Responsibilities:
• Ensuring that customers get world-class services and their needs are understood and met
through financial products that the Bank has to offer.
• Customer Engagement: Continuous engagement with the portfolio customers mapped as per the
contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid the right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs
Interested Candidate can share there resume at