or related roles is required to effectively perform the job responsibilities.5. Coordination skills: The candidate should have strong coordination skills to collaborate with internal teams, external partners, and customers to ensure smooth sales operations.

Job title Female receptionistLocation KolkataExperience - 1 to 3 years experience as Receptionist only. Working Days: Monday to SaturdayTiming: 10:00 AM 7:00 PMJob Description:We are urgently looking for a female Receptionist to join our team. The ideal candidate should have prior experience as a receptionist and possess excellent communication and organizational skills.Roles & Responsibilities:Greet and welcome visitors in a professional manner.Handle incoming phone calls, emails, and inquiries efficiently.Maintain visitor records and manage front-desk operationsCoordinate appointments, meetings, and schedules.Perform basic administrative tasks such as filing, printing, and documentation.Handle courier, mail, and other office correspondence.Support other departments with clerical duties as needed.Requirements:Gender: Female (Mandatory)Must be fluent in EnglishProficient in MS Word, Excel, Emailing, Printing, and Internet browsingPersonality: Pleasant, well-groomed, and customer-oriented

Job Responsibilities:Make outbound calls to existing and potential customers.Handle inbound customer inquiries related to products, orders, payments, and deliveries.Explain product details, offers, and promotions to customers.Assist customers in placing orders online or over the phone.Resolve customer complaints and issues in a timely and professional manner.Maintain a daily call log and update the CRM with call outcomes.Follow up on leads and ensure customer satisfaction.Coordinate with internal teams like logistics, warehouse, and support when required.Requirements:6 months to 2 years of telecalling or customer service experience (eCommerce experience preferred).Excellent communication skills in Hindi and English (regional languages a plus).Basic computer knowledge and familiarity with CRM systems or online order systems.Positive attitude, patience, and ability to handle pressure.High school diploma or equivalent (Bachelors degree preferred).Key Skills:Customer Service, Communication, CRM, Sales Support, eCommerce OperationsFemales are preferred for this jobJob Types: Full-time, PermanentSchedule:Day shiftLanguage:English (Required)Work Location: In person

We are hiring for a major client in the BPO sector fixed salary on the 1st of every month.

Looking for a Female Customer Support Exc. for Payment Collection Follow -UP Calls. Candidates must know how to speak in Hindi and Basic Computer Knowledge required

Responsibilities: Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid the right cross-servicing of Bank products Accurate logging and resolution of complaints.Attrition control of customers. Regular interactions with the customers and proactively assessing customer needsInterested Candidate can share there resume at nancy.jayada@skywingsadvisors.com

Hiring Alert!!We are Hiring for Female Virtual Customer Support assistant ( voice process)Work from Home Total 5 hours ( Night shift/ Evening shift)Monthly Fixed Salary + Incentive + performance bonus Monthly 5 days off.WhatsApp your resume @8617341501

*Career Opportunity: Collection Customer Care Executive*Department: CollectionLocation: Ecospace Experienced candidates are invited to submit their resumes hr@retailpe.in https://www.retailpe.in/ Contact Rimi Paul at 7980760641 for further information

Permanent Work From Home Opportunity Only for Females.Video call (8-hour login 1 hour) break per day. 2-day training (6-day working, 1 day off rotational Rotational Shift ) requirements without a noise background environment. Everyday payment is made after the shift withdrawal of money to your bank account.Android phone 5g and Only mobile phone required any girl between 18 to 30 years age can join

The Customer and HR Support Executive will play a dual role, combining responsibilities in human resources and student relationship management. This position is part-time for HR duties and primarily focused on maintaining positive relationships with students and ensuring smooth operations within the organization. The role is entirely office-based.

Solving Customer questions handling customers over call.It is not sales or target based.

This is a full-time on-site role for a Customer Support Representative. As a Customer Support Representative, your responsibilities will include addressing customer inquiries and concerns via phone, email, and in-person, and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving issues related to customer orders, managing orders, and tracking shipments.QualificationsExcellent communication and customer service skillsProven experience in customer support and customer satisfactionAbility to troubleshoot and resolve customer issuesFamiliarity with customer service software, databases, and toolsBachelor degree in business administration, communication, or a related field is preferredRelevant experience in the jewelry industry is a plus.Industry - Luxury Goods & JewelryEmployment Type-Full-time

We are Urgently Looking for the Post of Customer Service Agent. Its a Work from Home Opportunity.

Proven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejection

*URGENT REQUIREMENT*Company - Love2Shine pvt ltd.Profile - Telecallers for (BPO) - ( Odiya , Asomiya )No. Of Vacancy -50Working location - Kolkata,Newtown,West BengalQualifications - 10th & aboveIn hand Salary* - 12000 To 20000Per Day : Extra Incentive (5000)Fresher & ExperienceWorking days - Monday - SaturdayWork timings - 9:30 AM To 6:30 PMExperience- Female NeedIntersted candidates send your resume on :( Last date 10th September.)

- Communicate with clients over the phone or through online platforms: The primary responsibility of a Professional Service Representative is to provide excellent customer service and address any inquiries or issues that clients may have.- Provide accurate information about products or services: Professionals in this role must have a good understanding of the products or services offered by the company in order to effectively assist clients with their questions.- Process orders and maintain customer records: It is important for Professional Service Representatives to accurately process orders and keep detailed records of customer interactions for future reference.- Collaborate with team members and managers: Effective communication and collaboration with colleagues and supervisors are key to ensuring smooth operations and resolving any customer issues effectively.Required Skills and Expectations:- Strong communication skills: The ability to communicate clearly and effectively with clients is essential for this role.- Good problem-solving abilities: Professionals in this role should be able to think quickly on their feet and come up with solutions to address customer concerns.- Attention to detail: Accuracy in processing orders and maintaining customer records is crucial.- Ability to work independently: As this is a work from home position, the Professional Service Representative must be self-motivated and able to manage their time efficiently.- Basic computer skills: Proficiency in using computers and online platforms is necessary for this role.